Bal Bay Hotels, Orlando

"Tv didn’t work Door didn’t lock "

"En el area del water park los sillones y cojines están muy sucios "

"If you’re considering staying at Westgate, there are a few things to be aware of before booking. Loud music plays throughout the property starting around 8 AM and continues until about 10 PM at a very high volume, which made it hard to relax. Unfortunately, our AC stopped working on the last night of our stay, which was really uncomfortable. The water park is not included it’s an extra charge per person and only the lazy river and splash pad were open during our visit. We also weren’t told that it closes early at 6 PM, which was disappointing. Checkout is at 10 AM, which feels earlier than most places. Additionally, the room walls are very thin, you can clearly hear noise from neighboring rooms. Overall, it wasn’t the most comfortable or convenient stay."

"This place was clean, and lots of space. The room was extremely comfortable. Was able to cook in the villa.. Handy for getting ubers if needed...as they could come right to your front door. Staff was polite and courteous. They went out of their way to get us in a room next door to other family members. "

"Overall, the stay was good. The only issue we had was that we ran out of shower gel and conditioner only on our 2nd day, and we have been asking the front desk for 2 consecutive days to request housekeeping for refills. Most of the staff are friendly and accommodating, but some aren't fit for customer service. "

"Extremely pleased with this facility. From check in to check out, everything exceeded our expectations. We will stay here again in the future."

"I wasn’t made aware if there was contental breakfast "

"It was alot of false advertisement. There was no airport shuttle offered at all as advertised. Breakfast buffet was not included as stated. One person told us it was $8.00 but then said that was a mistake and it was $18.00. Transportation to and from parks was a complete joke!!!! We were stranded because drivers kept telling us one time and then was a no show. Never will I stay here again. I will just spend the extra momey and stay on a Disney Resort and save the headache and uber/taxi fees."

"Excellent Location. The main pool area can get a bit over crowed, however, they did have a second pool in a completely different area which worked out very nicely. "