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"We booked this room for one of our crew members and had stayed at this motel previously. While the property has always been somewhat dated, the rooms had been clean and acceptable, so we had no major concerns. Unfortunately, this stay was completely different. The room was in extremely poor condition and noticeably dirty. Our crew member arrived tired after a long day and was so uncomfortable with the state of the room that he chose to leave and find accommodations elsewhere. We had originally booked the stay for 10 days, so we contacted the motel to report the issue and requested cancellation of the remaining reservation. Despite the unacceptable condition of the room, the motel refused to provide any refund at all. Very disappointing experience overall, both in terms of cleanliness and customer service."