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"Definitely beyond our expectations. It was very good. Even though we just needed a place to sleep for a night and transit to Penang, this hotel amazed us in many ways, very spacious. Staff very friendly."

"The iconic Syuen Hotel of Ipoh is now AC Hotel. Managed by Marriott and owned by YTL, the hotel has been tastefully refurbished and the hotel retains it charms and plus points of having the hotel located so near the heart of Ipoh. "

"The hotel seems to be designed for couple getaways. As a solo business traveler I felt awkward and was given a room right by the check-in counter. The biggest issue I faced was at checkout when 4-5 staff descended on the room to 'check' it and a couple minutes later a young man came out waving the white bed-sheet showing me a blue marker stain! I travel a lot and I don't remember ever taking a marker to bed! They were trying to extract an extorted 'tip' I guess because as soon as I took a serious tone with the man at the desk and mentioned I will recount all this in a review, they started apologizing for the 'confusion.' Also, there was another room next to mine near the entrance lobby and there was a couple staying there. I could hear them talk late into the night, the soundproofing leaves much to be desired."

" In need of refurb"

"The room is spacious snd clean , the staff is excellent and helpful ."

"Room was clean and tidy"

"Great location near the shops, with powerful air-conditioning and friendly staff "

"First room we were given the beds were unmade and there was still trash in the garbage bin. The bathroom had cockroaches in it and it wasn't given a clean vibe at all. We were then given a different room. However this room was having mold on the walls, as well as a smell of mold. We then left the hotel cancelling our stay, and the manager said if wishing for a refund go through Expedia through which I did, however management decided not to refund the situation and time we had wasted, and instead offered us a complimentary room, which we did not take."

"Wood work condition deteriorated and a fire hazard; no fire detectors. Room rate expensive for such a condition. "