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Reviews of Wooden Heart Cafe and Benneydale Lodge

2.5 out of 5
Wooden Heart Cafe and Benneydale Lodge
28-30 Ellis Road, Benneydale

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 15 reviews" "
Rating 8 - Good. 5 out of 15 reviews" "
Rating 6 - Okay. 4 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

9.0/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and tidy, with good dining, lounge and kitchen available. Also Ange is a nice friendly hostess.
Stayed 1 night in Feb 2020

6/10 Okay

James

Disliked: Staff & service
Clean and comfy, unfortunately there was no restaurant as stated online, no one knew about our booking, no code for the front door, and WiFi didn’t work.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean tidy lodge in a remote location. Had all the basics that you need for a budget stay
Stayed 1 night in Dec 2019

6/10 Okay

mike

Liked: Cleanliness
Disliked: Staff & service
No one there when I arrived no instructions no wifi as was advertising stated no food available there or in the area after 5pm contrary to what advertising and the manager said when I spoke to her I had to drive 30 minutes back to Te Kuiti to get dinner cafe didn’t open the next morning so I had to find someone to pay before I left ( I had been given that option when I booked) she also tried to charge $ 5 more then advertising
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
For the price, a comfortable place to stay, with friendly staff (this is NZ, remember!). Think of it like a youth hostel, just with private rooms. The rooms and bathroom are a bit run down, so if you're expecting something really slick, be warned! But there's a kitchen with fridges etc, not something you'd get in a hotel. I would stay here again, but partly because there's not really anywhere else in this price range near the forest I wanted to visit!
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Laid back rural and communal facilities. Accomodating and friendly staff
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were satisfied with your service........ Thanks
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Does the job. There is not much else in Benneydale!
Stayed 1 night in Sep 2018
Response from BenneydaleLodge on 26 Sept 2018
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay, awesome dinner and breakfast. Basic but super comfy and clean, would definitely return.
Stayed 1 night in Jul 2018
Response from Edward on 21 Aug 2018
Thanks for your comments

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy room
This was an impromptu stay as were currently hiking through New Zealand. We booked a room, and wanted to check in a day earlier - this was not a problem. Check in was simple and our host very helpful. My first impressions were very clean, new carpets and comfortable room. Really felt it was value for money and offers an ideal location for the timber trail. The room had everything we required and showers had shower gel for us also. Ideal base
Response from Edward on 2 May 2018
Thank you for this review...look forward to seeing you again

8/10 Good

Cathy, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique hostel
It was very enjoyable and the staff was very pleasant.
Stayed 1 night in Mar 2018
Response from Edward on 4 May 2018
Thank you..your feedback is important to us.

4/10 Poor

Felix, New Zealand

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Far too expensive for such basic facilities.
I was most disappointed with this lodge. I booked a double room, but the one they gave me was far too small to be called a double. The cafe closed at about 3:00 pm (I'm not sure of the exact time) which is a problem because there is nowhere else in Benneydale to eat. They did offer steak and chips for dinner (no other choices) so vegetarians go hungry. To be fair, they did make me a sandwich instead. Breakfast was really not good enough. A bowl of cereal and two slices of bread which I could toast myself in a crummy old kitchen. Instant coffee in a cracked mug! I do not recommend this place.
Stayed 1 night in Dec 2017
Response from Wooden Heart Cafe on 13 Jan 2019
Thank you for your feedback and we have taken your comments on board and replaced cups in the Lodge. I am upset to find that there was no other options for meals as we do cater for vegetarians and vegans on request and I have talked with staff that were on that afternoon. Cheers Jean

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay away from the bustle.
A nice relaxing place to stay. Wonderfully hospitable hosts.
Stayed 1 night in Dec 2017
Thank you John

10/10 Excellent

Anne, Northern Hawkes Bay NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Country Lodge
Clean, warm, quite and very friendly staff & host.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Interesting place
The lodge is very clean, great kitchen, lovely hot showers with good pressure, small rooms.