Backa Hotels, Gothenburg

"Rooms were very clean and the staff were very friendly."

"Great location perfect"

"Top hotel"

"Trams, Trams, TRAMS!!!!!!!! 0550 they start trundling by on hexagonal wheels it seems. Good god they are LOUD. triple glazing needed, you can almost FEEL them trundle path. 4 lines. 4...... Breakfast was great, staff lovely, hotel maybe a little tired but more than acceptable. But TRAMS!!!!!!!"

"Hotel is in a great location restaurants, theme park and shopping centre close by. One the bus route from the airport so easy to get to. Room was a good size and was clean but did not feel very fresh. Terrible drainage issues in shower which resulted in a room change. New room was fresher but unfortunately the drainage issue was not resolved. Anytime someone used their bathroom our bathroom would smell. We resorted to covering the drain when not in use to reduce the smell. Breakfast selection was lovely, lots of choice for everyone and things were replenished quickly. Staff were very nice throughout our staff but we would not return or recommend. Our final days of our trip were noisy and chaotic due to the hotel being overrun with children on a soccer camp. There was nowhere to escape in the communal areas, the lifts were constantly blocked due and the breakfast hall was super busy. I personally felt that it would have been better if one of the breakfast rooms was assigned to the soccer camp and normal residents could use the second room. I reached out to the hotel after our stay but had no response and had to go through hotels.com to resolve my complaint. If you are seeking a hotel with a spa facility then I would recommend Jaczy which has a fun vibe whilst maintaining a level of relaxing. "

"They claim to be a 5 star hotel but not even remotely close to a 5 star . ( except prices maybe) It resembles the vibe of Soho House just open to the public. The spa access is by time slots! 😳 the room has no phone ( an emergency??) no toiletries or amenities or even a leaflet in the room.... and the list could go on. Definitely not recommended."

"Good Food,"

"Good breakfast, clean rooms, great location, just a little noise in the evenings Great place to base yourself from 👍"

"on arrival i check in with Ann, amazing service and very friendly, that feeling carried on for the rest of my stay "