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Reviews of Best Western Butch Cassidy Inn

2.5 out of 5
Best Western Butch Cassidy Inn
161 S Main, Beaver, UT

Reviews

8.4

Very good

Rating 10 - Excellent. 345 out of 807 reviews" "
Rating 8 - Good. 294 out of 807 reviews" "
Rating 6 - Okay. 104 out of 807 reviews" "
Rating 4 - Poor. 44 out of 807 reviews" "
Rating 2 - Terrible. 20 out of 807 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Travelled with family
Lamps x 2 didnt wk in room, Breakfast in AM, no eggs or sausage,. No spoons or Forks, had to ask, Waffles we're good tho.
Stayed 1 night in May 2024
Response from Best Western Butch Cassidy Inn team on 22 May 2024
Thanks so much for your review, we are very glad that you enjoyed your stay with us

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk help gave a great recommendation for dinner. Maria’s cucina. Clean, comfortable room. It’s an older property but well maintained.
Stayed 1 night in May 2024
Response from Best Western Butch Cassidy Inn team on 14 May 2024
Thank you Beth, we are very glad you enjoyed your stay

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel.
Stayed 1 night in Apr 2024
Response from Best Western Butch Cassidy Inn team on 1 May 2024
Thank you Kelly! We're very glad that you enjoyed your stay with us. Have a great week, and safe travels

10/10 Excellent

Bret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Best Western Butch Cassidy Inn team on 26 Apr 2024
Thank you Bret! We're very happy that you enjoyed your stay with us

4/10 Poor

Riley, Torrance

Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Zoe was very hospitable at the front dest. I was able to park my truck and trailer right outside my door. Breakfast was okay. Traveling with dogs and needing pet friendly rooms, sometimes i gotta deal with flea infested rooms. My dogs have their flea and tick protection but i dont. Laying on the bed, i could feel them jumping all around 😮
Stayed 1 night in Apr 2024
Response from Best Western Butch Cassidy Inn team on 24 Apr 2024
Thank you Riley for choosing to stay with us and for your review. This is highly concerning, we take our cleanliness very seriously. We will pass this information onto our pest control company immediately. Happy and safe travels!

10/10 Excellent

Nancy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Butch Cassidy Inn team on 26 Apr 2024
Thank you Nancy! We're very glad to hear that you enjoyed your stay with us!

8/10 Good

James

Ok
Stayed 1 night in Apr 2024
Response from Best Western Butch Cassidy Inn team on 24 Apr 2024
Thanks James! We are glad that you chose to stay with us and appreciate the review. Have a great week

10/10 Excellent

Kelly

Travelled with family, Travelled with pets
Liked: Amenities
Great room, great service!
Stayed 1 night in Apr 2024
Response from Best Western Butch Cassidy Inn team on 22 Apr 2024
Thank you Kelly! Happy and safe travels!

4/10 Poor

Valerie

Travelled with partner
Liked: Amenities
I liked the name of the place I should have done more research as the pool was an outside pool.
Stayed 1 night in Mar 2024
Response from Best Western Butch Cassidy Inn team on 1 Apr 2024
Hi Valerie, we are very grateful that you choose to stay with us. Its definitely unfortunate to hear that we failed to meet your expectations in regards to the pool. Our website does mention in several locations including the landing page that it is an outdoor seasonal pool. We also have displayed photographs of the pool showing that it is an exterior pool. We hope you'll stay with us again when the pool does open up in May-September. We wish you a safe and happy travels.

2/10 Terrible

shar

Disliked: Cleanliness, property conditions & facilities
Bedsheets kind of dirty
Stayed 1 night in Mar 2024
Response from Best Western Butch Cassidy Inn team on 28 Mar 2024
Thank you Shar for staying with us and for your review, we have very strict cleaning practices in place to ensure cleanliness and guest safety. We hope to see you again next time. Safe travels

10/10 Excellent

Leony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Butch Cassidy Inn team on 20 Mar 2024
Thank you for your review! We are very glad that you enjoyed your stay

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Quite location
Stayed 1 night in Mar 2024
Response from Best Western Butch Cassidy Inn team on 10 Mar 2024
Thank you Michael, we are glad that you enjoyed your stay

10/10 Excellent

Catherine

Stayed 1 night in Feb 2024
Response from Best Western Butch Cassidy Inn team on 20 Mar 2024
Thank you Catherine, we are glad that you enjoyed your stay!

4/10 Poor

Annina

Disliked: Property conditions & facilities
The hotel was ok, but needs to get updated. Breakfast was simple and the same.
Stayed 1 night in Feb 2024
Response from Best Western Butch Cassidy Inn team on 20 Feb 2024
Thank you for your review! We're glad you enjoyed your stay

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here on a whim on our way to SLC from LV instead of driving all the way thru. Check in was fast and easy! Breakfast was yummy and staff was amazing! Would definitely stay here again!
Stayed 1 night in Feb 2024
Response from Best Western Butch Cassidy Inn team on 13 Feb 2024
Thank you so much for your review, we are very glad that you enjoyed your stay

4/10 Poor

Peter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Condition of the room was terrible. Room was not like the pictures. Very dated. Need a complete remodel
Stayed 1 night in Feb 2024
Response from Best Western Butch Cassidy Inn team on 7 Feb 2024
We're sorry that we were unable to meet all of your expectations. I do have to point out however that the photos of our property including the rooms were taken 6 months ago. We hope that you'll stay with us again soon so that we can have another opportunity to provide you with superior service. Happy and safe travels

8/10 Good

Thomas

Travelled with partner
Liked: Property conditions & facilities
The place was clean but was very dated. Only had the heater in one side (there was two little rooms with two bed). But it was good
Stayed 1 night in Jan 2024
Response from Best Western Butch Cassidy Inn team on 7 Feb 2024
Thank you for your review, we are glad that you enjoyed your stay

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Arrived after a long drive on very wintery roads. Room was cozy and warm and the bed was very comfortable.
Stayed 1 night in Jan 2024
Response from Best Western Butch Cassidy Inn team on 15 Jan 2024
Thank you Norma! We are very glad that you enjoyed your stay with us

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Butch Cassidy Inn team on 15 Jan 2024
Thank you Amy, we are glad that you enjoyed your stay!

10/10 Excellent

Susan

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet and very clean! The breakfast area was so comfortable to have my coffee
Stayed 1 night in Dec 2023
Response from Best Western Butch Cassidy Inn team on 25 Dec 2023
Thank you so much for your review! We are very glad that you enjoyed your stay!

10/10 Excellent

Diane

Stayed 1 night in Dec 2023
Response from Best Western Butch Cassidy Inn team on 25 Dec 2023
Thank you so much for your review! We are glad that you enjoyed your stay

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Butch Cassidy Inn team on 16 Dec 2023
Thank you for your review! We are glad that you enjoyed your stay!

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hwy-easy off & easy on.
Stayed 1 night in Dec 2023
Response from Best Western Butch Cassidy Inn team on 14 Dec 2023
Thanks so much for your review, we are very glad that you enjoyed your stay

6/10 Okay

Terry

Travelled with family
Liked: Staff & service, amenities
For a 1 night stay it was fine. The weather was cold when we stayed, so we used the room heater. It was very noisy, making it not easy to sleep. The room itself was clean. Not the 8 stars I saw on the reviews.
Stayed 1 night in Dec 2023
Response from Best Western Butch Cassidy Inn team on 5 Dec 2023
We are sorry that we were unable to exceed your expectations, safe and happy travels

10/10 Excellent

Chandler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quite hotel room and the breakfast was great we enjoyed our stay.
Stayed 1 night in Nov 2023
Response from Best Western Butch Cassidy Inn team on 5 Dec 2023
Thank you for your review, we are glad that you enjoyed your stay!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice quiet place for an overnight stay. The heater needed to be fixed as it was noisy.
Stayed 1 night in Nov 2023
Response from Best Western Butch Cassidy Inn team on 30 Nov 2023
Thank you David, we are glad that you enjoyed your stay

4/10 Poor

Cheryl

Travelled with partner
I was expecting a better quality hotel for the price.
Stayed 1 night in Nov 2023
Response from Best Western Butch Cassidy Inn team on 28 Nov 2023
We are sorry that we failed to exceed your expectations. Safe and happy travels

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Best Western Butch Cassidy Inn team on 16 Dec 2023
Thank you for your review, we are glad that you enjoyed your stay!

10/10 Excellent

melissa

Stayed 1 night in Nov 2023
Response from Best Western Butch Cassidy Inn team on 14 Dec 2023
Thank you Melissa! We are glad to hear that you enjoyed your stay! Safe travels!

8/10 Good

Curtis

Liked: Cleanliness, staff & service, amenities
Good condition room and hotel. Lovely staff. Would stay again.
Response from Best Western Butch Cassidy Inn team on 20 Nov 2023
Thank you so much for your review. We are glad that you enjoyed your stay!

10/10 Excellent

Patsy

Stayed 1 night in Nov 2023
Response from Best Western Butch Cassidy Inn team on 11 Dec 2023
Thank you for your review! We are glad that you enjoyed your stay.

4/10 Poor

Danielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room terrible, wrong bed Receptionist amazing!!
Booked a queen room, got a double. Shower floor has holes in it. Toilet paper on back of toilet no roll holder. Room wasn’t very clean. Old and dated. Receptionist was amazing. Friendly courteous. Professional.
Stayed 1 night in Nov 2023
Response from Best Western Butch Cassidy Inn team on 11 Nov 2023
Thank you for your review, we are sorry that we were not able to exceed your expectations. We do not have any full sized mattresses. We only have queen and king beds available. I checked your reservation, you were in a queen room. Happy and safe travels

6/10 Okay

Ralph

Stayed 1 night in Oct 2023
Response from Best Western Butch Cassidy Inn team on 29 Nov 2023
Thank you for your review, we are glad that you enjoyed your stay

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Best Western Butch Cassidy Inn team on 8 Nov 2023
Thanks so much for your review. We are glad that you enjoyed your stay!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nice place in a small town!
Stayed 1 night in Nov 2023
Response from General Management on 7 Nov 2023
Thank you for your review! We are glad you enjoyed your stay

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities
Door to room was hard to close.
Stayed 1 night in Nov 2023
Response from Best Western Butch Cassidy Inn team on 6 Nov 2023
Thank you for your review!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property
Stayed 1 night in Nov 2023
Response from Best Western Butch Cassidy Inn team on 3 Nov 2023
Thank you for your review, we are glad that you enjoyed your stay

8/10 Good

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay for the price.
Stayed 1 night in Oct 2023
Response from Best Western Butch Cassidy Inn team on 1 Nov 2023
Thank you for your review! We are glad you enjoyed your stay

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Room was on the small side but nice. Breakfast was good.
Stayed 1 night in Sep 2023
Response from Best Western Butch Cassidy Inn team on 27 Oct 2023
Thank you for your review, we are glad that you enjoyed your stay!

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
So far all has been good
Stayed 1 night in Oct 2023
Response from Best Western Butch Cassidy Inn team on 26 Oct 2023
Thank you for your review! We are glad that you enjoyed your stay

10/10 Excellent

Cathy

Stayed 1 night in Oct 2023
Response from Best Western Butch Cassidy Inn team on 14 Nov 2023
Thank you Cathy! We're very glad that you enjoyed your stay.

8/10 Good

Heinz

Stayed 1 night in Oct 2023
Response from Best Western Butch Cassidy Inn team on 24 Oct 2023
Thank you for your review! We are glad that you enjoyed your stay

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Best Western Butch Cassidy Inn team on 22 Oct 2023
Thank you for your review! We are glad that you enjoyed your stay

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location
Checked in around midnight and the person at the front desk was super helpful. Our door was stuck and they came up to help us with us. Great and convenient spot to stop right off 15.
Stayed 1 night in Oct 2023
Response from General management on 21 Oct 2023
Thanks so much for your review! We are very glad that you enjoyed your stay with us

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Best Western Butch Cassidy Inn team on 19 Oct 2023
Thanks so much for your review! We are glad that you enjoyed your stay

8/10 Good

Larry

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Best Western Butch Cassidy Inn team on 20 Oct 2023
Thank you for your review, we are glad that you enjoyed your stay

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Breakfast very good. Staff helpful and friendly.
Stayed 1 night in Oct 2023
Response from Best Western Butch Cassidy Inn team on 16 Oct 2023
Thank you for your review! We are very glad that you enjoyed your stay!

10/10 Excellent

albert

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is quaint brick, with sizable rooms. Town is quiet, and seemingly safe.
Stayed 1 night in Oct 2023
Response from Best Western Butch Cassidy Inn team on 15 Oct 2023
Thank you for your review! We are glad that you enjoyed your stay

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Best Western Butch Cassidy Inn team on 15 Oct 2023
Thank you for your review! We are glad that you enjoyed your stay

2/10 Terrible

Judy

Travelled with family
Disliked: Property conditions & facilities
I traveled with a cat and the room was not cat proofed. She could easily have climbed INTO the mattress or behind the TV, dresser etc. we left and found another Best Western that actually accommodated pets.
Stayed 1 night in Oct 2023
Response from Best Western Butch Cassidy Inn team on 9 Oct 2023
Thank you for your review although I don't believe this is an accurate of fair review of our hotel. It is impossible for any pet to climb into the mattress unless you let them onto the bed with you. The TV is mounted on a roughly 5 foot tall tv stand/dresser that is pressed firmly against the wall making it impossible for any pet or person to get behind it. You also didn't stay at the hotel, within 2 minutes of your arrival we had fully refunded you and canceled your reservation. Safe travels