Exterior
Check availability

Reviews of Hampton Inn & Suites Austin - Lakeway

2.5 out of 5
Hampton Inn & Suites Austin - Lakeway
2013 Ranch Road 620 South, Lakeway, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 413 out of 658 reviews" "
Rating 8 - Good. 169 out of 658 reviews" "
Rating 6 - Okay. 37 out of 658 reviews" "
Rating 4 - Poor. 19 out of 658 reviews" "
Rating 2 - Terrible. 20 out of 658 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frances

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for a weekend trip.
Stayed 3 nights in Mar 2024

8/10 Good

Elaine

Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here several times when my a/c is out at my apartment. It is comfortable and close to home, however, I do always bring my own sheets & pillow because they use sheets that are polyester or microfiber, which will make you sweat at night.
Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location
Stayed 2 nights in Apr 2024

6/10 Okay

RB

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before and it was phenomenal. This time not so much. The jacuzzi tub was fabulous! However, the bed was so uncomfortable that my husband and I couldn’t sleep at all and the pillows had zero support. We actually went to a nearby retail store our second day to get an egg crate pad for the bed and new pillows in order to get some rest. If the bed weren’t enough of an issue, the microwave wouldn’t work as it turned off after a minute and was down for five. We also had a family above us that allowed their child to literally run up and down the room from 8 at night until almost midnight and started again at six in the morning until we left at 10 that morning. I have never been more disappointed. If we stay here again we might consider a different room. The reason for the at least three stars was our check-in person, Roxy was wonderful and gave us some great customer service!
Stayed 2 nights in Mar 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quite, breakfast was good, good location, and staff was nice
Stayed 2 nights in Mar 2024

8/10 Good

Angelina, Fort Worth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much hotel for the price. I’ve stayed in far better hotels for $250/night. Beds could definitely be more comfortable. Sheets & towels were low quality. Breakfast was unimpressive. Staff was friendly & helpful. The two ladies that checked us in were great. Even the housekeepers that I passed in the halls were friendly. By nature, I speak to almost everyone so that was a great asset to this hotel. Don’t change that. Your team makes all the difference
Stayed 2 nights in Mar 2024

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024

6/10 Okay

ken

Travelled with group
Bed was awful. Very good equipment in gym so thanks. Breakfast was weak.
Stayed 2 nights in Feb 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to where we were going
Stayed 1 night in Feb 2024

2/10 Terrible

Bruce

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible stay
Found bugs on our bed. Had to downgrade to a much less comparable room because they did not have another room like ours. Instaed of 2 queen beds, we had to move into a king with pullout bed.
Stayed 1 night in Feb 2024
Response from Lucas Ferreira on 18 Feb 2024
Hello,Please rest assured that we take such matters extremely seriously, and immediate action has been taken to rectify the situation and prevent any recurrence. We have thoroughly inspected and treated the affected room to ensure it meets our high standards of cleanliness and comfort.We understand that moving to a different room with a different configuration was not the experience you anticipated, and we regret any disappointment or inconvenience this may have caused. Your comfort and satisfaction are our top priorities, and we are committed to doing everything within our power to make amends for the shortfall in your expectations.

8/10 Good

Brandy

Business traveller
Stayed 1 night in Feb 2024

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms was very clean and quiet
Stayed 3 nights in Feb 2024

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fine. Staff friendly, room was good.
Stayed 3 nights in Jan 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great
Stayed 1 night in Jan 2024

10/10 Excellent

Dennis, Meadows Place

Stayed 1 night in Jan 2024

10/10 Excellent

Aylene

8/10 Good

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2024

2/10 Terrible

Susan

Disliked: Staff & service, property conditions & facilities
BEWARE! MAINTENANCE ISSUES
No hot water, at all. I would have been ok if they had been honest, and told us there was a maintenance issue, and they were working on it. They just kept telling us to try again in 10 min, that it would be on, or move us to another room. That didn't make sense? If you don't have hot water in one room, how do you get it in another room? Horrible customer service by Management!!!
Stayed 1 night in Jan 2024

6/10 Okay

Roger Francis, Taylorsville

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
PLUSES: We enjoyed the view of grassland and woods out our room window. Housekeeping did a nice job and the breakfast area was well maintained and fresh. MINUSES: No hot water. I went to the front desk to get it fixed or get moved to a different room. They said they could move us, but the maintenance guy standing there said to just let the water run for TEN MINUTES!! That seemed ridiculous, but we did it and we did eventually get hot water. What a waste though! How far away are the water heaters from the rooms?!?! A 2" wide strip of bathroom floor tile was missing in front of the shower and the seams at the shower front looked rusty and corroded. The window heater/ac only put out cold air, no matter what temperature we set it at. The weather was warm our first day but it got much colder over the Christmas weekend!
Stayed 5 nights in Dec 2023

10/10 Excellent

Martin G.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 day stay was great.
The staff was friendly. Check in was quick. Daily room cleaning was terrific. Breakfast was delicious and varied enough wash day not to be boring.
Stayed 7 nights in Dec 2023

4/10 Poor

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
No hot water. Noisy refrigerator.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place
Stayed 3 nights in Dec 2023

2/10 Terrible

Dionne

Travelled with group
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Thank you for taking the time to provide feedback, we appreciate both the positive and negative reviews. Guest feedback is one of our key resources to improving guest satisfaction. You can be assured that this will be posted on the employee bulletin board for all to see. We want everyone on our team to be aware of negative issues experienced by our guests. This way we can all work on improving.

10/10 Excellent

Hyun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton inn
Very clean, friendly staff, nice variety of breakfast items, checkout at 12 is a big plus. Most places are at 11
Stayed 1 night in Dec 2023

8/10 Good

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Shirley

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is nice but worn. The room was clean, but the mattress wasn’t exactly comfortable I do not recommend staying here.
Stayed 4 nights in Nov 2023

4/10 Poor

Cathy

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Disliked: Staff & service
Mostly average but there's trash outside that has blown from a WhataBurger in front of it. We had to deal with a very unresonable front desk person, but the manager was nice.
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ruth

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

AUDREY, Sioux Falls

Liked: Cleanliness, staff & service, property conditions & facilities
When I first arrived, there was plenty of great parking, but when I went somewhere and came back it was full. Please add some more well lit areas to park
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Stayed 4 nights in Sep 2023

10/10 Excellent

Casandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The staff were amazing and the hotel was great!
Stayed 2 nights in Sep 2023

10/10 Excellent

MAURO

Stayed 2 nights in Sep 2023

10/10 Excellent

Deena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area with everything you need close by.
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Hard to find.
Stayed 1 night in Sep 2023

10/10 Excellent

memorio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice quiet nice people i definitely come back. ;;:::
Stayed 1 night in Sep 2023

10/10 Excellent

Cesar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always has great parking and super friendly people.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
The location to get there is kind of difficult to map. The front desk staff was very friendly and the room came with plenty of towels and was super clean too. Would like at least one more light because it was very dark and the bathrooms could be updated m
Stayed 2 nights in Sep 2023

10/10 Excellent

Joycelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Alicia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Stayed 4 nights in Aug 2023

10/10 Excellent

Rita

Stayed 1 night in Aug 2023

8/10 Good

Taffy, Moyock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have some breakfast everyday
Stayed 4 nights in Aug 2023

10/10 Excellent

Judith

Liked: Amenities
Good location and good service. I enjoyed a good breakfast.
Stayed 1 night in Aug 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenenient
We were there for a short business trip. Clean and convenient. Melissa, who seemed like a 1 person crew was awesome.
Stayed 3 nights in Jul 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay!
Clean, comfortable, and friendly service!
Stayed 2 nights in Jul 2023