Dear Ms. Maricel,We apologize for the inconvenience you experienced during your stay. Providing excellent customer service is our priority, and we regret that you did not receive the level of assistance and friendliness that we strive to offer.Regarding the issue with the WiFi, we sincerely apologize for the inconvenience. We understand the importance of reliable internet access for our guests, and we want to assure you that we are actively working on improving the WiFi experience. Routers are currently being installed in the rooms to enhance connectivity and ensure a smoother WiFi experience throughout the hotel.Please rest assured that we take your feedback seriously, and we will address these concerns with our reception team and technical support to ensure that such incidents do not recur in the future.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Have a great day!

We sincerely appreciate your rating of our services. Thank you for taking the time to provide your feedback and for choosing Sugarland Hotel. We look forward to welcoming you back on your next visit. Have a wonderful day!

Hi Sir James,Thank you for taking the time to rate us on Expedia. We value your feedback immensely as it helps us improve our services. However, we noticed that your rating was not as high as we strive for, and unfortunately, no specific concerns were mentioned.We want to ensure that your experience with us meets and exceeds your expectations. If there are any particular concerns or issues that you would like to address, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we are committed to addressing any areas of improvement on our end.We appreciate your continued support and look forward to the opportunity to serve you better in the future.Have a great day!

Dear Mr. Herminio,Thank you for your feedback. We acknowledge the need for renovation at our hotel. While the air conditioning is functioning properly, we apologize for any inconvenience caused by the noise. We appreciate your recognition of our convenient location and overall decent facilities.Regarding breakfast, we take your comments seriously and will work to improve the quality and saltiness of the food served over the two days. Additionally, we will address the absence of a bidet in the toilet and the restricted water flow from the shower head to ensure a more comfortable experience for our guests.Your feedback is invaluable to us, and we are committed to enhancing your experience during your stay with us. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. Thank you for choosing our hotel.

We sincerely appreciate your rating of our services. Thank you for taking the time to provide your feedback and for choosing Sugarland Hotel. We look forward to welcoming you back on your next visit. Have a wonderful day!

Dear Ms. Oscar,Thank you for your feedback. We are delighted to hear that you appreciated the friendliness of our staff. However, we apologize for the inconvenience caused by the presence of a mouse in the elevator. Rest assured, we take this matter seriously and have taken immediate steps to address it. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to exceed your expectations during your future visits. Thank you for bringing this to our attention.

Dear Sir Michael,Thank you for your feedback. We're glad to hear that you found our hotel to be nice. We apologize for any inconvenience caused by the parking situation. We understand the importance of convenient parking for our guests and will certainly take your comments into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide a more seamless experience. Thank you for choosing our hotel.