First time visiting Florence and overall the amenities of this hotel were a huge disappointment. The pool is about the size of two king beds, the biggest section is maybe 18” deep, with jets. Two sides of the pool are deep but only about a bodies width wide. Not at all what I was expecting, when I planned on an actual hot tub, the water isn’t even warm. (The pool/hot tub was the main reason we chose this place). The room is decent, however the bed was extra firm and flat. Biggest disappointment in the room was the jacuzzi tub/shower combo. The tub is sectioned into two parts for the shower and if you’re a bigger person, you would be hard pressed to be able to even turn around and/or bend over. Since the pool was a disappointment, I decided to take advantage of the in-room jacuzzi tub. Guess what, the controller is broken so it won’t turn on and I can’t even take a regular bath, because the drain doesn’t seal. We definitely won’t stay here again, especially when there are so many other hotels with the amenities that we were looking for, in the same price range. I’d also like to add, the bedroom is located the furthest point from the door and we can still hear people talking and kids screaming in the hallway and other rooms. Very disappointed!