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Reviews of Residence Apartments by Hotel du Commerce

3 out of 5
Residence Apartments by Hotel du Commerce
Riehenring 79, Basel, BS

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 97 reviews" "
Rating 8 - Good. 46 out of 97 reviews" "
Rating 6 - Okay. 5 out of 97 reviews" "
Rating 4 - Poor. 3 out of 97 reviews" "
Rating 2 - Terrible. 2 out of 97 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, comfortable apartment conveniently located. Access to all the sites in Basel are easily accessable, either on foot or using the trams stops just steps away. The apartment was spacious and included all the necessary amenities. We particularly appreciated the in-suite laundry after being on the road for some time. Check-in was easy and the staff were very nice and extremely helpful. As eating out in Basel can quickly add up in cost, the kitchen and nearby grocery store were convenient. Highly recommend!
Stayed 4 nights in Dec 2023

6/10 Okay

Jonathan

Travelled with group
Liked: Cleanliness, room comfort
A good place to stay
The place was decent. Nothing special but good value for the price. It has advertised a rooftop terrace which I thought was private. It turns out it was just a shisha bar located on the roof of one of the buildings that contained the hotel. The property is spread across a number of buildings stretching down the street. We also had an issue with our keys one night when we came back they would get us into the building but not into the room. Had to go to reception and call someone to sort it out. Thankfully they have spare keys that can be retrieved after hours if needed.
Stayed 3 nights in Nov 2023

8/10 Good

Jonathan, Wellington

Stayed 2 nights in Aug 2023

10/10 Excellent

Orlando

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was very confortable. Large bathroom. Good kitchen. Good location. We like the daily housekeeping. Also the fact that have the refrigerator, iron and hair drier was very convinient.
Stayed 3 nights in Jul 2023

10/10 Excellent

Michael

Stayed 2 nights in Mar 2023

10/10 Excellent

Marius

Travelled with family
Liked: Cleanliness, room comfort
very chic
the apartament is located 700 m near the center of Basel, if you want a clean accommodation, you should definitely try this property!
Stayed 1 night in Aug 2020

10/10 Excellent

Dee

Travelled with family
Liked: Cleanliness, room comfort
Excellent accommodation and amazing staff - 5*
The accommodation was perfect for us. Clean and comfortable, with a HUGE shower, and such a bonus to have a fridge, freezer and microwave. I must especially mention the lady on reception - she could not have been more helpful with local knowledge, suggestions, vouchers to use the trans for free and her English was impeccable. We would certainly stay here again.
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Not as on the booking--avoid
Very seldom leave negative reviews however i am really annoyed about this hotel. Booked a large apartment. Described as city views with 2 single beds and a sofa bed. What i got was a cramped small attic room with limited windows and no city view. They had changed my room also from what I had booked to a smaller one with only 1 single bed and a sofa which I had to use as as the second bed for my son resulting in a cramped room as picture. I complained at the time and after. I was advised that my room had been offered to a larger family and the hotel failed to see the relevance that i had actually booked a bigger room. Was also advised that none of the rooms are city view despite the description. Will not be back and avoid this hotel.
Stayed 3 nights in Jul 2020

2/10 Terrible

Verified traveller

Travelled with group
Inflexible hotel
We would have needed to cancel our travel plans due to coronavirus, but the property did not show even the slightest flexibility.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very good and the check-in and out went smoothly once you figure it out.
Stayed 2 nights in Dec 2019

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are very convenient, well located, well equipped and cozy apartments. I appreciate the professionalism of the staff and the service offered by the them. I’m grateful and I am planning to comeback every time possible
Stayed 1 night in Feb 2019

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Space, Service, Location
Great balance of the comfort and space of an Apartment with the service of a hotel room!
Stayed 4 nights in Jan 2019

8/10 Good

Al, Malaysia

Travelled with group
Liked: Cleanliness, staff & service
A nice apartment at a quiet area during weekend. Large space can fit 5-6 people. No air-conditioning. Lift to upper floors is available. Cooking utensils are furnished. However, cutlery set is not provided. Funny. Overall is okay.
Stayed 1 night in Oct 2018

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
good apt, washing machine and dryer, kettle, coffe machine, kicthen, all nice pluses, beds were pull outs and stow aways which were reasonable but not fancy, overall not bad
Stayed 2 nights in Oct 2018

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Hotel du Commerce on 9 Oct 2018
Dear Marcin, thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018
Response from Hotel du Commerce on 6 Oct 2018
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay for Us Family of 5
Our stay was amazing the reception staff was really helpful, they provided us with unlimited travel pass in Basel for our stay. Our apartment was clean and had everything we needed for our stay would definitely recommend this place very close to transportation and in a nice area with bars and shopping only 5 minutes away.
Stayed 2 nights in Sep 2018
Response from Lili Deleske on 26 Sept 2018
Dear guest, thank you very much for your feedback. We would be glad to welcome you again in our hotel. Best regards, Lili Deleske

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Disliked: Room comfort
NOISE
Room was on the second floor facing a busy street over a bistro. There was a major renovation being done on the building two feet away, and another building being demolished two buildings away on the other side of our room. Noise beginning at 7am ending at 5pm was unbelievable. Room was OK, however both beds were actually Murphy beds, and there was no room for the kitchen stools as the beds were open by the counter. Nice appointed kitchen and bathroom. Very close to transportation. Would’ve rated it much higher IF they had been honest about the noise BEFORE we arrived. Probably would not have stay there had we known. Luckily it was only a two night stay.
Stayed 2 nights in Sep 2018
Response from Hotel du Commerce on 6 Oct 2018
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Room adequate but stay ruined by constant noise from workmen in next building & demolition gang 2 doors away. Drilling started at 7 am each day & they worked weekends.
Stayed 3 nights in Aug 2018
Response from Hotel du Commerce on 6 Oct 2018
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't give a perfect rating to this facility because units don't have A/C system and it was extremely warm when we were there. They provide fans, but it's not enough during warm temperature days.
Stayed 4 nights in Aug 2018
Response from Hotel du Commerce on 6 Oct 2018
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Brian, Saskatoon, Sk. Canada

Liked: Cleanliness, staff & service, room comfort
Nice apartment in a good location! Desk staff very friendly, helpful and spoke perfect English! No AC so we really appreciated the two large fans as apartment was quite warm. We were on top floor and it was +30C outside! Also, skylight windows opened up! Nice outside patio for late evening relaxing😄
Stayed 3 nights in Jul 2018

8/10 Good

Lynn M., Fairfax, Virginia - near Washington DC

Great location and very comfortable apartment
This hotel/apartment was perfect for our family of three for a night in Basel before heading to the Swiss Alps. We were able to walk to shops and restaurants easily from the apartment.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Clean. Front desk personnel very helpful.
Stayed 5 nights in Jul 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Zita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The Residence was excellent, spotless, and the staff was wonderful. I would have no hesitation recommending this hotel.
Stayed 1 night in May 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and service in heart of city
Stayed 2 nights in Feb 2018
Response from Loredana on 27 Mar 2018
Thank you for your feedback! We look forward welcoming you in our hotel in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn't fault it. Worked for us. Was in a good spot. Good overall experience
Stayed 2 nights in Feb 2018
Response from Loredana on 10 Feb 2018
Thank you for your feedback!

4/10 Poor

Renee L.

Disappointed
The TV did not work so we called the front desk and they said they would send someone to fix it the next day. When we got back to the room the next day the TV was still not working so we called the front desk and they said they were too busy and would try and come later, which they never did. So no TV the entire time we were there. Also the dryer did not work in the washer dryer combo. I am sure there are better places in Basel to stay at!
Stayed 4 nights in Oct 2017

4/10 Poor

Roberta L.

Office Staff NOT helpful
The first night I called the front desk because the TV was not working. They said maintenance was gone for the day and it would have to wait until tomorrow. The next day we went out for the day sightseeing. Upon our return at dinner time we checked the TV and it was still not working. I called the front desk and they said they were busy checking in guests but would try to send someone. NO ONE ever showed. Also the washing machine/dryer didn't work and we ended up having to pack wet clothes. Don't think I will use this place again.
Stayed 2 nights in Oct 2017

8/10 Good

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

8/10 Good

Fiona, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Studio Apartment close to historical Barrocks
Our studio apartment was a good size. The full kitchen and large bathroom was nice. Very close to tram stop and the Barrocks to enjoy the annual Basel Tattoo. Close to a Migros for food purchases and the dry bags needed for the swim down the Rhine. Restaurants located downstairs were convenient especially if you arrive at the apartment hungry. We had a very pleasant stay in Basel. Thank you.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Celestine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2017

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Full size is not queen size
It was fine except for 2 things: quite a noisy neighborhood on main road, so had to keep the windows closed. Plus the queen sized sofa bed was more like full sized and the comforter too, so it was uncomfortable for the two sleeping in that bed.

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as described
My booking said 2 bedrooms, it was only one with 3 of the beds in the main living area.

10/10 Excellent

judhit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for families.
Stayed with two young children and the appartment was the perfect solution. Clean, warm, fully equipped kitchen, supermarket just around the corner and so easy to get to the train station/old town due to the incredibily efficient (and free) public transport.

10/10 Excellent

Jo, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of the Hotel is very convenient from main transport like Euro airport, trams and main railway line, Basel Bannhoff. the hotel is very clean and staff are very helpful and friendly. They even went on extra mile by giving a birthday card to my mother.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Prassanee, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment is so good, suit for long stay.
We are 4 people and stay only 1 night. Kitchen are fully equipped and perfect for cooking. There is 1 fan which is good for air flow when you close the window. The sofa bed is quite comfortable for 2 small people. The bathroom is wide, clean and shower is very good. There is a washing machine which perfect for long stay. The staff are very good have a service mind and so enthusiastic. Location is good near tram station.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean, friendly, close to everything
The hotel was amazing! The staff walked us to our room since it was just a few doors down from the main hotel. The room was clean and had a washer and dryer. Very comfortable accommodations - queen bed and 2 singles. Full kitchen. Great location right next to the tram to take you anywhere in Basil. Can't recommend it enough. Big relaxing bath. Pictures don't do it justice.

8/10 Good

Theodora, Siborongborong

Liked: Cleanliness, staff & service, property conditions & facilities
Apartment in Basel
Good deal for 1 night stay. We are a family of 4 so it was a bit too tight. Kitchen and washing machine were helpful features. For single traveller or couple, this can save money. The check in is on the other hotel.

10/10 Excellent

Sarah, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING APARTMENT
a FABULOUS apartment. Very spacious Very clean. Great location. Incredibly friendly check in staff. Very easy to find the hotel to check into. Facilities were incredible. Just such a fantastic apartment. If i returned to Basel i would most definitely book in here again!!!

10/10 Excellent

Richard, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, well located and well-equipped apartment
A really lovely apartment at the top of a renovated building equipped to a very high standard. TV, dishwasher, espresso machine, washing machine, good shower, etc. We only stayed 1 night, but this would be comfortable for stays of weeks. The minor issue regarding comfort is that it is too warm in the apartment to sleep with the windows closed, but too noisy in the streets outside (at least at the weekend) to sleep with them open, so we didn't have our best night's sleep. However, fans are provided. Note that keys must be collected from the nearby Hotel du Commerce, but this is was not mentioned in any of the booking or itinerary details, so we spent some time wandering around with suitcases trying to work out how to gain entry to the apartment. The hotel staff were absolutely brilliant and helpful, insisting on giving a personal tour of the apartment. Breakfast is available at the hotel and is of a very high quality.

10/10 Excellent

MountainEater, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remarkable space and quality for the price
The apartments are perfectly situated at a 10 minute walk from the centre of town and immediately adjacent to the large conference centre. Public transport runs right outside your door and driving in from the airport takes only 15 minutes or so. The apartment we stayed in was well equipped with a large bathroom, king size bed, fully functional kitchen including all white goods you might want and a coffee maker. It isn't the Ritz, but the rooms provided feel like a very comfortable, modern flat with lots of space - especially for the price. Highly recommended.

10/10 Excellent

Cybernev, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accomodation in central location
Our stay was most enjoyable. The accomodation was of a great standard as was the location. We have children and this is a good option for families who need space and comfort holiday with wifi and tram travel all included, a real treat!

10/10 Excellent

Saufi, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best and very close to the train
I am more than happy staying in the apt. The staff is really helpful and they answered the phone because apt have to get the key from hotel office. We really enjoy staying there.

6/10 Okay

Dorothee

Travelled with family
Liked: Cleanliness
Wir hatten einen angenehmen Aufenthalt.
Stayed 2 nights in May 2023

8/10 Good

Guro Evensen

Travelled with family
Liked: Cleanliness
Alt man trenger
Fint og rent, bra service. Gratis lading i parkeringsvarsler! Nær messe og kollektivtrafikk. Basel er en utrolig hyggelig by! Minus var trang innkjørsel p-hus, litt vond sovesofa (anbefales til maks fire pers, da har alle ok senger) og ikke sånn helt supert møblert og utstyrt.
Stayed 2 nights in Apr 2023

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, room comfort
chambre à recommander
Bon séjour, l'appartement était d'une propreté irréprochable et très fonctionnel avec une cuisine super aménagée. Les lits étaient plutôt confortables, le couchage du canapé lit était ok. Le rapport qualité prix était très bon vu le lieu assez central
Stayed 1 night in Aug 2020