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Reviews of Hilton Garden Inn Augusta

3 out of 5
Hilton Garden Inn Augusta
1065 Stevens Creek Road, Augusta, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 175 out of 345 reviews" "
Rating 8 - Good. 111 out of 345 reviews" "
Rating 6 - Okay. 32 out of 345 reviews" "
Rating 4 - Poor. 19 out of 345 reviews" "
Rating 2 - Terrible. 8 out of 345 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at the property - clean, well kept, super friendly staff. Check in was at 3, but we arrived earlier and the front desk associate (can’t remember her name) worked with housekeeping to get a room turned over and allowed us to get checked in around 1. We will be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from R Harrington- GM on 22 Mar 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Darcy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Maintenance helped me find a dental mouth piece I had thrown in the trash outside the hotel at 10pm. He went over and above this duties..so grateful! Room and pool were aweso.e!
Stayed 2 nights in Jan 2024

8/10 Good

Margaret

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 1 night in Nov 2023
Response from Joshua Simmons- Front Office Manager on 7 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Phillip, Kings Mountain

Disliked: Staff & service, property conditions & facilities
No hot water to take a shower in the early morning. (4:30AM) Went down stairs to find something for breakfast and found the lobby abandoned....waited 10 minutes at the front desk to buy some snack items and no one came to the desk. I finally put everything back and was going back to my room and then saw the front desk clerk watching TV on a tablet off to the side table. She never once asked if she could help me or to get up.
Stayed 1 night in Oct 2023

8/10 Good

Rodney

Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived at midnight for check-in due to travel and doors were locked at main entrance. Front desk clerk had to buzz us in because we didn't have a key card. At other 4 and 5 star hotels' main entrance is ALWAYS OPEN. Key cards should be used at areas where hotel roomguests use. Elevators, rooms, rear entrances, etc.
Stayed 1 night in Sep 2023
Response from Joshua Simmons- Front Office Manager on 7 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Theresa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 2 nights in Sep 2023

8/10 Good

Lynn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very surprised to be charged a pet fee when I didn't see it anywhere making my reservation.
Stayed 1 night in Aug 2023

8/10 Good

Jasmine

Stayed 1 night in Jul 2023

10/10 Excellent

Vernisha

Stayed 1 night in Jun 2023

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was close to town and in a reasonably good area.
Stayed 2 nights in May 2023

4/10 Poor

Travis

Disliked: Staff & service
.
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator was broken and seemed like no one was really concerned about it. Our room was on the end by the stairs, which was convenient ro getting to our room, but then we had to hear the stairwell door slam closed all night and morning with everyone using it.
Stayed 1 night in Jan 2023
Response from Destiny K on 8 Feb 2023
We apologize for this inconvenience you had at our hotel. We hope we can better accommodate you next time!

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property with very friendly staff
Stayed 1 night in Jan 2023
Response from Destiny K on 8 Feb 2023
We are glad we were able to accommodate you, and hope to see you again soon!

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My company chose Hilton Garden Augusta GA as the location for our 2022 Holiday Party. Venue was excellent as was the service and food. My wife and I stayed over night and the room (suite) was very nice.
Stayed 1 night in Dec 2022
Response from Destiny K on 6 Jan 2023
We are so glad we were able to accommodate you, and we hope to see you again soon!

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Amanda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, they were accomdating and the staff was very friendly
Stayed 1 night in Nov 2022

10/10 Excellent

Gretchen Y

Stayed 2 nights in Nov 2022

10/10 Excellent

Darlena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed myself the view was lovely at night
Stayed 1 night in Feb 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean the people that work there are nice as can be. Highly recommended this property
Stayed 1 night in Sep 2022
Response from Destiny Kicklighter on 19 Sept 2022
We are glad we were able to accommodate you properly and hope to see you again!

6/10 Okay

Shareena

Travelled with family
Liked: Property conditions & facilities, room comfort
Rude Hotel Clerk
The check in hotel clerk did not confirm my payment type. She ran a credit card that was no longer in use without confirming with me first. She was also very dismissive when I asked her a simple question on how do I pay for my breakfast.
Stayed 2 nights in Sep 2022

8/10 Good

Traci

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Sep 2022
Response from Destiny Kicklighter on 19 Sept 2022
We are glad we were able to accommodate you properly and hope to see you again!

6/10 Okay

Ralph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
there was no room service unless you asked for it 24 hours ahead of time. How is someone to ask for room service 24 hours ahead of time when they don’t check in until late that day. Since there is no room service there is no coffee or any other things that room service normally provides. The sheets are too small for the bed and therefore will slide up into the bed. The air conditioning did not work correctly either. We put it on 74° and it would freeze you out of the room.
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worn out Hilton
Worn out Hilton Garden Inn. Very dated. Wallpaper peeling from the walls, Lots of obvious signs of wear. Staff was nice. But definitely not worth the price whatsoever. I’m actually shocked they are able to charge those prices! Definitely won’t stay there next trip.
Stayed 2 nights in Jul 2022

8/10 Good

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The spacious sectional lobby area
Stayed 1 night in Jul 2022

10/10 Excellent

Ken, Simpsonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Property was exceptionally clean.
Stayed 1 night in Jun 2022

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like that the bar 🍸 doesn't open until 5pm
Stayed 1 night in Jun 2022

10/10 Excellent

Allison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is friendly and hotel is nice.
Stayed 1 night in Jun 2022

2/10 Terrible

Martha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Strong odor upon entering the hotel. Odor was worse in my room. Extremely poor lighting in the room, dark and depressing! Sheets appeared and felt dirty. I decided to change hotels. Only positive review is I did receive a refund. MC
Stayed 1 night in May 2022

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was at 3, arrived 3:15 room wasn’t ready. 4:30 still haven’t been notified about , went back to check after about 10 minutes standing at the front desk with associate on the phone, computer and walkie-talkie trying to find out what’s going on, I was finally told my room was ready but appeared to be occupied. After waiting for someone to physically check, the room I booked and paid for has been occupied by another guest. I was told I would be refunded the difference which still has not happened
Stayed 1 night in May 2022
Response from Destiny K on 20 May 2022
Hi Rebecca, I would like to sincerely apologize for this terrible inconvenience. The amount has been refunded and can take 7-10 business days to reflect. I do hope you will decide to come back, and dinner will be on us! Thank you, Destiny Kicklighter Front Office Manager

8/10 Good

Ashley

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Destiny K on 20 May 2022
Thank you for sharing your experience with us! We hope to have you stay with us again!

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower tub was very slippery. I almost fell. The cover sheets on the bed were too small and came off. The staff was the strength of this hotel. Great people.
Stayed 2 nights in May 2022
Response from Destiny K on 20 May 2022
We're sorry that we did not meet your expectations with our rooms and amenities. We strive to keep our guests accommodated. We hope to provide you with better service next time.

4/10 Poor

Leonard, Leesburg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I booked this 2 weeks prior and upon arrival 1 hour after check in time, was told my room was not ready. But while I stood there waiting for an available room, people walked in and asked if there was any rooms available and they were immediately booked into a room with the same amenities as what I had reserved. Got the manager and still had to wait. Not going to use this hotel again.
Stayed 5 nights in May 2022
Response from Destiny K on 20 May 2022
Were sorry we did not give you the service you deserved. We strive to accommodate out guests as best as we can.

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved outside seating.
Stayed 2 nights in May 2022
Response from Destiny K on 20 May 2022
We are so glad you enjoyed your stay! We hope to see you again!

10/10 Excellent

Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value
Stayed 1 night in Apr 2022
Response from Destiny K on 20 May 2022
We are so glad that you enjoyed your stay and hope to have you again.

10/10 Excellent

Verlon, Warner Robins

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like stay here when I'm in Augusta.
Stayed 1 night in Apr 2022
Response from Destiny K on 20 May 2022
We are so glad that you enjoy our hotel. We hope to see you again soon.

2/10 Terrible

Meaghan

Liked: Cleanliness, amenities, property conditions & facilities
the staff was not nice whatsoever. rude. was no help when they’re was an issue with the reservation.
Stayed 1 night in Apr 2022
Response from Destiny K on 20 May 2022
Were sorry you had a bad experience with our hotel. I do hope you will decide to come back so we can accommodate you properly.

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Destiny K on 20 May 2022
We're so glad you enjoyed your stay at our hotel!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The room was very hot when we arrived and the unit in the room didnt seem to be working very well. The hit water in the room didnt work and after it was fixed, it was either scalding hot or ice cold.
Stayed 1 night in Mar 2022

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful, but i had a hard time checking in i got there at 3 the room wasnt ready. The actual room was out of service so they had to find me one
Stayed 1 night in Mar 2022

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Feb 2022

8/10 Good

Jamecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The front desk staff were very friendly. The room was spacious and updated ang the bed and pillows were wonderful.
Stayed 1 night in Feb 2022

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay
Stayed 1 night in Feb 2022

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and convenient location.
Stayed 2 nights in Jan 2022