Bengal Holidays from NZ$7,619

The property was very clean and beautiful in its own way, however I was expecting it to be a little more glamorous perhaps a sparkling chandelier and more glitter. I felt the appearance was average but most definitely very clean. Also I would like to add the food could be a little warmer and mangoes I thought would be served with breakfast not with dinner. I did enjoy my stay and would return. I have stayed at the Riu franchise several times before but my first time at The Riu Palace Aquarelle.

Excellent Resort, especially all the excellence club amenities

The place was amazing

Excellent service. Kids friendly hotel. Kids club was very nice and big. Live nighttime entertainment

Firstly it was my second time at this hotel group. I went to the other side years ago. Upon arrival I met Holly who showed me to my room she was nice she did very good. Now the next night we went outside to an event came back to the room only to see the lights were off in the room and it smells like bleach and not much cleaning cause we still had used towels in the room. Housekeeping was done at night which was never made clear to us upon checking in. Now the supervisor or who ever she was her name was Carla she told me its something they do after I went to the front desk to complain. She didn't even apologise for the lack of information instead she brushed off the issue and was only asking me if I will continue with the service. Just because she heard my Jamaican accent. Now the front desk person didn't even give me a card to collect towels from the pool I had to go get one. The elevator was not working at one point and we stayed on the 3rd floor. Not to mention the guest parking was so far it was like driving down to discovery bay and if you didn't have the cart services available after 12midnight you had to be walking a good 15mins to get to your room. It was very dusty and rocky my feet would end up white because of the dirty. Total turn off. It was so noisy the last two days because they were fixing something somewhere and again no one cared to let the guest know that they would be working on another room. I couldn't even sleep those times because of the noise.