Bassano Holidays from NZ$4,376

Easy access to the highway and some eateries. The fireplace is so cool!

It was perfect location and quiet. Very friendly staff. I would book again.

Location was excellent in regards to being within walking distance of shops, convenience stores and restaurants. The room however was small and we felt kind of cramped inside the room.

Room and bathroom are clean and spacious. House made water drink and apples in the lobby are thoughtful. If small vanity bag and tea bag can be provided in the room, it would be perfect.

Disappointing service and broken amenities ​Our stay had several frustrating service and management issues. First, the coin laundry machine was broken, which was a major inconvenience since we desperately needed to wash clothes for the next day. Additionally, after housekeeping serviced our room, they accidentally left trash from other rooms inside ours. ​While most of the front desk staff were pleasant, the woman working when we checked in and out was unfriendly and dismissive. When asked about our $200 damage deposit, she simply told us it would return in 5 to 6 business days. However, during our drive home, the hotel called us demanding credit card information to process the refund because we had paid with a debit card. If they hadn't called, or if we didn't carry a credit card, we would have been at risk of losing that money entirely since they apparently require you to handle debit refunds in person. The lack of communication and attention to detail was highly disappointing.