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Reviews of Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel

4.5 out of 5
Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel
2 North Charles Street, Baltimore, MD

Reviews

8.0

Very good

Rating 10 - Excellent. 483 out of 1005 reviews" "
Rating 8 - Good. 208 out of 1005 reviews" "
Rating 6 - Okay. 132 out of 1005 reviews" "
Rating 4 - Poor. 104 out of 1005 reviews" "
Rating 2 - Terrible. 78 out of 1005 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Lia

Travelled with partner
Liked: Staff & service, property conditions & facilities
Likes: The staff was very helpful and accomodating for room change. Restaurant on site Disliked: price gouging for the quality of the room that was provided during time of events in the city. I expected better quality from the Kimpton group but a few things missed the mark. Horrible beds- It felt like a box spring. One bathroom was very clean, another had mold in the tile and water went all over the floor when you used the shower due insufficient coverage by the shower door. "Perks" that were supposed to be provided were different in every room. Overall, I would not have paid for this hotel at over $300/night for the quality. It is in need of many updates to the property.
Stayed 2 nights in May 2024

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
One of my pillowcases was stained with blood. The charging station on the night stand was sticky and gross My room phone did not work There was no bath mat Shower head was clogged Room safe was locked Really run down room - it did not live up to my expectations of a Kimpton Hotel - and certainly not acceptable at the rate I paid. IHC chat tried to be helpful Hotel staff was not and after stating they would check about compensation and let me know at checkout - no mention at all when I checked out. I will never stay at another Kimpton Hotel hotel
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Staff was very nice
Stayed 2 nights in May 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jamel

Stayed 1 night in Apr 2024

10/10 Excellent

Hannah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by the harbor and the hospital for easy walking. The hotel itself is a stunning property!
Stayed 1 night in Mar 2024

6/10 Okay

Allory

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its nice and clean place, and safe.
Stayed 1 night in Apr 2024

10/10 Excellent

Ashlie

Stayed 1 night in Apr 2024

4/10 Poor

Lorraine

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning definitely gives a vegas class but vintage and marvelous. From the front lobby to the rooms. Had a wonderful time and the staff was very tentative and informative
Stayed 1 night in Apr 2024

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time in Baltimore and was there for a trade show. I prefer IHG hotels so I was looking forward to my stay. I arrived late and the person at the desk was friendly and accommodating. I had questions about the general area and she took the time to share ideas. The room was a great size. It was large and I was able to move around and have space to work and chill. It was clean and had ample towels and toiletries. The bed was comfortable and the sheets were nice. The thermostat worked and I was able to adjust the temp for cool nights and warmer days. The restaurant - B&O - had great food and drinks. The staff was helpful and knowledgeable. Their recommendations were perfect. I invited clients over one evening and everyone raved about the crab cakes — so try them if you make it there. The night before I left I requested a late checkout because of my flight and again they were super accommodating. When I returned home I had a question about my bill and called to ask a few questions. The person I spoke to was helpful and explained something I overlooked. The people that work there make it a great place to stay. I often saw the same people over the 3 night stay and they made it a wonderful visit.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Hayley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here. Convenient to the Inner Harbor, classic interior, great service. Wonderful use of the historic B&O headquarters.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracey

Stayed 1 night in Apr 2024

4/10 Poor

Shacona

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff was very rude.
Stayed 2 nights in Mar 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and close yo city attractions. Spa room is nice
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Di

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Close to convention center. Nice decorations. Not many restaurant nearby. Slow Response to guest’s request. Example, I requested a pillow and microwave oven, they were delivered the next day and after second request.
Stayed 3 nights in Mar 2024

8/10 Good

Timi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit cold, heat is capped at 76 and water doesn’t get very warm. I can understand there’s an energy savings, but it made the stay not so comfortable. Otherwise the location and staff was great! Hotel bar and restaurant was amazing. Check in was pretty seamless with the exception of valet. The valet was a bit confusing at first.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dominic, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 1 night in Mar 2024

10/10 Excellent

Emanuel

Stayed 1 night in Mar 2024

4/10 Poor

suphora

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Place is beautiful but hot water in sink wasnt working and when you showered the whole barhroom floor and the carpet outside the bathroom was also soaked. Asked for help and rhet just gave us towels to out down
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely restoration, fabulous stained glass windows. Restaurant was wonderful. Staff very accommodating. Only thing I missed was a chair or loveseat in the room.
Stayed 3 nights in Mar 2024

10/10 Excellent

robert

Stayed 1 night in Mar 2024

4/10 Poor

RONAEDA

Disliked: Staff & service
The security guard was extremely helpful. Housekeeping took several hours to bring towels. I requested them at 8:30am and did not receive them until 1pm. Trash was not dump upon arrival
Stayed 1 night in Mar 2024

10/10 Excellent

ramona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Saikat, Waltham

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

BETHANY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was good and I felt safe. The only issue I had was that my husband ended up getting food poisoning around 3 am and could not get anyone on the phone and no one was in the lobby so I could get some cleaning supplies. When I tried concierge phone line about the 4th time someone rude answered and said they don't have cleaning supplies. I was a little taken aback since it is a hotel. I did my best with what I had which was basically towels in the bathroom. I know for next time I go anywhere now is to bring some disinfecting wipes. I would stay here again though
Stayed 2 nights in Feb 2024

6/10 Okay

Stephen

Travelled with partner
The bed was creaky and old and uncomfortable. The carpet was wet in different spots.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

DANIELLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Would definitely return again.
Stayed 1 night in Feb 2024

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful hotel
Stayed 1 night in Feb 2024

6/10 Okay

Donna

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in was slow as there was only one receptionist behind the desk & many guests trying to check in. Bar closed at 9pm so after our concert we could not get a nightcap at the hotel. TV in our room did not work.
Stayed 1 night in Feb 2024

10/10 Excellent

Glatingsha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It’s a nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Tonja

Stayed 1 night in Feb 2024

10/10 Excellent

Mayra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful hotel in the heart of the Inner Harbor-Baltimore. The service was impeccable.
Stayed 1 night in Feb 2024

10/10 Excellent

YOLA

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Close to Baltimore convention center
Stayed 1 night in Feb 2024

10/10 Excellent

Darius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Liked: Property conditions & facilities
Exceptionally beautiful hotel; however, not “functional” for a family. Room slept 6 (including old bunk beds). Bathroom soap dispensers were not kid-accessible. Although we had 6 in the room, we received 3 sets of towels and 1 roll of toilet paper. Neither coffee nor microwave in room. Coffee was located in lobby but no cream available and only from 6-10am. Valet parking was the only option the hotel gave and it was an extra $50/night. Lobby is actually on the 2nd floor of the hotel so when you walk in on the 1st floor, you only get greeted by a security guard who claimed not to know anything about the hotel. Bar service at night was…interesting; however breakfast service and food was great albeit costly for eggs and bacon.Again, it’s an absolutely gorgeous hotel….but for a family traveling we would have preferred more amenities included and less “fancy” wallpaper.
Stayed 2 nights in Jan 2024

6/10 Okay

tammy

Disliked: Amenities
The elevator floor was sticky and the elevator has a pungent smell. The shower water is barely warm. The room did not have a remote for the television and it took the staff more than 2 hours to bring me a remote for the television. The only extra amenity is two bottles of water if you’re an IHG member.
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Travelled with family
I have never encountered a harder working group of people! These young people are doing an excellent job.
Stayed 3 nights in Jan 2024