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Reviews of Citylight Hotel

3 out of 5
Citylight Hotel
245 Upper General Luna Road, Baguio, Benguet

Reviews

7.2

Good

Rating 10 - Excellent. 87 out of 399 reviews" "
Rating 8 - Good. 152 out of 399 reviews" "
Rating 6 - Okay. 90 out of 399 reviews" "
Rating 4 - Poor. 42 out of 399 reviews" "
Rating 2 - Terrible. 28 out of 399 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

robervic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Session road
Stayed 1 night in Feb 2024

8/10 Good

roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great. Near session rd. Food is great. I recommend this hotel if you are visiting Baguio city.
Stayed 1 night in Mar 2024

2/10 Terrible

Luisito

Stayed 2 nights in Apr 2024

2/10 Terrible

HODAKA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ericson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very accessible and clean. The breakfast Buffet is great!
Stayed 3 nights in Mar 2024

6/10 Okay

Thomas, Fairfield

Travelled with partner
Liked: Staff & service
Low water pressure, buffet food not good (breakfast/dinner), only 1 elevator working most of the time, bed sheets look old and brownish, only 1 room card available per room.
Stayed 3 nights in Feb 2024

4/10 Poor

Lalane

Elevator was working on and off. Difficult to find hotel at night due to missing signage.
Stayed 1 night in Feb 2024

6/10 Okay

Alvin

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Water in shower with very low pressure and water will not get warm enough for a hot shower. We were in a room where you will hear a humming noise like someone is using a washing machine at 12:00am and this happens every day during our stay. We like the food served for breakfast at buffet.
Stayed 6 nights in Jan 2024

4/10 Poor

Simon, Henderson

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I've stayed in hundreds of hotels worlwide. This hotel has the was the worst beds ever. It's like sleeping on a box spring; no mattress to speak of. Woke with terrible back ache. The ongoing building works outside were noisy all Saturday. No mention of this pre-booking. Location is good for walking around city, including Burnham Park and SM plus the Museum and night market. Parking there was fairly easy, which is something in a city with traffic chaos and limited parking availability. Staff in the coffee shop were fantastic. Staff at the front desk were polite. Rooms are spartan. Despite booking one room for three through Expedia I was still charged for a third bed. That's the Philippines though - a lot of nickel and dime charges, not to mention the routine checkout delay while they see if you've stolen anything. Food was typical 2/3 star Philiippino fare.
Stayed 1 night in Feb 2024

4/10 Poor

Lalane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Napoleon

Liked: Staff & service
I was so discouraged with this place..the hot water is almost non existence, the toilet smells…
Stayed 2 nights in Feb 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the catheral, SM and market as well as the Burnham park.
Stayed 3 nights in Jan 2024

2/10 Terrible

Leslie Ann

Stayed 2 nights in Feb 2024

8/10 Good

paul

Stayed 4 nights in Jan 2024

6/10 Okay

ARSENIO B

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Elevator unreliable, slow, out of 3 elevators only one is working at a time. Carpet on stairs need replacement. Breakfast is below average. Staff are friendly. Location is centrally located in the city, very convenient, close to everything.
Stayed 2 nights in Jan 2024

6/10 Okay

Ronaldo

Stayed 1 night in Jan 2024

2/10 Terrible

JESSICA

Terrible Check in and check out, front desk bad in customer service. Noisy, no bidet, 1 elevator working. Big room, good breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay in this hotel again the next time I visit Baguio. The place was very clean. The staff were all courteous and very pleasant. The free breakfast buffet was very good. They have a good variety of food. We were there for 4 days for breakfast and we didn't get tired of eating there. The rooftop where they serve their meals was very cozy with fresh breeze. Just make sure to have a sweater on when you go up there because it's quite chilly in the morning but I loved it. Im talking about January weather. They have a very enjoyable freshly brewed coffee to kee you warm anyway. The only couple of things that I didn't like was the noise from the building construction next door which I know is just temporary until the building is finished and also it's just during the day not at night so that was not a big deal. The other thing was the sound proofing of the room was not that great. We could here the other guests when they're talking in the hallway. Also we had a loud group of people staying in the room next to us. It sounded like they're drinking and partying. When we called the front desk to complain about their noise, they right away notified that room and those people got quiet. Kudos to the front desk for their quick action. Luckily for us, that group was only there for one night. Overall it was a great stay!
Stayed 3 nights in Jan 2024

4/10 Poor

Steve

Travelled with family
Stayed 2 nights in Jan 2024

8/10 Good

Krisha joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Romeo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Can hear noises on the upper level and on going construction besides the building.
Stayed 2 nights in Dec 2023

6/10 Okay

Izza

Disliked: Amenities, property conditions & facilities
Thumbs up to the amazing security and valet staff assisting with car parking.
Stayed 4 nights in Nov 2023

6/10 Okay

emelita

Stayed 1 night in Nov 2023

10/10 Excellent

Eloisa

Liked: Cleanliness, staff & service, property conditions & facilities
Near in the mall and center in the city is walkable.
Stayed 1 night in Nov 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Was very clean and had great staff
Stayed 1 night in Nov 2023

4/10 Poor

JUNGHWAN

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Carolyn

Liked: Cleanliness, staff & service
Convenience to places
Stayed 1 night in Oct 2023

6/10 Okay

John

Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Claro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good food
Stayed 1 night in Sep 2023

6/10 Okay

Carolyn

Liked: Cleanliness, staff & service
Convenience to access for my personal needs
Stayed 1 night in Sep 2023

10/10 Excellent

Lotus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hi
Stayed 2 nights in Jun 2023

10/10 Excellent

Eleanor

Stayed 2 nights in Jun 2023

4/10 Poor

James

Travelled with group
Disliked: Cleanliness, property conditions & facilities
shower's heater was not working, the other guests were very NOISY!!! elevator's button in the 3rd floor was not working and I had to walk on the stairwell, toilet was very difficult to flush and it has no bidet..i don't like the idea of being stamped on the wrist when I use the complementary breakfast as a way to identify that you have used it for the day. It was so hard to remove it afterwards!!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Joemar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bery clean and staff are courteous. Enjoyed the food.
Stayed 1 night in May 2023

8/10 Good

Luciano

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff immediately accused us of taking their face towel after we checked out and took the cost from our deposit. Then a few minutes latter they found it. Heck the!
Stayed 2 nights in May 2023

8/10 Good

Arvind

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good no hot water on the second night for the shower that’s all but very happy with the stay!
Stayed 1 night in Apr 2023

10/10 Excellent

Regina

Stayed 1 night in Apr 2023

8/10 Good

Jenalyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is ok the staff are friendly.
Stayed 2 nights in Mar 2023

10/10 Excellent

Russel

Stayed 2 nights in Mar 2023

8/10 Good

george

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2023

8/10 Good

Araceli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and great staff.
Stayed 1 night in Mar 2023

4/10 Poor

MERLY D

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I like the fact that it is centrally located and you can walk around. What I didn't like: Hardly any hot water at any time of the day. Called to complain, someone came and been told that there is hot water. a very very slight warm is what he called "hot water". Toilet issue: You have to hold the Flush handle for a long period of time to flushed the toilet. at 1 point, We are not able to flush the toilet. no water coming. No housekeeping attended to our room to make beds on our second day. who wants to see a unmade/messy bed when you're tired at the end of your day?
Stayed 3 nights in Feb 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023

6/10 Okay

Lyndal

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hard beds, shower that leaked into the main room and key that didn’t work on one occasion. Also had to pay for extra blanket and extra face towel. Right near the cathedral so expect to be woken at 5.30am by the bells (if the roosters don’t wake you up first). Great breakfast and view from the 6th floor.
Stayed 3 nights in Feb 2023

10/10 Excellent

Ruel, NORTHOLT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property/ hotel os way situated at city center of Baguio. Just a 3mins walk to Baguio Cathedral and main road of Baguio-session road. Less than 10 mins. walk to SM Baguio city and 10-15mins walk to Victory bus station. The hotel is listed as 3 star hotel but it can be well deserved to be upgraded to 4 star hotel. The hotel is very well maintained, clean. My room is equipped with 40 inc. tv with Sky cable. Very reliable and speedy wi fi. Water bottle and coffee is standard, breakfast is great with a lot of choices and eat all you can. All staff are very helpful, courteous...
Stayed 2 nights in Feb 2023

8/10 Good

Benjamin

Stayed 4 nights in Feb 2023

6/10 Okay

Marilyn

Liked: Cleanliness, staff & service
Disliked: Amenities
I stayed here for a month while buying a family vacation home. The hotel has an expansive lobby and quite lovely. I was on the 3rd floor and I must say the rooms are big; I particularly enjoyed the hardwood floors and the veranda with a view. However, the room had no fridge, no safe to put important belongings. Oftentimes, there was no hot water and had to call numerous times to ask for a fix. When taking a shower, it oftentimes overflowed and flooded the bathroom. The staff however is the best. They were helpful, courteous and friendly. I must commend Michelle of the housekeeping staff for her friendship and candor.
Stayed 21 nights in Jan 2023

6/10 Okay

Maria Eubelle

Stayed 2 nights in Feb 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is what I expected.
Stayed 2 nights in Jan 2023