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Reviews of Avenue Suites Hotel

3.5 out of 5
Avenue Suites Hotel
12th and Lacson Street, Bacolod

Reviews

7.4

Good

Rating 10 - Excellent. 81 out of 278 reviews" "
Rating 8 - Good. 91 out of 278 reviews" "
Rating 6 - Okay. 53 out of 278 reviews" "
Rating 4 - Poor. 29 out of 278 reviews" "
Rating 2 - Terrible. 24 out of 278 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Vicky

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was green when we first arrived. The room was dark, and the linen had holes. I requested a change of bedding, and the response was that they change it every three days. So, If I only stayed for two days. You, the new guest, might use my used sheets. Lol. My family visited me at the hotel, and finally, the pool was fixed after several days. We went for a swim and requested towels to dry up. Btw PHP250 pesos per person and PHP50 pesos for towels with no visible lifeguard on standby. Delivering a towel took them 1.5 hours, and they argued over PHP50. He didn't even apologize nor give proper reasons why he took so long to provide us with towels. I do not recommend anyone staying at the hotel at all.
Stayed 3 nights in May 2024

10/10 Excellent

Josefiel

Business traveller
Liked: Cleanliness, amenities
Good
Stayed 1 night in May 2024

2/10 Terrible

bryan

Travelled with family and small children
I didn’t like that house keeping never cleaned the room every day until late in the I would request it. I’ve stayed in many hotels all over the world and cleaning the rooms every is usually a norm. Also the tv had an abundance of channels, none of them were working. Either from no signal or no subscription. There was no mini refrigerator in the room… that is definitely a first for me. And finally… I only ate in the restaurant for breakfast, but they frequently failed to serve my eggs as ordered. I do believe though that they were trying to get it right, I just don’t like runny eggs and I guess maybe they think runny eggs are normal.
Stayed 8 nights in Apr 2024

8/10 Good

Raymond, Seattle

Travelled with partner
Overall, a nice, comfortable.. however, they seemed to have a charge for even small requests, like an extra pillow…
Stayed 17 nights in Mar 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent shower with Rainflow head, staff were super helpful, bed was clean, wifi worked perfectly, quiet, peaceful, no kareoke sounds anywhere, no sirens, no smog, peaceful rest after a long journey
Stayed 1 night in Apr 2024

6/10 Okay

Jorina

Liked: Cleanliness, staff & service, property conditions & facilities
Accessible
Stayed 2 nights in Mar 2024

10/10 Excellent

Benjamin Antonio, Puyallup

Liked: Cleanliness, amenities, property conditions & facilities
Strategic location, Great customer service, Wonderful housekeeping and admitting staff...
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael, scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice property for the cost, it is better than the last time we stayed there. Parking is limited and it's on the main road so lots of traffic. They has a spa on the 5th floor which is very nice and on premise dining.
Stayed 2 nights in Feb 2024

10/10 Excellent

Adora

Very nice area
Stayed 2 nights in Feb 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a 1st with last minute booking on my part, the hotel was amazing and staff was very professional and friendly. I would highly recommend for anyone looking to book a hotel, plus was within range of everything by taxi or even walking. A last minute booking for 2 nights stay only cost $84 U.S dollars had a pool gym bar and even a coffee dinning area. I will be there next year it was that good a hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ephraim

Stayed 1 night in Jan 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Mildred

Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2024

8/10 Good

JOEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall outstanding. Excellent wifi even out by the pool which was the designated smoking area. Service was impeccable. Lots of great local restaurants nearby and street food. The Provincial Capitol is close as well as Ayala mall. Our only complaint is that my wife brought a glass down from the room to the pool and, when we checked out, they tried to charge us for it. My wife complained and they went on a search. After about 15 minutes, I got tired of the taxi waiting for us so we paid the 250 pesos and got on our way. But overall, outstanding.

6/10 Okay

Rowel

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 3 nights in Jan 2024

6/10 Okay

Johnny

Travelled with partner
It's near a ATM
Stayed 3 nights in Dec 2023

4/10 Poor

Ana

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room is spacious and clean but they don't provide amenities.They only have shower gel and towels, no sleeper as well. The property is along the road and you can hear the busy sound of vehicles running around the whole night.
Stayed 1 night in Dec 2023

6/10 Okay

Leif

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fine hotel but bad service
This hotel have fine rooms but really bad service. My problem with the service is that personal is blindly following process dnd can't think by themself. Can I get extra bacon, I have to ask my manager. You have forgot to put towls in the room, we have to go and check before hznding it out etc... Room is nice and everything seemed to work. Pool is good but may not be free, we had to pay for our kid using the pool. Only one elevator so you will be waiting a bit. Bredkfast is not buffet but quality is ok.
Stayed 1 night in Dec 2023

6/10 Okay

Olaf

Liked: Cleanliness, staff & service
Zimmer gut eingerichtet das Bad hat kein 4 sterne nivo, Kein kaltes Wasser, nur am Flur Wasserspender. Pool loock and feel good
Stayed 2 nights in Nov 2023

10/10 Excellent

Rowel

Liked: Cleanliness, amenities, property conditions & facilities
Everything is ok except the towels that way too old already. They need to replace to a new white one.
Stayed 3 nights in Oct 2023

4/10 Poor

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's clean, friendly staff but too noisy and no fridge in our room so make sure to check if you have a fridge in your room if you stay longer.
Stayed 8 nights in Oct 2023

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The stay in Avenue suite has been very good. Staff are great and friendly. Easy to get around by foot from snacks to meals.
Stayed 9 nights in Sep 2023

8/10 Good

Alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible for transportation when needed. What I loved most they have Sauna in their spa at the 5th floor if not mistaken. And a good lap pool at the ground floor section.
Stayed 4 nights in Oct 2023

4/10 Poor

Terry

Liked: Staff & service
Disliked: Property conditions & facilities
Bed was fragile . Lots of movement. Shower head broken. Advertised sound proof room. Was not. Light switches broken .
Stayed 1 night in Sep 2023

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Christopher

Stayed 2 nights in Sep 2023

4/10 Poor

Randall

Travelled with partner
Disliked: Staff & service, amenities
Stayed 2 nights in Sep 2023

4/10 Poor

Rhodelia

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel staff very courteous and helpful but overall hotel experience was bad…very poor internet connection, gym is chargeable, extra pillow/ ice/ extra blanket all chargeable, no hot water in shower. Not recommending this hotel to friends and family! R.C (IL, USA)
Stayed 1 night in Aug 2023

6/10 Okay

Eric

Business traveller
Stayed 1 night in Aug 2023

4/10 Poor

StarHorizonTV

Disliked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Virgilio

Stayed 11 nights in Jul 2023

10/10 Excellent

Scott

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very large, very high ceilings. Nice shower and bed. There is a desk, but the desk chair is not very professional. Overall we were very pleased with the check in and accomidations.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

maximino

8/10 Good

Bemar

Stayed 2 nights in Apr 2023

6/10 Okay

Clarisse

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pro - proximity to restaurants, cafes, salons, spas, and shopping malls. - quiet and you can't hear outside the walls. -Bed and pillows were comfortable. Cons - Old, under maintained hotel. Old towels, no longer white. 50php daily fee per towel if you request more towels than what is provided in the room. - Electric kettle not working. - Water dispenser in the hallway doesn't dispense hot water. - toilet dispenser broke. -AC works but the room isn't cool enough. -No microwave in the room. -Bathroom appears to be clean. -Bathroom lights flicker. Ok hotel if you are on a budget, but I won't be staying here again in the future, I'd rather splurge on the 5star hotels near by.
Stayed 8 nights in Mar 2023

6/10 Okay

MARY JANE

Business traveller
Disliked: Staff & service
Stayed 4 nights in Mar 2023

10/10 Excellent

Terrence

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

christopher

Stayed 3 nights in Feb 2023

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and cleanliness
Stayed 1 night in Feb 2023

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful
Stayed 1 night in Feb 2023

4/10 Poor

andrew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms were clean but everything in the room was so minimalistic and basic
Stayed 1 night in Feb 2023

4/10 Poor

Kevin

Travelled with partner
Disliked: Amenities
On arrival we changed our room to a 2bed. We were told that it would cost an extra1200php per night but we were offered a deal 1000php per night.This did not include breakfast. A neighbouring property where we stayed last year offered a similar price but with buffet breakfast included. The windows in the room were dirty. Extras in the room were a kettle and 2 cups with saucers. No water was provided, no fridge in the room. Extra towels etcetera could be had only at an additional fee.
Stayed 9 nights in Jan 2023

6/10 Okay

Vincent

Stayed 1 night in Oct 2022

10/10 Excellent

Edita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the area, it's very near to my favorite shopping area and the place is safe and quiet. Thank you so much Avenue Suites.
Stayed 2 nights in Oct 2022

6/10 Okay

Vincent

Stayed 1 night in Oct 2022

10/10 Excellent

Francisco, Fremont

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was noisy, little amenities, slow hot water shower for bathroom use, slow bathroom water drain
Stayed 2 nights in Sep 2022