Bal Bay Hotels, Orlando

"It was unique with lots of activities "

"Staff are all great and helpful. Hotel is in a great location, convenient to everything. "

"Staff not very friendly. They said they have a strict NO PET POLICY. But Hotels.com shows they do have a pet lolicu and allow pets to stay. There were dogs all over the hotel. I had a service dog and cat. They wanted to charge me $100.00 for my cat to stay overnight, they reduced to $50, non refundable. They gave me a room were the door could be opened “without a key card. They sent a young friendly man to fix. I sat on bed over an hour waiting to be fixed. Once maintenance fixed and shut the door, it was jammed and wouldn’t open. I was stuck in room with grandson and my service dog. Maintenance finally broke it open and I was given another room. Maintenance was very friendly and obviously embarrassed by the situation. We missed a family gathering because of situation. I filed a complaint with Hotels.com, asked for refund because of inconvenience. It was denied by the hotel. Hotels.com stipend my account for inconvenience, which was nice. I have stayed at a lot of hotels across country. This hotel is by far the worst! TRAVELER BEWARE!"

"Clean room and easy to navigate. "

"Great for families "

"Cannot say enough, good things about this spot!"

"Huge room. Lots of pools. I thought the staff was friendly. "

"Good"

"Wonderful staff and clean rooms "