I am surprised with the comments made by this guest. He had a misfortune with his mother was sick on the ship. We gave him a discount on the room. After two days he refused to pay for the room and would try to come in late after the office is closed and leave early before the office opens. We had to engage the security lock in order to have him pay for his room. He never made a complaint and he refused the maid service. When guests cannot do as they please they try to write negative reviews. Glimbaro Guest House is one of the most affordable properties. We have daily maid service and tries to maintain the rooms in an acceptable standard. We have full time staff in the cleaning and maintenance departments. We are open for constructive reviews but if a guest have an issue with a room they Should state it and we will have the room cleaned. Why stay in a room for four days, refuse maid service then publish that your room was dirty. We will have an examination of all the rooms and ensure that the rooms are kept clean and satisfactory. We will introduce a review form, so that the guest can leave comments. We will endeavor to maintain a clean and safe environment for our guests. Lincoln S Hazell Owner/manager

We have noted your dissatisfaction and wished that you could have given your name so we can adequately deal with this matter. Although we do not operate the office 24 hours daily we try to meet the needs of our guest. We are however improving our office hours and is hoping to have a 24 hour presence here, the following is our advertised conditions. Check-in / check-out Check-in time starts at: 3:00 PMCheck-in time ends at: 1:00 PMEarly check-in - subject to availabilityLate check-in - availableAdvance notice required for check-in after: 10:30 AMMinimum check-in age is: 18Check-out time is: 1:00 PMFront desk (limited hours)Front desk opens daily at: 8:00 AM Front desk closes daily at: 11:00 PMAdvance notice required for check-inAdvance notice required for check-in : 48 hours prior to arrivalAll guests are required to register We will like to compensate you for your experience by giving you a free night at the guest house. Please state the manager's name (Lincoln Hazell) or you can call me directly(869(662)4836

Thanks for your response.

Upon check in the first comment this guest made was that she saw 1 bad review online but nevertheless she came, hence, We made every effort to make sure she was comfortable and everyday we would ask her if all is well and her reply was always a positive one. The only truth in this comment is about the power outage which we had no control over as it was a problem with the government meter and we had to wait on the main electricians for the company to fix it. We have plans in place to get a back up generator. We apologized to our guest and explained the situation.

Thanks for your feedback. We will work on the recommendations. Thanks for staying with us and we look forward to see you soon.

Thanks for your feedback. We do hope you had a fabulous stay with us.

Our Main Business is Pest Control. This comment has never been complained about our Guest House. No bugs no Termites. We are also in the same price range as our nearby competitors. We have the lowest prices in town.

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Thank you for your kind review.

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