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Reviews of Courtland Grand Hotel, Trademark Collection by Wyndham

4 out of 5
Courtland Grand Hotel, Trademark Collection by Wyndham
165 Courtland Street NE, Atlanta, GA

Reviews

7.2

Good

Rating 10 - Excellent. 1194 out of 3050 reviews" "
Rating 8 - Good. 642 out of 3050 reviews" "
Rating 6 - Okay. 445 out of 3050 reviews" "
Rating 4 - Poor. 332 out of 3050 reviews" "
Rating 2 - Terrible. 437 out of 3050 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Earl

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
So, trying to stay as neutral as possible: 1. I needed laundry done by the hotel. Their form said in by 9am, back after 6pm. I had my shirts to them by 8:45am, and they were not back that night. When I asked the next morning, their excuse was "they got the laundry in late." Well, *I* didn't get the laundry in late. They also had no idea when it was coming back. My shirts still weren't returned by 9:30 am the next morning when I had to leave for my conference. Thankfully I had one dress shirt that passed the sniff test. It's annoying enough that they completely blew their timeline, but they also couldn't answer when it would be back. 2 - the alarm clock in my room was broken. The top knob you use to turn the alarm on/off was broken off and missing. I didn't bother complaining because you can glance at it and see that it's broken, so if they cared, it would have been fixed. 3 - The shower didn't drain, and the body wash was empty after day 1. I'm a sub 5 minute shower person, particularly when getting up in a time zone 3 hours earlier than mine, so I was taking fast showers. The water was still over my feet by the end of my shower. I think I will not be returning. If the location works for you, the hotel bit was fine, but for $200 a night all in, I'd like laundry done on the timeline they agree to; if it is going be late, clear communication; a maintained alarm clock; and a maintained shower.
Stayed 3 nights in May 2024

2/10 Terrible

Marissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in May 2024

2/10 Terrible

Robert

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service
Stayed 1 night in Apr 2024

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service
Stayed 2 nights in Apr 2024

4/10 Poor

Estela, Spring

Disliked: Cleanliness, property conditions & facilities
Old and noisy
Stayed 4 nights in May 2024

8/10 Good

Ray

Liked: Cleanliness, staff & service
The carpet smells really bad , dont notice till u lay down in bed and it burns my eyes . Please get new pad and carpet. Thanks
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on 22 May 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 Okay

Chantell

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
N/A
Stayed 3 nights in May 2024

2/10 Terrible

Virginia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am still waiting on the deposit back. The hotel was very unhelpful that do have the information and said it should come back it’s been 14 days… When I arrived pillows were on the couch. Still, there was no bags in the trash bag area. The towels had red red stains on them. It was only a short stay so I figured why not worst hotel experience ever.
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on 22 May 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 Okay

Laurent

Travelled with partner
Liked: Staff & service, amenities
Average stay. Our Bathroom was small. Electrical outlets were minimal. Restaurant Decor outdate. Average food. Drinks were decent.
Stayed 3 nights in May 2024
Response from Michelle on 20 May 2024
Hello Laurent, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not a ten out of ten. We would like to have the opportunity to prove to you that we could make your next stay better.

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on 22 May 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 Okay

Ashley

Liked: Cleanliness
Stayed 4 nights in May 2024
Response from Darryl Filmore Jr. on 22 May 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

8/10 Good

Alexis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was closed on Mondays.
Stayed 1 night in May 2024
Response from Michelle on 20 May 2024
Hello Alexis, thank you for staying at the Courtland Grand Hotel. We truly appreciate you and we hope you come back and visit us again!!

6/10 Okay

Patrick

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated facility, I’m sure it was nice 10-20 years ago. They try and get you with a $45 valet car service but there is $18 parking garage across the street, DO NOT VALET. Breakfast is the typical nasty hotel buffet.
Stayed 2 nights in May 2024
Response from Michelle on 20 May 2024
Hello Patrick, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

8/10 Good

Mayra

Liked: Staff & service
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on 22 May 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great sized and clean. The pool area makes one forget that they are in a city. So many attractions within walking distance.
Stayed 2 nights in May 2024
Response from Michelle on 20 May 2024
Hello Sarah, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Stephania

Liked: Cleanliness, staff & service
It was nice and clean just a little outdated.
Stayed 1 night in May 2024
Response from Michelle on 20 May 2024
Hello Stephania, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on 22 May 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

6/10 Okay

Jeffrey

Liked: Cleanliness
Although check in says 3:00, we were informed it is actually 4:00. Someone needs to clarify that. I truly don’t know if my original room ever became ready, because after an hour and half of waiting it still was not. My first encounter with a girl at the front desk did not go well. She wasn’t friendly and very rude.However another attendant was very kind and went out of her way to “find” me a room that was available since my original reservation was not ready. I will say, I did find the manager and he was kind and tried to make it right upon my suggestion. Overall, the place is completely unorganized on their checkin. If you need your room promptly, I suggest staying somewhere else.
Stayed 1 night in May 2024
Response from Michelle on 20 May 2024
Hello Jeffrey and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4/10 Poor

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Michelle on 20 May 2024
Hello Nick, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

4/10 Poor

Pattrick

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Michelle on 20 May 2024
Hello Patrick, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

10/10 Excellent

Tanesha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 3 nights in May 2024
Response from Michelle on 20 May 2024
Hello Sarah, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

2/10 Terrible

Hong

Stayed 1 night in May 2024
Response from Michelle on 16 May 2024
Hello Hong, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

4/10 Poor

James, Angel Fire

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Aging property with limited facilities
Stayed 1 night in May 2024
Response from Michelle on 14 May 2024
Hello James, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Terrible

Louisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was honestly just grimy. Brown spots on my towel. Black spots on my bedding. No hand soap, face wash, or body wash when I checked in. When I asked about soap (had to ask twice and couldn’t reach the desk by phone), they gave me two bar soaps to wash the hands and bodies of three prople. Asked for more soap and was told they were out. How are you out of soap as a hotel??? The sliding bathroom door also had a lock that didn’t work so make sure you’re comfy with whoever you’re staying with. Also tried to order a brownie from the restaurant (fandangle’s I believe it’s called) and had to wait at the bar for over an hour for my takeout order because apparently the kitchen didn’t want to make my order. On top of that valet is $45!!!
Stayed 2 nights in May 2024
Response from Michelle on 10 May 2024
Hello Louisa, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Terrible

Keysha Yelitza

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a horrible experience, hiding fees that they later charge you. My room was dirty and staff not helpful 0 stars if I could...
Stayed 1 night in Mar 2024
Response from Michelle on 10 May 2024
Hello Keysha, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

8/10 Good

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Michelle on 14 May 2024
Hello Anna, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

2/10 Terrible

Krissi

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff specifically Albert, was rude and unprofessional and shouldn’t be in customer service. Teenagers were running up and down the halls between 2am and 7am
Stayed 3 nights in May 2024
Response from Michelle on 10 May 2024
Hello Krissi, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Terrible

HONG

Business traveller
Disliked: Cleanliness, staff & service, amenities
This is a facility that looks like poorly managed. For replacing an iron that was out of order took 2 full days. During my 5 night stay, no room services at all. Calling the front desk was hardly pick up. The phone system still uses the name of the hotel that this new owner bought from…
Stayed 4 nights in May 2024
Response from Michelle on 10 May 2024
Hello Hong, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Terrible

Micka

Travelled with family
We arrived at 9pm they didn’t have a room Then advised they could accommodate 1 bed maybe after waiting in line for 30 mins
Stayed 2 nights in Nov 2023
Response from Michelle on 14 May 2024
Hello Micka, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4/10 Poor

Donna

Travelled with family and small children, Travelled with group
Liked: Staff & service
I was overcharged for the stay. I called texted, called and went to the front desk for extra towels and other things. I never received the items. I paid $1000 for two days. I expected more.
Stayed 2 nights in May 2024
Response from Michelle on 10 May 2024
Hello Donna, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Terrible

Amy, Kansas city

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Michelle on 10 May 2024
Hello Amy,, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

8/10 Good

Heather Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to everything we wanted to see and do. The rooms were clean but need to be updated. Our bathtub drained very slowly for some reason. Expedia should also make customers who reserve this hotel aware of the additional $25/day resort fee.
Stayed 4 nights in May 2024
Response from Michelle on 7 May 2024
Hello Heather, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel and we have worked hard to correct the problems that you experienced during your stay. We hope that you will come back and visit us again!!

2/10 Terrible

Richard

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property was probably great 20 years ago. The pictures make it look nice but it is currently in a state of disrepair. Hot tub has been covered over with a stage and the front desk employees were telling guest that there was still a usable hot tub in the hotel. Furthermore, we ended up changing rooms 3 times due to it being dirty, mold issues and lastly natural gas smell. We ended up checking out a day early because we we’ve had enough. I would highly recommend staying at a different property closer to Olympic park.
Stayed 3 nights in May 2024
Response from Michelle on 7 May 2024
Hello Richard, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4/10 Poor

Mary

Travelled with partner
Only offer valet parking and was not made aware of this until the day the before trip ($45 a night). I feel like the hotel overall was decent but they nickel and dime you for everything including internet. Also charge you a $100 deposit when you arrive and unsure when I’ll receive that back.
Response from Michelle on 7 May 2024
Hello Mary, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for the Shaky Knees festival. Very close and walkable not only to the festival, but prime spots downtown. Hotel was quiet, staff friendly, and a great price especially given all of the activities going on that particular weekend.
Stayed 4 nights in May 2024
Response from Michelle on 7 May 2024
Hello Michael, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

2/10 Terrible

Andrea

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bolt to the room door was,broken, and their was no valet parking. The AC in the room was set to 45F and it still was about 98F in the room. They only gave you a one time $10 for food, no matter how long and how many were in your room. The refrigerator was left open so it never cooled. The main restaurant that they advertised so highly was closed. Even though the internet and signs said it was open. There was no tray for your bathroom dish soap. So after washing your hands the soap had to be set on the counter. Yuck!
Stayed 2 nights in May 2024
Response from Michelle on 7 May 2024
Hello Andrea, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

6/10 Okay

Justin

Travelled with group
Disliked: Cleanliness, staff & service
The hotel was ok, but our room was not properly cleaned (we found personal items belonging to previous guests in our room). Our room was also overly-humid, and our bathroom was missing a body wash pump (it looked like it had been ripped from the wall). We reported this to the front desk but it was never addressed. Some stains on the carpet and furniture gave the room a dirty feel, and there were dirty sheets in the hallway outside of our room. Also, one (of two) of the elevators was broken.
Stayed 3 nights in May 2024
Response from Michelle on 7 May 2024
Hello Justin, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

6/10 Okay

Vicki

Travelled with family
The rooms were not cleaned daily
Stayed 4 nights in May 2024
Response from Michelle on 7 May 2024
Hello Vicki, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

6/10 Okay

Kenneth

I was checked into a room which already had an occupant!!!! Need I say more? The staff at the reception was stiff, and it looked like they were doing me a favor by checking me in- and did nothing to compensate me for the mental stress and trauma of checking me into a room occupied by an inebriated man! No apologies, no follow through - zilch. Horror place! Never will I step my foot in here again or recommend anyone I know
Stayed 3 nights in Mar 2024
Response from Michelle on 6 May 2024
Hello Kenneth, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Terrible

Jessica

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My stay at this hotel was a nightmare from start to finish. The $45 valet parking fee seemed like a rip-off, especially considering the horror that followed. Overnight, cars, were broken into, with windows smashed and belongings stolen. The lack of security and safety measures is appalling. Upon entering my first room, I was greeted by a horrifying sight—there was actual feces dripping down the bed, wet carpets, and a distinct smell of mildew that permeated the entire room. The AC unit was non-functional, making the already uncomfortable room unbearable. Thankfully, I was moved to another room, but the relief was short-lived. The replacement room had its own set of issues—the AC barely worked, the carpets were still damp, and the noise from the pool area kept me up all night. It felt like there was no escape from the chaos. To top it off, the experience at the hotel restaurant was equally disappointing. The service was excruciatingly slow, and when the food finally arrived, it was subpar at best. Overall, this was by far the worst hotel experience I've ever had. I would strongly advise against staying here unless you enjoy living in a state of perpetual discomfort and disappointment.
Stayed 2 nights in May 2024
Response from Michelle on 6 May 2024
Hello Jessica, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

10/10 Excellent

Edward

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
I love the property but i have one little problem we rented 5 rooms and none of the closet doors closed properly
Stayed 5 nights in Apr 2024
Response from Michelle on 6 May 2024
Hello Edward, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel only for a day but it was a great stay. Loved the pool area, very clean, esthetically pleasingly and spacious. Would definitely recommend.
Response from Michelle on 6 May 2024
Hello Latoya, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

2/10 Terrible

Alison

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great and very accommodating. The hotel is in need of a huge make over. The amenities are old, carpet filthy and stained. I checked out early and requested refund.
Stayed 3 nights in May 2024

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michelle on 6 May 2024
Hello Rachel, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Michelle on 6 May 2024
Hello Margaret, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

6/10 Okay

Juanita

Stayed 1 night in May 2024

10/10 Excellent

Jurmain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was great; clean and the staff was friendly and helpful!
Stayed 1 night in May 2024
Response from Darryl on 2 May 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

10/10 Excellent

Fahtima

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean the staff was nice, and it was a very short walk to GSU campus
Stayed 1 night in May 2024
Response from Michelle on 6 May 2024
Hello Fahtima, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Marc

Liked: Cleanliness, amenities, property conditions & facilities
The hotel and rooms are nice. Room service availability and/or access to dining needs improvement for a hotel that size
Stayed 3 nights in Apr 2024
Response from Darryl on 2 May 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

6/10 Okay

Taylor

Business traveller
Liked: Cleanliness, staff & service
pay to park in order to stay at this hotel. daily parking expenses added an extra $130 to my stay. There's a rather unpleasant, muggy scent as you head to the rooms especially in the elevators.
Stayed 3 nights in Apr 2024
Response from Michelle on 2 May 2024
Hello Taylor, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.