Benson Hotels, Omaha

"I was told there would be a shuttle to and from the airport. I called the front desk when I arrived at the airport. The front desk informed me the shuttle was not working and that they would assist me with a Uber. They said they would send me an Uber link to my phone so I could have one pick me up. I called multiple times and said the link never was sent to my phone. I ended up paying for the Uber they never compensated me for it. When I arrived in my hotel room, I had to go down to the front desk because I had no shampoo, soap or towels in my room. When checking out you would think they would credit me or anything for my two nights but nothing was offered. "

"Our room was clean and comfortable. I liked that the floors are tile throughout the hotel. The breakfast was odd....typical cereal, milk, waffles, coffee, juice, but the sausage and bacon were in ziploc baggies in the fridge and you had to microwave it yourself. Then there were hard-boiled eggs. It was ok. Everything else was fine. I would take all valuables in at this location, though because while we were there, a couple had their e-biles stolen from the back of their car."

"Very friendly staff very clean room. Breakfast was great parking was a little packed."

"Good breakfast, safe parking. Clean rooms"

"I was in town for work. Staff were kind and helpful. Highly recommend."

"Quiet nice hotel"

"We were just passing through and needed a place to stay for the night. The front desk staff were so friendly and helpful. the room was clean with just some minor stains on the sofa. The staff were helpful and got us an extra pillow when we asked. If you need a dark room to sleep, bring a sleep mask. I forgot mine and it was a bit bright, but I was still able to sleep. Just some information to help prepare someone, not a complaint at all! This hotel is close to everything we needed for the night and next morning, which was super helpful. We were also glad that the breakfast was more than cereal and bread! Having protein options for breakfast meant we didn't have to go buy breakfast. We'll stay there again if we're going through Council Bluffs. It was an excellent experience."

"Great location with fair breakfast"

"A dated property that has been kept up. Popcorn ceilings. Good Location if you deal with West Omaha. Easy Parking. Breakfast was cold. Front Desk Staff friendly. The closet was pegs on the wall with hangers."