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Reviews of Chalet Gastein

3 out of 5
Chalet Gastein
Kaiser Wilhelm Promenade 6, Bad Gastein, Salzburg

Reviews

7.0

Good

Rating 10 - Excellent. 1 out of 10 reviews" "
Rating 8 - Good. 5 out of 10 reviews" "
Rating 6 - Okay. 2 out of 10 reviews" "
Rating 4 - Poor. 2 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

7.0/10

Cleanliness

8.4/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Dissapointing
very diassapointing, wouldn't recommend it!
Stayed 2 nights in Jul 2019

10/10 Excellent

Fredrik, Malmö, Sweden

Liked: Cleanliness, staff & service, room comfort
Probably the best service you can get
We went to Chalet Gastein in January 2011 and we had no expectations at all. We just booked a cheap hotel. As soon as we arrived we found out that the staff were very service minded and really caring for their guests. We were told that every day we would get breakfast and a three course dinner and that it was all included in the price. This we had no information about when we did our booking and the food was amazingly good. The staff gave us loads of information and we were also invited to go on an off-pist tour. This tour made the visit even better. The hotel is not situated directly at the lift but the bus stop is close and it takes 5-10 minutes to get there. The rooms are what you can expect of a two star hotel but we can really recommend this place because it is cheap, the food is great and the staff gives probably the best service you can imagine. Thanks Chalet Gastein / Peter and Fredrik from Sweden

8/10 Good

Anne K

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2019
Response from Team Chalet Gastein on 17 Jul 2019
Thank you very much!

8/10 Good

Mikael

Liked: Staff & service
Good value
Good value for the money and it lived up to our expectations. The staff was very helpful and friendly.
Stayed 2 nights in Mar 2019

8/10 Good

Jesper Kallehauge

Liked: Cleanliness, staff & service, room comfort
Rigtig godt.
Fin og billig overnatningsmulighed. Rigtig fin service. Lidt langt fra pister og lifte, men ikke noget en taxa ikke kan klare. Værelserne er lidt slidte, men ikke noget der ikke er til at leve med. Hvis du kører bil, skal du lige have lidt is i maven når du kører op og ned - vejene er ikke meget bredere end en dobbeltseng :)
Stayed 3 nights in Jan 2018
Response from Chalet Gastein Team on 6 Feb 2018
Thank you for the nice review. Unfortunately we can not change the small roads. We are happy that you liked our service.

6/10 Okay

Mats

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Bra personal
Trevlig och hjälpsam personal som var mån om att vi skulle få ut det bästa av resan. Enda minuset är att WiFi var ganska dåligt.
Response from General Manager on 9 Jan 2017
thank you for the compliments. We are working on a better WiFi. Not easy on our location. We have a LTE system that according to the provider is strong enough for up to 60 users. In practice it is not functioning good enough. We are sorry for that. Best regards, The Chalet Gastein Team!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Meget beskidt
Værterne er utrolig venlige og hjælpsomme, men værelset var meget beskidt - det var tydeligt at der kun var overfladisk gjort rent, og der hang spindelvæv over det hele
Response from General Manager on 6 Aug 2016
We are really sorry that the apartment was not clean enough for your standards. We have discussed it and we improved the cleaning standards. We know it is important to offer clean rooms. We will give everything to give our guests a good feeling. Maybe next time you tell the staaf that you are unsatisfied and than the staff can do something about it. Best regards, Thijs van Wijk, owner of Chalet Gastein

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

8/10 Good

Lars, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pænt og rent sted, med en yderst venlig betjening, og god vejledning om området. Vil gerne komme igen