Balaklava Holidays from NZ$1,215

It was a clean room. Close to everything. The outside noise was really loud and we checked in late and reception had forgotten to give us a car park fob.

A great experience!

This hotel is centrally located, and the heritage and historic elements are very interesting. However, it is way overpriced for the experience. We arrived quite late (about 9pm) and had a less than enthusiastic welcome from reception staff, which I would describe as professional but chilly. The room was spacious but the decor is depressing; I recognise they are trying to retain the historic aspect but the furniture is dark and uninspiring. One of the bathroom tumblers still had toothpaste marks on it (had not been cleaned properly) and on the main television screen it still had the welcome message for the previous guests, which was not altered during our whole stay. My mother-in-law was also staying at the hotel and being 88, she asked for a bathroom non-slip mat for the shower. Despite saying they would provide this, it was never delivered. A pretty disappointing stay overall.

Excellent location within walking distance of shopping, attractions, restaurants, and the train station. Lovely clean quiet suite, and the hotel had extra security measures like locked floors and card-access elevators.

I have been staying at the hotel for several years, whilst location is fantastic, the condition of the rooms is becoming more obvious of age.