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Reviews of Go Hotels Bacolod

3 out of 5
Go Hotels Bacolod
 Lacson Street, Mandalagan, Bacolod, Negros Occidental

Reviews

7.4

Good

Rating 10 - Excellent. 33 out of 135 reviews" "
Rating 8 - Good. 50 out of 135 reviews" "
Rating 6 - Okay. 38 out of 135 reviews" "
Rating 4 - Poor. 4 out of 135 reviews" "
Rating 2 - Terrible. 10 out of 135 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Charie

Travelled with group
Disliked: Cleanliness, staff & service
To unwind, consider a different space; excessive hallway noise seeps into this one.
Stayed 1 night in Feb 2024

8/10 Good

Michael, scottsdale

Travelled with family
Liked: Cleanliness, staff & service
Very good budget hotel right next to Robinsons Mall and grocery store.
Stayed 1 night in Apr 2024

2/10 Terrible

Roberto J

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The management needs to upgrade the rooms. It is too old.
Stayed 2 nights in Feb 2024
Response from Go Hotels Bacolod on 28 Feb 2024
Dear Valued Guest,Thank you for sharing your feedback with us. We appreciate your input and will address your concerns regarding the room condition with our management team. We hope to welcome you back in the future for an improved experience.Best regards,Go Hotels Bacolod

8/10 Good

Nicolas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all is well
Stayed 1 night in Feb 2024
Response from Go Hotels Bacolod on 28 Feb 2024
Dear Valued Guest,Thank you for your positive feedback! We're delighted to hear that everything met your expectations during your stay with us. If you have any further comments or if there's anything we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,Go Hotels Bacolod

8/10 Good

Gary

Stayed 1 night in Dec 2023
Response from Go Hotels Bacolod on 28 Feb 2024
Dear Valued Guest,Thank you for your 4-star review! We're delighted you enjoyed your stay. Your feedback is valuable, and we're here to make your next visit even better. Looking forward to welcoming you back soon!Best regards,Go Hotels Bacolod

8/10 Good

Dennis

Stayed 1 night in Nov 2023

10/10 Excellent

Stig Einar

Stayed 2 nights in Oct 2023

10/10 Excellent

DEEPENDER, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Property Great value for money Excellent Location. Very Clean Rooms and Clean bathrooms. The HOTEL STAFF was Exceptional! They went out of the Way for every minor Thing i asked for. They served a Great Breakfast at very Nominal Price. Great Location ...its Right Next to Robinson MALL It gives you Plenty of Choices to Eat Variety of cuisines. Superb Service. Overall. I came from AMERICA and I would recommended this Hotel to All my American Friends. Overall a GREAT Combo at Unbeatable Price.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very nice and pleasant. The only thing I don’t like is when they do some maintenance work making noise while we’re in our room without a notice. But overall very good.
Stayed 11 nights in Aug 2023

10/10 Excellent

Jose III

Liked: Cleanliness, staff & service, amenities
Close to mall. Very Quiet area.
Stayed 2 nights in Aug 2023

10/10 Excellent

Maria Elzie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a short getaway. Clean and comfortable.
Stayed 6 nights in May 2023

8/10 Good

Michael, scottsdale

Travelled with family
Liked: Cleanliness, staff & service
Very good budget hotel near a mall and several restaurants. If you’re on a budget you can’t go wrong.
Stayed 1 night in Jun 2023

6/10 Okay

MARIA VICTORIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Near everything you need especially food.
Stayed 3 nights in Mar 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
BASIC - But Clean...
We stayed just one night, in renovated room on the 3rd floor. We have stayed here previously and it should be noted that you should always pay to upgrade your room and always request a 3rd floor room as otherwise the rooms can be very dim (no windows) and noisy. Hotel has undergone renovation since our pre-COVID stay. No longer has a restaurant - which is no great loss. Minimal furnishings, toiletries, towels, etc. No mini refrigerator, hot water kettle (In Asia no hot water kettle??), etc. This is a very BASIC hotel. If you are familar with the U.S. then think "MOTEL 6". Good for 1 night, which is what we usually book. Biggest selling point is that you can walk through the back of the hotel and directly into Robinsons Mall, which has restaurants, a department store, optometry shops, etc. We use this hotel when we come in from the province and overnight in Bacolod with the sole intention of shopping at Robinsons or renewing visas at the Bureau of Immigration (80 PHP or less taxi ride away). Again, it's a VERY BASIC hotel, but clean and it's convenient being co-located (as all Go Hotel in the P.I. are) adjacent to a Robinsons Mall.
Stayed 1 night in Jun 2022

10/10 Excellent

BRENDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in May 2022

10/10 Excellent

Rodolfo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from GoHotel Bacolod on 4 Mar 2020
Hi Rodolfo! We are happy to hear that you got exactly what you wanted out of your accommodations with us at GoHotel BACOLOD. We wish you safe travels and look forward to seeing you again soon!

10/10 Excellent

Nenita

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from GoHotel Bacolod on 4 Mar 2020
Thanks for the awesome review, Nenita! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

6/10 Okay

Pablo Jr.

Liked: Staff & service
Go or Stop?
Aircon was cool and bed linnens and towel were clean. Room space was okay. Bed was comfortable. However TV was quite small, the lighting in the comfort room was a bit dark. There were no glasses (crystal) and no toothpaste toothbrush and cotton buds. The staff were courteous. Phillippine Star or Phil Daily Inquirer are a btter newspaper to read. There were no coffee and hot water.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Time for renovations
Stayed 2 nights in Aug 2019
Response from Kirby on 29 Aug 2019
1. Hello Sir/Ma'am, We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Renovations and upgrades are already on its way in the coming months. We value our guest’s opinions and would like to thank you for bringing this to our attention. Have a Great Day and Hope to see you soon!

8/10 Good

Mark

Travelled with family
Just ok...........
Stayed 2 nights in Jul 2019
Response from Kirby on 31 Jul 2019
5. Hi Mark, We are happy to hear that you got exactly what you wanted out of your accommodations with us at GoHotel Bacolod. We wish you safe travels and look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the mall
Stayed 1 night in Jul 2019
Response from Kirby on 24 Jul 2019
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon

2/10 Terrible

John Ryan

Liked: Staff & service
Disliked: Cleanliness
Motel that has been a little upgraded.
Location is good. Almost near or one ride away. You can hear the noise from outside. The bathroom is clean but it has a foul smell. The hotel lacks basic commodities. No toothbrush and toothpaste. No bidet. No conditioner. Bathroom only has tissue, shampoo and a tiny soap. Wifi is very weak. Bed has a lot of issues. First the sheets were stained if you closely look at it. Especially the pillows, you can see a lot of DNA if you uncover it. (We didn't use any pillows at all). Lastly, the bed is itchy. There's bed bugs. The only reason we stayed there is to have a place to sleep overnight. (We are outside the hotel the whole day.) We left early coz the bed is not comfy to sleep on because it was itchy. We got rashes when we get home. We checked out early because of that. (Checked in at 4pm, checked out 8am the next day.)
Stayed 1 night in Jul 2019
Response from Kirby on 24 Jul 2019
Hello John Ryan, We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. We are currently working on the installation of bidet on all our rooms. Regarding your feedback on our room and the linens, we have already discussed this with our housekeeping team to investigate and do the necessary actions to address the various concerns you have raised on your review. Rest assured that our team is doing their best to make sure all guests are comfortable and happy with their stay in all our hotels. We value our guest’s opinions and would like to thank you for bringing this to our attention.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight at GoHotel
It was pleasant
Stayed 1 night in Jun 2019
Response from Kirby on 24 Jul 2019
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon

6/10 Okay

Verified traveller

Stayed 5 nights in Jun 2019
Response from Kirby on 24 Jul 2019
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good staff
Stayed 2 nights in May 2019
Response from Marian on 21 May 2019
Thank you for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its a clean hotel, nice staff. Very nice facilities
Stayed 1 night in May 2019
Response from Marian on 21 May 2019
Thank you for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to welcoming you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Marian on 21 May 2019
Thank you for your feedback. We look forward to welcoming you again soon!

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Marian on 20 May 2019
Thank your for your feedback. We are looking forward of seeing you again soon.

8/10 Good

Ran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed. This is truly for backpackers’ stay. Price is quite okay as they do not provide toothbrushes nor toothpaste. Shampoo and soap is provided. They also have safe which for me is a good thing. I will choose GoHotel for my stay in Bacolod. Thank you.
Stayed 2 nights in May 2019
Response from Marian on 15 May 2019
Thank you for taking the time to write us a feedback Ran. We hope to see you again soon!

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Marian on 15 May 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in May 2019
Response from Marian on 15 May 2019
Thank you for your feedback. We hope to see you again soon!

8/10 Good

Alex, Iloilo

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great location. Good value for the price. Love to stay on a short quick overnight without free time. Otherwise, there are hotels with amenities like gym and pool.
Stayed 1 night in Apr 2019
Response from Marian on 24 Apr 2019
Thank you for the review Sir Alex! We're so happy your stay at our hotel went so smoothly. We wish you safe travels and look forward to seeing you again soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Apr 2019
Response from Marian on 22 Apr 2019
Thank you for your feedback! We hope to see you again soon!

4/10 Poor

michael

Disliked: Room comfort
no hot water no frig
Stayed 1 night in Apr 2019
Response from Marian on 15 Apr 2019
Hi Sir Michael. We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Rest assured that we're doing our very best to do what needs to be improved.

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019
Response from Marian on 15 Apr 2019
Thank you for your review. We're looking forward of seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massage on the premises, restaurant and laundry. Quiet and modern rooms.
Stayed 1 night in Feb 2019
Response from Marian on 14 Mar 2019
Thank you for taking the time out to share your experience with us. We wish you safe travels and look forward to seeing you again soon!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff overly officious. Was woken during the night due to loud patrons. Lack of smoking areas.
Stayed 2 nights in Feb 2019
Response from Marian on 14 Mar 2019
We're sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Our hotel strictly prohibits smoking though we have a designated smoking area near our mall parking. Rest assured that we continue to do our best to give you great customer service. We value our guest's opinions and we would like to thank you for bringing this to our attention.

6/10 Okay

Verified traveller

Stayed 5 nights in Jan 2019
Response from Marian on 14 Mar 2019
Thank you for your feedback and hope to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Marian on 14 Mar 2019
Thank you for your feedback and hope to seeing you again!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Enough For Me
The room is rather small, but clean and modern. Everything seemed to work OK. The Robinson's Mall is only about a 3 minute walk. Far enough away from the road to be quiet.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service.
Stayed 1 night in Dec 2018

4/10 Poor

Jean

Disliked: Cleanliness, staff & service
Stayed 5 nights in Dec 2018

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service
Not good .
The internet is not good in rooms even thow the box is right out side of your room, with door open its not to bad. Can not eat inside rooms. After mall closes at night no place to go unless you know the area or walk a mile at night to TomToms coffee house. Not good area.
Stayed 2 nights in Dec 2018

10/10 Excellent

JAYNEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

liza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean and spacious. CR is clean Air condition cool temp is ok Location is convenient with mall access Very near other sites Price is budget friendly
Stayed 3 nights in Dec 2018
Response from Go Hotels Bacolod on 19 Dec 2018
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all areas for shopping and dining. But the WiFi does not connect to iCloud and can search on internet to find resorts to go on vacation. WiFi poor in that Aspect
Stayed 3 nights in Nov 2018
Response from Go Hotels Bacolod on 19 Dec 2018
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Grace, Philippines

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2018
Response from Go Hotels Bacolod on 19 Dec 2018
Thank you for staying with us.

8/10 Good

Kimberly

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient
It was generally okay. The check in was too slow.
Stayed 2 nights in Nov 2018
Response from Go Hotels Bacolod on 19 Dec 2018
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Daisy Belle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Go Hotels Bacolod on 19 Dec 2018
Thank you for staying with us.