Basswood Lake Holidays from NZ$2,038

Staff was good rooms clean however rooms are small no smart tv bathroom is very very small balconies doors do not open $40 per day to valet park is a scam and they charge for the complimentary breakfast definitely not a 4 star hotel

Arriving, I struggled to get my luggage up the steep stairs & was surprised that the guy at the top, who was standing there watching me, didn't offer to help. He opened the door & that was the extent of it. I was told my room would be ready in less than an hour so when an hour came & went I checked in again at the front desk and the young man immediately said it wasn't ready yet. I then decided to sit in the lobby instead of out by the pool, and within a minute, the room magically became ready. Overall the rooms are nice and huge and Laura was great at resolving an issue with an employee looking into my window. It would have been nice to have someone mention the ipad turned off all the lights, I fumbled around way too long looking for switches that didn't exisit. I was surprised at how many kids were playing in the pool morning noon & night considering it felt like a more adult/boutique vibe hotel. I didn't feel like I could swim and relax. The breakfast cost is very high, and the eggs in my omelet were overcooked. It came with a side of bacon, but instead, the chef put it in my omelet, and it was chewy. The sweet paprika overwhelmed the side of potatoes so overall I ate about 3 bites and left the rest. $68 later after a $12 cup of coffee & tip I came away vowing never to eat there again. Upon departure, I again wrestled my luggage downstairs by the pool as an employee who had a vacuum in the walkway didn't offer to help. Overall, I'd say the service was poor for the price.

Staff was well accommodated and went above and beyond to help us find great places to visit in the area. We will definitely be back!

Excellent staff, very clean rooms, the balcony with the ocean view was awsome !!

Good & bad good kuz its peaceful & quiet but bad kuz you have to pay $12 everyday you are there for parking & $250 deposit thats way to much