View from property
Check availability

Reviews of Sleep Inn & Suites Austin North I-35

2.5 out of 5
Sleep Inn & Suites Austin North I-35
14004 Owen Tech Blvd., Austin, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 302 out of 547 reviews" "
Rating 8 - Good. 172 out of 547 reviews" "
Rating 6 - Okay. 50 out of 547 reviews" "
Rating 4 - Poor. 9 out of 547 reviews" "
Rating 2 - Terrible. 14 out of 547 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Liked: Amenities
Access was challenging as the frontage road has huge volumes of traffic
Stayed 1 night in Apr 2024
Response from Sam P. on 23 Apr 2024
Thank You Jennifer. Hopefully the traffic issue will be solved shortly and we'll see you soon again.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Room was super nice! Only issue was the hallway and elevator smelled like smoke. The room was clean and smelled nice, and staff was quick and nice. A bit pricey all things considered.
Stayed 1 night in Apr 2024
Response from Sam P. on 23 Apr 2024
Thank You Cecilia. Hope to see you soon again.

8/10 Good

Rene, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and clean. If there is a shortcoming is that you don't get room service unless you ask for it. Other than that, the breakfast was nice and staff friendly.
Stayed 2 nights in Apr 2024
Response from Sam P. on 12 Apr 2024
Thank You Rene!

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Apr 2024
Response from Sam P. on 5 Apr 2024
Thank You Phillip! Hope to see you soon again.

10/10 Excellent

Lue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Sam P. on 2 Apr 2024
Thank You Lue! Hope to see you soon again.

10/10 Excellent

Lj

Travelled with family
Liked: Amenities, property conditions & facilities
Rooms were clean. Was able to pay for an early check in which was great. The front desk woman was really nice. Thanks Sam! Breakfast was good and fresh. Cool waffle machine. Stay here.
Stayed 1 night in Mar 2024
Response from Sam P. on 9 Mar 2024
Thank you so much for your kind words LJ. It was our pleasure having you. We hope you come back and see us next time in Austin. Enjoy rest of your trip.

6/10 Okay

Itzel

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Some details need to be updated, toilet paper holder, the walls touching the shower, the towels being dirty
Stayed 2 nights in Mar 2024
Response from Sam P. on 5 Mar 2024
Dear Itzel,We apologize for your less than stellar of a stay. We will make sure to discuss your concern with the housekeeping. Have an amazing day ahead.

8/10 Good

Erica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. The only problem was the bathroom was a bit dirty. Need some scrubbing done around the shower and the sink drain.
Stayed 2 nights in Mar 2024
Response from Sam P. on 4 Mar 2024
Dear Erica,We apologize and will make sure to have housekeeping loop into so they can be aware. Hope you have a great day!

2/10 Terrible

Debbi

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to cancel my reservation to no avail.
Stayed 4 nights in Feb 2024
Response from Sam P. on 4 Mar 2024
Dear Debbie, We apologize that you weren't able to cancel your booking in timely manner. The cancellation deadlines and policies are in place for several reasons and when you book your room on a third party platform, we have less of a wiggle room. Again, we apologize however, would've appreciated an actual review on your stay. Wish you well.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even the heated pool area is very clean and nice!
Stayed 1 night in Dec 2023
Response from Sam P. on 6 Feb 2024
Thank You so much Amy. Please visit us soon again.

10/10 Excellent

Juan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sam P. on 6 Feb 2024
Thank You so much Juan. We hope to see you soon again!

6/10 Okay

William

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sam P. on 6 Feb 2024
Thank you William.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very quiet which surprised me with how many people stayed there. The pool and gym area are nice and the breakfast was good. You can never go wrong with waffles, but it also had eggs, sausage, toast options and yogurt.
Stayed 1 night in Dec 2023
Response from Sam P. on 5 Dec 2023
Thank You so much for your kind words Robin! We try our best and seeing our efforts appreciated always puts smiles on our faces. We hope to see you soon again. Wish you great holidays ahead.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Nov 2023
Response from Sam P. on 24 Nov 2023
Thank You Charles! Hope you have a great Thanksgiving!

4/10 Poor

Chelsea

Disliked: Staff & service, property conditions & facilities
Not worth $100 a night
Shower head was broken; had to hold it to shower. Only hand towels to dry off with. Staff was friendly. Breakfast was decent. Overall, not a bad hotel but I wouldn’t pay that price again.
Stayed 1 night in Nov 2023
Response from Sam P. on 22 Nov 2023
Thank You Chelsea!

8/10 Good

Maria, Wapanucka

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient to I35
Stayed 1 night in Nov 2023
Response from Sam P. on 18 Nov 2023
Thank You Maria!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not sure how they have the reviews they have.
The hotel itself seemed clean enough and all fixtures and stuff in the room seemed to work. The pillows were awful and sheets fair. The worst however was the “breakfast “. Honestly it was deplorable. Only a very few extremely poor quality food choices available when they actually had them. Most of the time there was literally nothing to eat. No fruit (bananas or apples or oranges). No oatmeal or any healthy ish cereal only Fruit Loops. But no milk. I could go on and on but it was plain disgusting!!!!
Stayed 2 nights in Nov 2023
Response from Sam P. on 6 Nov 2023
Dear Guest, I'm sorry you've had the experience you've had. But it doesn't sound like our hotel. We offer a full hot breakfast that does include a fruit and milk, though you are right, we don't have an oatmeal. Unless you came for breakfast after it had ended. Regardless, we do apologize for your experience. And we do appreciate that you were happy with cleanliness of our rooms.

6/10 Okay

Terrence

Disliked: Property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Sam P. on 7 Nov 2023
Thank you Terrence!

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Softest sheets ever. Had an amazing sleep
Stayed 1 night in Oct 2023
Response from Sam P. on 26 Oct 2023
Thank You Kirk. We are glad you had an amazing sleep. We hope to see you soon again.

6/10 Okay

Nakul Bharadwaj

Disliked: Amenities
It was a decent stay. There is no pantry and none of the vending machine work, so had to get water also outside and nothing is close by, u gotta drive. Also it was noisy, I donno what was happening but every night there would be lot of banging noise, someone would be running around shouting, I had to wake multiple times night in fear as what’s going on..
Stayed 5 nights in Oct 2023
Response from Sam P. on 24 Oct 2023
Dear Nakul,We apologize for less than stellar of a stay you had. Had you said something about the noise, we could've done something about it. We like to keep things very quite and would hardly have issues with noise. So I am surprise that you experience noise on top floor for five nights in a row when hallway and outside cameras doesn't show anything. Please do let the desk clerks know next time so they can investigate and you wouldn't have to worry. Thank you and we hope to see you again.

8/10 Good

Cassie

Travelled with partner
Liked: Cleanliness, staff & service
Small parking, homeless approaching guest.
Stayed 2 nights in Oct 2023
Response from Sam P. on 22 Oct 2023
Thank you Cassie. Though we hardly see any homeless in the area, we apologize that one approached you. Please next time do inform the staff of any facilities so that they can deal with the matter accordingly.

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sam P. on 29 Sept 2023
Thank You Chloe! We hope to see you soon again!

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and quiet stay
This is an older hotel, but the linens were clean and fresh and the microwave and fridge were clean and working. The people at the front desk were very nice and helpful! Breakfast was basic, but good, scrambled eggs, sausage, a variety of breads for toast or bagels, bananas, yogurt, cereal, and the coffee was fresh and hot. The indoor pool was clean and the water was cool. The lady at the desk brought us pool towels before we even asked, she seen us heading for the pool. Our room was on the back side and on top floor so it was pretty quiet. The biggest down side was the air wasn't on in our room when we arrived so it was very hot the first few hours, luckily we needed to get dinner so we cranked it down and the room was much cooler when we got back, and perfect by bedtime. The hallways were hot, but it was over 100 outside. All in all this was a good stay, nothing fancy, but we felt welcomed and safe and enjoyed ourselves.
Stayed 2 nights in Sep 2023
Response from Sam P. on 28 Sept 2023
Thank You so much for your review Charles. We hope to see you again when you are in Austin area. Wish you the best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The guy who checked us in was so friendly. We had a chat about our countries. He was very welcoming as well.
Stayed 2 nights in Sep 2023
Response from Shan P. on 19 Sept 2023
Thank You Guest. We are so happy to know that you enjoyed your stay. We hope to see you soon again.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 days and had no problem, room was clean and breakfast was good!
Stayed 3 nights in Sep 2023
Response from Sam P. on 6 Sept 2023
Thank you so much Guest! We loved having you and hope to see soon again.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sam P. on 6 Sept 2023
Thank You Peter, hope to see you soon again!

8/10 Good

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Same O
It was an average hotel run well!!
Stayed 2 nights in Aug 2023
Response from Sam P. on 3 Sept 2023
Thank You Guest!

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Sam P. on 6 Sept 2023
Thank You Michael, hope to see you soon again!

10/10 Excellent

Reggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sam P. on 22 Aug 2023
Thank You Reggie for a great review. Wish you have a great day ahead.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and quiet
Stayed 2 nights in Aug 2023
Response from Sam P. on 22 Aug 2023
Thank You Melissa. It was our pleasure having you. Wish you a great day ahead.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel after a horrible experience with another hotel up the road. The girl who checked us in was very friendly and helpful. Hotel was quiet. The only thing I was disappointed with was that there wasn't a full length mirror in the room, just the regular one in the bathroom.
Stayed 1 night in Aug 2023
Response from Sam P. on 15 Aug 2023
Thank You Frank!

6/10 Okay

Patrick

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff was great. Hotel is rundown, dirty rooms, hallways, stairwells and elevator. Bathroom door was water damaged and toilet stopped flushing properly on my last day.
Stayed 3 nights in Aug 2023
Response from Sam P. on 8 Aug 2023
Dear Patrick,We apologize for the less than stellar of a stay you had. I will make sure to run the issues you faced with the room with the maintenance to ensure everything is taken care of. Again, I apologize & hope you'll give us another chance to better serve you in future.

8/10 Good

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Sam P. on 8 Aug 2023
Thank You Shelby!

10/10 Excellent

Agustin

Stayed 1 night in Aug 2023
Response from Sam P. on 28 Aug 2023
Thank You So Much for your kind words Agustin. We loved having you and hope to see you soon again.

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 3 nights in Jun 2023
Response from Sam P. on 7 Jul 2023
Thank you!

10/10 Excellent

sarai

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet although I wish they would throw the trash out daily instead of every 2 days but other than that a great place to stay
Stayed 3 nights in Jun 2023
Response from Sam P. on 28 Jun 2023
Thank You So Much Sarai!

6/10 Okay

Venessa

Travelled with family
Liked: Staff & service, room comfort
The rooms needs some love.
The staff were very friendly and attentive. But the bedroom needed some care and to be updated. The carpet was dirty and We even found a big cockroach in the bathroom, It was alive.
Stayed 2 nights in Jun 2023
Response from Sam P. on 18 Jun 2023
We're sorry you were unhappy. We'll be looking into the matter and would work diligently to take care of the issue. Thank you for letting us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Sam P. on 18 Jun 2023
Thank you so much Guest. Wish you a great day ahead.

6/10 Okay

Shawntrell

Travelled with family
Liked: Cleanliness, staff & service
It was convenient in location to things to do , only negative hotel room bathroom could have been cleaner
Stayed 2 nights in Jun 2023
Response from Sam P. on 14 Jun 2023
Thank You Shawntrell!

10/10 Excellent

Betty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay for what we needed. The highway noise was loud even though it was off the road a bit. It felt safe and everyone was friendly and helpful.
Stayed 1 night in May 2023
Response from Sam P. on 3 Jun 2023
Thank You Betty. We regret the highway noise bothering you & I do agree, it is off the road! I hope you don't let that deter you from coming back. Wish you a great day !

6/10 Okay

Victor

Travelled with family
Disliked: Cleanliness
So-so but kind of smelly
The overall experience was so-so. It's basically a bare-bones budget hotel. The breakfast was ok and the place looks clean from afar, but our room smelled musty/mildewy, the chair had stains and the carpet made my white socks brown after taking a few steps. This hotel is passable if you just need a cheap bed to crash for a night, but I recommend spending a little more for a much nicer experience elsewhere.
Stayed 1 night in May 2023
Response from Sam P. on 2 Jun 2023
Thank you for your review Victor. We hope you let the next hotel know of any issues you face there while you are there so they can better serve your needs. Wish you all the best!

10/10 Excellent

Rikeisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay. They just really need to clean the carpets in the rooms, the room smells. Otherwise, the beds are super comfortable and the people are extremely friendly! We will be back!
Stayed 3 nights in Apr 2023
Response from Sam P. on 29 Apr 2023
Thank you so much Rikeisha. I will make sure to let the housekeeping know of the carpet for washing in that room.

10/10 Excellent

Vivian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You Will Sleep Like a Baby!
By far the comfiest hotel bed I have ever slept in and I sleep in them every other week. From the sweet gal at check in (Sam, you rock) to the cleanliness, the soft, but supportive, bed, and the delish breakfast with literally everything you could ask for, eggs, sausage, waffles, nanners, this place was OUTSTANDING! I slept like a baby; their advertising is right on point!
Stayed 1 night in Apr 2023
Response from Sam P. on 29 Apr 2023
Thank You So Much, Vivian. We loved having you & we are so thrilled to know that you immensely enjoyed both your room's comfort & our hot breakfast. I personally am looking forward to seeing you again soon. Wish you a great rest of the day ahead.

8/10 Good

Darrell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Effortless check-in and courteous staff.
Stayed 1 night in Apr 2023
Response from Front Desk on 6 Apr 2023
Thank You Darrell!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, and comfortable. Road noise from 35 was a little bothersome at times.
Stayed 1 night in Mar 2023
Response from Sam P. on 28 Mar 2023
Thank You William!

6/10 Okay

Ithzel Maqueda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything was fine but the breakfast time was disappointing. Most places I stayed at close their breakfast at 10am but here they close at 9:30am. I should have checked the time they closed breakfast so I understand it was my mistake for not checking but we were tired from the day before and we did not wake in time so I would like to suggest moving the breakfast time up to 10am. Also, just check you account for any extra charges before you leave the hotel. I had one for 100 dollars but I think it was just as a deposit because I checked my account three days later and that charge was no longer there. Other than that it was a good place to stay for the night.
Stayed 1 night in Mar 2023
Response from Sam P. on 21 Mar 2023
Thank you so much for your review Ithzel. While we understand the breakfast timing was an inconvenience to you, we offer it for three hours per franchise rules. For us, it starts at 6:30 AM to accommodate many customers who are early risers & have to leave early for work. As most of our customers are corporate-based, the time works best for them. You are right about the 100 though. It is a deposit that we require upon checking in for security & damages & it gets returned back to your card upon check out if all checks out. Hope this helps. Wish you a great rest of the day ahead.

6/10 Okay

Margarito

Liked: Staff & service
Disliked: Property conditions & facilities
Ok
Stayed 2 nights in Mar 2023
Response from Sam P. on 20 Mar 2023
Thank You Margarito!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Sam P. on 20 Mar 2023
Thank you so much Sylvia!

8/10 Good

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good!
Beds are super comfortable! Front desk is great as well. The breakfast could use some work. It is not restocked after about 8:50 each morning so even though the end time is 9:30 you need to plan accordingly.
Stayed 3 nights in Mar 2023
Response from Sam P. on 17 Mar 2023
Thank You Angel. I'll make sure to have a word with the breakfast attendant about her mishap. Wish you the best!

8/10 Good

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasnt crowded during our stay. The staff was friendly. We felt comfortable staying at this hotel.
Stayed 2 nights in Mar 2023
Response from Sam P. on 14 Mar 2023
Thank you Gretchen! We hope to see you soon again.