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Reviews of Clarion Pointe Beckley

2.5 out of 5
Clarion Pointe Beckley
300 Harper Park Dr, Beckley, WV

Reviews

7.6

Good

Rating 10 - Excellent. 280 out of 1000 reviews" "
Rating 8 - Good. 365 out of 1000 reviews" "
Rating 6 - Okay. 193 out of 1000 reviews" "
Rating 4 - Poor. 103 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jacqueline

Liked: Staff & service, property conditions & facilities
Was pretty congested and they were building a new hotel next to it made it a little hard to find it. Other than that we would stay there again
Stayed 1 night in Apr 2024
Response from Clarion GM on 7 May 2024
Thank you for taking the time to leave a review. We value your feedback and this will be shared with our ownership company so they can remove them ASAP!

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this facility were very friendly and helpful They wery responsive to our needs and made sure that we were comfortable We would gladly stay here again
Stayed 3 nights in May 2024
Response from Clarion GM on 6 May 2024
Thank you for your review!

2/10 Terrible

Justin

Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy! I had to clean it before I took all of my things in.
Stayed 2 nights in May 2024
Response from Clarion GM on 6 May 2024
Thank you for taking the time to leave a review

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helped me so much by allowing me and my 3 kids to check in couple hours early!!
Stayed 1 night in Apr 2024
Response from Clarion GM on 29 Apr 2024
Thank you for your review !

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
👍👍
Stayed 1 night in Apr 2024
Response from Clarion GM on 29 Apr 2024
Thank you for your review !

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service
good for just passing through. worn down but it was clean, near the highway comfortable enough and nice staff
Stayed 1 night in Apr 2024
Response from Clarion GM on 29 Apr 2024
Thank you for your review !

8/10 Good

Bridget, East Amherst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction
Stayed 1 night in Apr 2024
Response from Clarion GM on 24 Apr 2024
Thank you for taking the time to leave a review

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Staff very friendly and room was clean. Would stay again
Stayed 1 night in Apr 2024
Response from Clarion GM on 16 Apr 2024
Thank you for taking the time to leave a review!

10/10 Excellent

William B. West,

Liked: Staff & service, property conditions & facilities
Much construction brother location made it a little dicey to access.
Stayed 1 night in Apr 2024
Response from Clarion GM on 16 Apr 2024
Thank you for taking the time to leave a review!

8/10 Good

Richard

Travelled with partner
The facilities were clean and comfortable. The parking is messy as there is new construction next door.
Stayed 1 night in Apr 2024
Response from Clarion GM on 8 Apr 2024
Thank you for your review !

6/10 Okay

MaryAnn

Travelled with group
Liked: Staff & service
Our front check in was great. Location is very easy from the highway...enjoyed Pasquale Italian restaurant just a small walk away. It's a bit dated, but for a one night stop very adequate. Breakfast room was clean and well stocked for a simple breakfast.
Stayed 1 night in Apr 2024
Response from Clarion GM on 8 Apr 2024
Thank you for your review !

2/10 Terrible

Emma

Disliked: Cleanliness, property conditions & facilities
Response from Clarion GM on 8 Apr 2024
Thank you for taking the time to leave a review

6/10 Okay

Jim

Travelled with partner
Liked: Cleanliness
Checkin was slow. Room had a smell no outside ventilation wall light was hanging by the wire and light and plug was disconnected. Breakfast was not up to usual standards. We have stayed there in the past but will look elsewhere next time. Seems to have been let go.
Stayed 1 night in Mar 2024
Response from Clarion GM on 2 Apr 2024
Thank you for taking the time to leave a review. Sadly we follow Choice Breakfast standards to a T with no additives. We are working diligently to correct all issues

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean. The hallway carpets and exits going outside were not in very good shape. Could use a good cleaning
Stayed 1 night in Mar 2024
Response from Clarion GM on 1 Apr 2024
Thank you for taking the time to leave a review !

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 1 night in Mar 2024
Response from Clarion on 31 Mar 2024
Thank you for your feedback and for letting us know

10/10 Excellent

Arnaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Clarion GM on 11 Mar 2024
Thank you for your review

8/10 Good

Marsalis

Stayed 1 night in Jan 2024
Response from Clarion on 3 Feb 2024
Thank you for your feedback and for letting us know

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Clarion GM on 9 Jan 2024
Thank you for your review

8/10 Good

Deborah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old and dirty
Clarion hasn't owned this building that long, but never did any updates. It was dirty and old, the blackout curtains had holes in them. The bed was comfy
Stayed 1 night in Jan 2024
Response from Clarion GM on 9 Jan 2024
Thank you for taking the time to leave a review. The same owners had the property when it was a comfort inn. When the name switched over they did a complete renovation in 2020.

8/10 Good

Heather

room had hairs in the shower that were not mine.
Stayed 1 night in Dec 2023
Response from Clarion GM on 5 Jan 2024
Thank you for your review. We will pass this along to housekeeping ASAP

10/10 Excellent

Larry, Plainwell

Stayed 1 night in Dec 2023
Response from Clarion GM on 4 Jan 2024
Thank you for taking the time to leave a review !

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Clarion GM on 4 Jan 2024
Thank you for taking the time to leave a review !

8/10 Good

Lora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Dec 2023
Response from Clarion on 31 Dec 2023
Thank you for your feedback and for leting us know.

6/10 Okay

AMIT

Stayed 1 night in Dec 2023
Response from Clarion on 31 Dec 2023
Thank you for your feedback and for letting us know.

10/10 Excellent

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Clarion GM on 26 Dec 2023
Thank you for your review

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Clarion GM on 22 Dec 2023
Thank you for your rating

6/10 Okay

Eileen

Travelled with family
Liked: Staff & service
Very nice desk staff member.
Stayed 1 night in Dec 2023
Response from Clarion GM on 18 Dec 2023
thank you for your review

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Clarion GM on 15 Dec 2023
Thank you for your review!

8/10 Good

James

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clarion GM on 15 Dec 2023
Thank you for your review!

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clarion GM on 15 Dec 2023
Thank you for your review!

8/10 Good

Catherine De

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Very friendly, courteous check in. One room light not working.
Stayed 1 night in Dec 2023
Response from Clarion GM on 15 Dec 2023
Thank you for your review!

10/10 Excellent

Bonita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Clarion GM on 22 Dec 2023
Thank you for your rating

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff. Clean facility. Good breakfast. No issues.
Stayed 1 night in Nov 2023
Response from Clarion on 2 Dec 2023
Thank you for your feedback and for letting us know

6/10 Okay

John

Liked: Cleanliness
Disliked: Property conditions & facilities
It was quiet that night
Stayed 1 night in Nov 2023
Response from Clarion on 2 Dec 2023
Thank you for your feedback and for letting us know

10/10 Excellent

Clark

Stayed 1 night in Nov 2023
Response from Clarion GM on 24 Nov 2023
Thank you for your review!

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Clarion GM on 21 Nov 2023
Thank you for taking the time to leave a review

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a pleasant surprise. While right off the highway,even though our room faced it, we did not hear it at all. The room was clean. The bed was comfortable and the pillows were good. The breakfast bar was very well organized, with everything individually packaged (bagels, muffins, apples, etc). We would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Clarion GM on 13 Nov 2023
Thank you for your review! WE are happy you enjoyed your stay with us !

4/10 Poor

Joseph

Business traveller
Disliked: Cleanliness, property conditions & facilities
Hair dryer not working. Had to ask for breakfast to be replenished. TV channels not working
Stayed 1 night in Nov 2023
Response from Clarion GM on 9 Nov 2023
Thank you for taking the time to leave a review

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely staff!
Stayed 1 night in Oct 2023
Response from Clarion GM on 31 Oct 2023
Thank you for your review! I will let the staff know how valued they are!

6/10 Okay

Kim

Stayed 1 night in Oct 2023
Response from Clarion GM on 31 Oct 2023
Thank you for taking the time to leave a review

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Dated
Property is old and dated. It was clean and staff was great. Would not rate a 8.4 but a 7.4
Stayed 1 night in Oct 2023
Response from Clarion GM on 30 Oct 2023
Thank you for taking the time to leave a review!

6/10 Okay

Peter

Travelled with partner
The location was convenient and easy to find. Driveway access coming out of parking lot is dangerous. Breakfast was normal continental style with waffle maker the highlight. Coffee was good. Room smelt of cigar/pipe smoke which is strange in a non-smoking establishment. Bed was comfortable. Shower was hot. Would not likely stay again. Was ok for a stopover after long drive.
Stayed 1 night in Oct 2023
Response from Clarion on 28 Oct 2023
Thank you for your feedback and for letting us know

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Clarion GM on 23 Oct 2023
Thank you for leaving a review and making me aware of this issue

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in need of a refresh. The king bed was two double mattresses pushed together with sagging on one half of the mattress. The shower was small and in rough shape.
Stayed 1 night in Sep 2023
Response from Clarion on 21 Oct 2023
Thank you for your feedback and for letting us know

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with this property. Would recommend to others. No issues
Stayed 1 night in Oct 2023
Response from Clarion GM on 17 Oct 2023
Thank you for your review !

10/10 Excellent

Trace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to New River Gorge National Park
Came in for a weekend stay while visiting New River Gorge National Park. Nice clean updated rooms, loved the murals of the park throughout the hotel. Comfortable beds, clean, quiet, felt safe. Good location close to restaurants, gasoline, etc. Good breakfast, friendly staff.. shout out to Micheal & Michelle, very helpful and friendly. Will definitely stay here again.
Stayed 1 night in Oct 2023
Response from Clarion GM on 17 Oct 2023
Thank you for your review !

8/10 Good

Jimmie

Plenty of parking. Convenient to get to the room
Stayed 1 night in Oct 2023
Response from Clarion on 15 Oct 2023
Thank you for your feedback and for letting us know

10/10 Excellent

Janelle

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Clarion GM on 13 Oct 2023
Thank you for your review

6/10 Okay

RICHARD

Stayed 1 night in Oct 2023
Response from Clarion GM on 10 Oct 2023
Thank you for taking the time to leave a review

8/10 Good

Colleen

Travelled with group
Liked: Staff & service
Room was dated, dusty, carpeting dirty. But a cheap stay for one night
Stayed 1 night in Oct 2023
Response from Clarion GM on 9 Oct 2023
Thank you for taking the time to leave a review.