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Reviews of Homewood Suites by Hilton Augusta

3 out of 5
Homewood Suites by Hilton Augusta
1049 Stevens Creek Rd, Augusta, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 146 out of 278 reviews" "
Rating 8 - Good. 78 out of 278 reviews" "
Rating 6 - Okay. 27 out of 278 reviews" "
Rating 4 - Poor. 12 out of 278 reviews" "
Rating 2 - Terrible. 15 out of 278 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ilene

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM/Sales on 15 Mar 2024
Thank you so much for staying with us! We hope you enjoyed your stay!

10/10 Excellent

Quiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Zach Bybee on 1 May 2024
Thank you for staying with us!

10/10 Excellent

kimberly, Benton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Homewood Suites
Stayed 3 nights in Jan 2024

10/10 Excellent

Sherrie

Stayed 1 night in Jan 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

denise

Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Julia G on 22 Dec 2023
Hi Anna- Thanks so much for leaving us a review! We are so glad to hear you enjoyed your stay with us. We hope you have a happy holiday season! Should you find yourself back in the Augusta area any time soon, we would love to have you back.

10/10 Excellent

Tanesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Clean room!
Clean room. Breakfast was good some days. They need a wider variety of food! Staff friendly and courteous. I have stayed at this hotel every time I visit family! I’ll be back.
Stayed 4 nights in Nov 2023
Response from Julia G on 22 Dec 2023
Hi Tanesha- Thanks so much for leaving us a review! We are so glad to hear you enjoyed your stay with us. We hope you have a happy holiday season! Should you find yourself back in the Augusta area any time soon, we would love to have you back.

8/10 Good

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Lynda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Julia G on 22 Dec 2023
Hi Lynda- Thanks so much for leaving us a review! We are so glad to hear you enjoyed your stay with us. We hope you have a happy holiday season! Should you find yourself back in the Augusta area any time soon, we would love to have you back.

8/10 Good

Karyn A., Ferndale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience overall and would recommend the hotel to others.
Stayed 2 nights in Nov 2023
Response from Julia G on 22 Dec 2023
Hi Karyn A,Thanks so much for leaving us a review! We are so glad to hear you enjoyed your stay with us. We hope you have a happy holiday season! Should you find yourself back in the Augusta area any time soon, we would love to have you back.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old and Tired
This hotel is old. The bathtub was gross and had stains on the handle, there were scratches on the shower walls! Carpet buckled. Dog hotels are fine, but should be restricted to a certain floor.
Stained shower handle. Not sure if that’s mold in there.
Scratches and yucky tub!
Stayed 2 nights in Oct 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Zach Bybee on 9 Oct 2023
Thank you so much for staying with us! We hope you come back soon!

10/10 Excellent

Thomas M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an amazing place, so much space with the extra living room and kitchen, just perfect.
Stayed 1 night in Sep 2023
Response from Zach Bybee on 28 Sept 2023
Thank you so much for staying with us! We hope you come back soon!

8/10 Good

DONALD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay. very clean
Stayed 2 nights in Sep 2023
Response from Julia on 11 Sept 2023
Donald! Thank you so much for choosing the Homewood Suites Augusta for your recent stay! We are so glad to hear you enjoyed your trip. We look forward to welcoming you back on your next visit to Augusta GA.

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Zach on 23 Aug 2023
Thank you for staying with us! We hope you come back soon!

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Zach Bybee on 17 Jul 2023
Thank you! We hope you come back soon!

6/10 Okay

Craig

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Zach Bybee on 17 Jul 2023
Thank you! We hope you come back soon!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Zach Bybee on 17 Jul 2023
Thank you! We hope you come back soon!

6/10 Okay

Harry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdoor pool was closed for repairs. And night cleaning staff left dishes and trash in thr hallways. Other than that it was fantastic.
Stayed 6 nights in Apr 2023
Response from zach on 1 May 2023
Thank you for staying with us! We hope you come back soon!

6/10 Okay

ALAN

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Zach on 17 Apr 2023
Thank you for staying with us!

8/10 Good

Lisa

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and location were grear.
Stayed 3 nights in Mar 2023
Response from Zach on 17 Apr 2023
Thank you for staying with us !

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from zach on 20 Feb 2023
Thank you so much for staying with us! We hope you come back soon!

10/10 Excellent

Shakara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Response from Julia G on 16 Jan 2023
Shakara, Thanks so much for choosing the Homewood Suites Augusta for your recent trip. We are so happy to hear you enjoyed your stay! It was our absolute pleasure to have you and we look forward to welcoming you back on your next trip to Augusta!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
A dog pound. When getting off the elevator and tracking to our room, we were inundated by incessant dog barking echoing throughout the hallway. We were horrified as we got closer and closer to our room to find out it was louder and louder and coming from the room next door to us. Went on for 30 minutes, so we left the hotel and went somewhere else. Had to give up our 2 bedroom suite we booked in advance. Poor business decisions being made at Hiltons - letting $150 rooms run off $250 rooms. All to be dog inclusive now? I am done with Hiltons.
Stayed 2 nights in Dec 2022
Response from Julia G on 16 Jan 2023
Hello, Thank you for choosing the Homewood Suites Augusta for your recent trip to the area. We are certainly saddened to hear you did not enjoy your stay. Please know that feedback like yours is invaluable to us and we use it to better our hotel for the next guest. Safe travels!

2/10 Terrible

Shelricka

10/10 Excellent

Tonette

Stayed 1 night in Sep 2022

4/10 Poor

heidi

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No pool! Security was abig issue. Very dirty
Stayed 2 nights in Aug 2022
Response from Becky on 25 Aug 2022
I do kindly apologize for the unsatisfactory stay, we are working diligently to correct these issues .

10/10 Excellent

Clarita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice , clean , roomy , nice location, quiet.
Stayed 1 night in Jul 2022

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and off the main street
Very nice although older motel. Off the main street so it was quite. Room was very clean and the suite was extremely large and comfortable.
Stayed 2 nights in Jul 2022

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't think of anything "unique" but it was a pleasant stay and the hot breakfast is always good. The location is convenient to shopping and restaurants.
Stayed 1 night in Jun 2022

8/10 Good

Yenchi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its clean and comfortable
Stayed 1 night in May 2022

6/10 Okay

TIMOTHY

Travelled with family
Liked: Cleanliness
The property was well kept and looked nice. The Lobby are was very inviting.
Stayed 1 night in May 2022

10/10 Excellent

tenika

Travelled with family, Travelled with group
Liked: Property conditions & facilities, room comfort
Great stay for my money
Hotel was cleaning and comfortable. Room waa excellent. The front desk staff was amazing the whole weekend! I will definitely stay again. Only thing was pool wasbt ready, but didnt ruin the trip.
Stayed 2 nights in Apr 2022

10/10 Excellent

Craige

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

CHRIS

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Just ok
Room wasn’t clean. Food was in the refrigerator, kitchen flooring needed repair, sofa badly stained, very dusty.
Stayed 1 night in Apr 2022

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent. Not completely clean, under sofa bed was not cleaned. Not a big deal though. We were supposed to have a king bed but it was not available so we received 2 full size beds. Again, not a big deal but it was not what I booked. Overall great experience. :-)
Stayed 4 nights in Mar 2022
Response from Operations Manager on 3 Apr 2022
Thank you so much for your highly valued feedback! We hope to be able to serve you again in the near future!

10/10 Excellent

Tara, Arvada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. Restaurants nearby. Very helpful staff
Stayed 1 night in Feb 2022
Response from Operations Manager on 23 Feb 2022
Thank you so much for your highly valued feedback! We look forward to serving you again in the near future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Operations Manager on 18 Feb 2022
Thank you so much for your highly valued feedback! We look forward to serving you again in the near future!

6/10 Okay

MILLICENT

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bed was uncomfortable and old. The dining room chair were mix match and the living room chair was dirty.
Stayed 7 nights in Jan 2022
Response from Operations Manager on 15 Feb 2022
Thank you so much for your highly valued feedback. We hope to be able to serve you again in the near future.

10/10 Excellent

Deborah, Fleming Island

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean and quiet, everything we needed.
Stayed 5 nights in Jan 2022
Response from Operations Manager on 4 Feb 2022
Thank you so much for your highly valued feedback! We hope to be able to serve you again in the near future!

10/10 Excellent

Willard

Stayed 3 nights in Jan 2022

10/10 Excellent

Barry

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022
Response from Operations Manager on 28 Jan 2022
Thank you so much for your highly valued feedback! We look forward to serving you again in the near future.

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022
Response from Operations Manager on 20 Jan 2022
Thank you so much for your valued feedback! We hope to be able to serve you again in the near future!

10/10 Excellent

Shaunteka

Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2022
Response from Operations Manager on 18 Jan 2022
Thank you for your valued feedback! We hope to serve you again in the near future!

10/10 Excellent

Cristen

Stayed 1 night in Jan 2022
Response from Operations Manager on 18 Jan 2022
We greatly appreciate your valued feedback! We hope to be able to serve you again in the near future!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, room comfort
Nice friendly atmosphere. Rooms nice and clean. Staff very friendly and helpful.
Stayed 1 night in Jan 2022
Response from Operations Manager on 18 Jan 2022
Thank you so much for your valued feedback! We hope to be able to serve you again in the near future!

8/10 Good

LaShonda

Travelled with family
Liked: Amenities, property conditions & facilities
Suites only hotel.. Very Spacious.. Wonderful for those who want to stay in!!!
Stayed 1 night in Jan 2022
Response from Operations Manager on 18 Jan 2022
Thank you so much for your valued feedback! We hope to be able to serve you again in the near future!