Indoor pool, a heated pool, pool loungers
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Reviews of Courtland Grand Hotel, Trademark Collection by Wyndham

4 out of 5
Courtland Grand Hotel, Trademark Collection by Wyndham
165 Courtland Street NE, Atlanta, GA

Reviews

7.4

Good

Rating 10 - Excellent. 1187 out of 3030 reviews" "
Rating 8 - Good. 642 out of 3030 reviews" "
Rating 6 - Okay. 441 out of 3030 reviews" "
Rating 4 - Poor. 325 out of 3030 reviews" "
Rating 2 - Terrible. 435 out of 3030 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Louisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was honestly just grimy. Brown spots on my towel. Black spots on my bedding. No hand soap, face wash, or body wash when I checked in. When I asked about soap (had to ask twice and couldn’t reach the desk by phone), they gave me two bar soaps to wash the hands and bodies of three prople. Asked for more soap and was told they were out. How are you out of soap as a hotel??? The sliding bathroom door also had a lock that didn’t work so make sure you’re comfy with whoever you’re staying with. Also tried to order a brownie from the restaurant (fandangle’s I believe it’s called) and had to wait at the bar for over an hour for my takeout order because apparently the kitchen didn’t want to make my order. On top of that valet is $45!!!
Stayed 2 nights in May 2024
Response from Michelle on 10 May 2024
Hello Louisa, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Terrible

Keysha Yelitza

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a horrible experience, hiding fees that they later charge you. My room was dirty and staff not helpful 0 stars if I could...
Stayed 1 night in Mar 2024
Response from Michelle on 10 May 2024
Hello Keysha, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Terrible

Krissi

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff specifically Albert, was rude and unprofessional and shouldn’t be in customer service. Teenagers were running up and down the halls between 2am and 7am
Stayed 3 nights in May 2024
Response from Michelle on 10 May 2024
Hello Krissi, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Terrible

HONG

Business traveller
Disliked: Cleanliness, staff & service, amenities
This is a facility that looks like poorly managed. For replacing an iron that was out of order took 2 full days. During my 5 night stay, no room services at all. Calling the front desk was hardly pick up. The phone system still uses the name of the hotel that this new owner bought from…
Stayed 4 nights in May 2024
Response from Michelle on 10 May 2024
Hello Hong, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Terrible

Micka

Travelled with family
We arrived at 9pm they didn’t have a room Then advised they could accommodate 1 bed maybe after waiting in line for 30 mins
Stayed 2 nights in Nov 2023

4/10 Poor

Donna

Travelled with family and small children, Travelled with group
Liked: Staff & service
I was overcharged for the stay. I called texted, called and went to the front desk for extra towels and other things. I never received the items. I paid $1000 for two days. I expected more.
Stayed 2 nights in May 2024
Response from Michelle on 10 May 2024
Hello Donna, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Terrible

Amy, Kansas city

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Michelle on 10 May 2024
Hello Amy,, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

8/10 Good

Heather Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to everything we wanted to see and do. The rooms were clean but need to be updated. Our bathtub drained very slowly for some reason. Expedia should also make customers who reserve this hotel aware of the additional $25/day resort fee.
Stayed 4 nights in May 2024
Response from Michelle on 7 May 2024
Hello Heather, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel and we have worked hard to correct the problems that you experienced during your stay. We hope that you will come back and visit us again!!

2/10 Terrible

Richard

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property was probably great 20 years ago. The pictures make it look nice but it is currently in a state of disrepair. Hot tub has been covered over with a stage and the front desk employees were telling guest that there was still a usable hot tub in the hotel. Furthermore, we ended up changing rooms 3 times due to it being dirty, mold issues and lastly natural gas smell. We ended up checking out a day early because we we’ve had enough. I would highly recommend staying at a different property closer to Olympic park.
Stayed 3 nights in May 2024
Response from Michelle on 7 May 2024
Hello Richard, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4/10 Poor

Mary

Travelled with partner
Only offer valet parking and was not made aware of this until the day the before trip ($45 a night). I feel like the hotel overall was decent but they nickel and dime you for everything including internet. Also charge you a $100 deposit when you arrive and unsure when I’ll receive that back.
Response from Michelle on 7 May 2024
Hello Mary, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for the Shaky Knees festival. Very close and walkable not only to the festival, but prime spots downtown. Hotel was quiet, staff friendly, and a great price especially given all of the activities going on that particular weekend.
Stayed 4 nights in May 2024
Response from Michelle on 7 May 2024
Hello Michael, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

2/10 Terrible

Andrea

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bolt to the room door was,broken, and their was no valet parking. The AC in the room was set to 45F and it still was about 98F in the room. They only gave you a one time $10 for food, no matter how long and how many were in your room. The refrigerator was left open so it never cooled. The main restaurant that they advertised so highly was closed. Even though the internet and signs said it was open. There was no tray for your bathroom dish soap. So after washing your hands the soap had to be set on the counter. Yuck!
Stayed 2 nights in May 2024
Response from Michelle on 7 May 2024
Hello Andrea, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

6/10 Okay

Justin

Travelled with group
Disliked: Cleanliness, staff & service
The hotel was ok, but our room was not properly cleaned (we found personal items belonging to previous guests in our room). Our room was also overly-humid, and our bathroom was missing a body wash pump (it looked like it had been ripped from the wall). We reported this to the front desk but it was never addressed. Some stains on the carpet and furniture gave the room a dirty feel, and there were dirty sheets in the hallway outside of our room. Also, one (of two) of the elevators was broken.
Stayed 3 nights in May 2024
Response from Michelle on 7 May 2024
Hello Justin, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

6/10 Okay

Vicki

Travelled with family
The rooms were not cleaned daily
Stayed 4 nights in May 2024
Response from Michelle on 7 May 2024
Hello Vicki, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

6/10 Okay

Kenneth

I was checked into a room which already had an occupant!!!! Need I say more? The staff at the reception was stiff, and it looked like they were doing me a favor by checking me in- and did nothing to compensate me for the mental stress and trauma of checking me into a room occupied by an inebriated man! No apologies, no follow through - zilch. Horror place! Never will I step my foot in here again or recommend anyone I know
Stayed 3 nights in Mar 2024
Response from Michelle on 6 May 2024
Hello Kenneth, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Terrible

Jessica

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My stay at this hotel was a nightmare from start to finish. The $45 valet parking fee seemed like a rip-off, especially considering the horror that followed. Overnight, cars, were broken into, with windows smashed and belongings stolen. The lack of security and safety measures is appalling. Upon entering my first room, I was greeted by a horrifying sight—there was actual feces dripping down the bed, wet carpets, and a distinct smell of mildew that permeated the entire room. The AC unit was non-functional, making the already uncomfortable room unbearable. Thankfully, I was moved to another room, but the relief was short-lived. The replacement room had its own set of issues—the AC barely worked, the carpets were still damp, and the noise from the pool area kept me up all night. It felt like there was no escape from the chaos. To top it off, the experience at the hotel restaurant was equally disappointing. The service was excruciatingly slow, and when the food finally arrived, it was subpar at best. Overall, this was by far the worst hotel experience I've ever had. I would strongly advise against staying here unless you enjoy living in a state of perpetual discomfort and disappointment.
Stayed 2 nights in May 2024
Response from Michelle on 6 May 2024
Hello Jessica, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

10/10 Excellent

Edward

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
I love the property but i have one little problem we rented 5 rooms and none of the closet doors closed properly
Stayed 5 nights in Apr 2024
Response from Michelle on 6 May 2024
Hello Edward, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel only for a day but it was a great stay. Loved the pool area, very clean, esthetically pleasingly and spacious. Would definitely recommend.
Response from Michelle on 6 May 2024
Hello Latoya, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

2/10 Terrible

Alison

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great and very accommodating. The hotel is in need of a huge make over. The amenities are old, carpet filthy and stained. I checked out early and requested refund.
Stayed 3 nights in May 2024

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michelle on 6 May 2024
Hello Rachel, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Michelle on 6 May 2024
Hello Margaret, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Jurmain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was great; clean and the staff was friendly and helpful!
Stayed 1 night in May 2024
Response from Darryl on 2 May 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

10/10 Excellent

Fahtima

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean the staff was nice, and it was a very short walk to GSU campus
Stayed 1 night in May 2024
Response from Michelle on 6 May 2024
Hello Fahtima, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Marc

Liked: Cleanliness, amenities, property conditions & facilities
The hotel and rooms are nice. Room service availability and/or access to dining needs improvement for a hotel that size
Stayed 3 nights in Apr 2024
Response from Darryl on 2 May 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

6/10 Okay

Taylor

Business traveller
Liked: Cleanliness, staff & service
pay to park in order to stay at this hotel. daily parking expenses added an extra $130 to my stay. There's a rather unpleasant, muggy scent as you head to the rooms especially in the elevators.
Stayed 3 nights in Apr 2024
Response from Michelle on 2 May 2024
Hello Taylor, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

8/10 Good

Monica L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Michelle on 2 May 2024
Hello Monica, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

4/10 Poor

Maze

Travelled with partner
Liked: Staff & service
Disliked: Amenities
When we booked the hotel we were excited for the pool and jacuzzi from the photos. However we booked the same week (unknowingly) that a Dance competition was taking place so the hotel was run with children ranging from 5-17 everywhere and practicing in the lobbies and hallways each night and day. Unfortunately as well the jacuzzi was down while we were there so that was upsetting as well. Atlanta has an issue with loud cars and tons of traffic and we could hear every bit of it each night.
Stayed 2 nights in Apr 2024
Response from Michelle on 1 May 2024
Hello Maze and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

8/10 Good

Neely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet dining and bar. Very good breakfast buffet and personal service. Loved the tropical scenery around pool area. Very inviting and relaxing.
Stayed 3 nights in Apr 2024
Response from Michelle on 1 May 2024
Hello Neely, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Makayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area had lots of bums on the street , bar across the street was had loud music. Charged me 27.23 a day for destination fee on top of 100 deposit just incase any damages . Which is out of control!!!!!! So your me to visit Atlanta CRAZY!!!!!!
Stayed 4 nights in Apr 2024
Response from Michelle on 1 May 2024
Hello Makayla, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

4/10 Poor

Johnnie, Remlap

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Darryl on 1 May 2024
Hello Johnnie and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4/10 Poor

Teron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unable to park my car in the garage due to all the cars in front of the hotel. The area was unsafe at night
Stayed 1 night in Apr 2024
Response from Michelle on 1 May 2024
Hello Teron and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

10/10 Excellent

Frantz, West Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on 1 May 2024
Hello Frantz, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Apr 2024
Response from Michelle on 1 May 2024
Hello Vikram, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Leviticus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience here. First night was in a room in the north tower overlooking the pool on the 3rd floor. Very clean and quiet. Second night was in the south tower on the street side on the 7th floor. Street noise was very loud all night on a Saturday night, not the hotels fault but something to be aware of.
Stayed 1 night in Apr 2024
Response from Michelle on 1 May 2024
Hello Leviticus, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on 1 May 2024
Hello Jessica, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Jesse

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Enjoyed the food in the restaurant, it very limited staff and the wait times to receive items much too long. The manager Daniel was apologetic. The bathroom too small. Hotel needs some renovation and updating.
Stayed 4 nights in Apr 2024
Response from Michelle on 1 May 2024
Hello Jesse, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

4/10 Poor

Cassandra

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Darryl on 1 May 2024
Hello Cassandra and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

6/10 Okay

Marlin

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Michelle on 1 May 2024
Hello Marlin, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

10/10 Excellent

Brie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was EXCELLENT for the price. Conveniently located, friendly and professional staff, very nice rooms and amenities. We had a great experience and would highly recommend. You really can't do better for that price point. The only area of improvement worth mentioning was that it did take quite a while to get in the facility and get our truck into vallet but once that was done, the entire experience was smooth sailing.
Stayed 2 nights in Apr 2024
Response from Michelle on 1 May 2024
Hello Brie, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Aurelius, Morecambe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I enjoyed my stay at this property and probably would stay here again, mostly due to its location.- however, two things I disliked; one, the carpet need changing. Full stop. And the more or better lighting is needed in the bathroom. When I drew the shower curtain, it blocked out the little light that was there. The second thing that irked me very much, is the solicitation by the “Travel Company”. Not sure if they are Courtland staff or an independent company, but after a long flight and checking into the hotel, I don’t need some random tour company offering me travel packages. I was so pissed off and annoyed. Like put the information out or have the hotel put the leaflet into the room and we can decide whether to read it or bin it. Other than that I enjoyed my stay. Got more towels when I asked for it. The pool was clean (I didn’t itch after my swim). The breakfast coupons. I would stay here again.
Stayed 3 nights in Apr 2024
Response from Michelle on 7 May 2024
Hello Aurelius, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

6/10 Okay

Dwayne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff that were there were great. However, valet parking was backed up to the point the street was congested with people waiting. They did the best they could but just very limited staff. Check in… well again, limited staff for lots of people trying to check in. In used e-check in but no one was staffing that particular desk. Many people seemed to be having check in issues and tied up the only staff working the desk. As for the room. It was nice. The heat/air fan is VERY loud. Keep in mind it’s downtown Atlanta. Very busy congested area.
Stayed 1 night in Apr 2024
Response from Michelle on 27 Apr 2024
Hello Dwayne, thank you for staying at the Courtland Grand Hotel. We truly appreciate the feedback given about our hotel and we are working hard to correct the problems. We hope that you will come back and visit us again!!

6/10 Okay

Rochelle

Travelled with group
Liked: Staff & service, property conditions & facilities
This hotel is alright. They need to do a better job at housekeeping. At most hotels, housekeeping comes by everyday that you are there. Housekeeping did not come in at all to get the trash, change out bed sheets, towels or anything. Some of the sheets or towels were stained which maybe they were clean but that’s still not always fun to see. When I checked in, they didn’t have any bags in the trash. There was only 1 water bottle even though they said there was supposed to be 2 for both guests. The soap they had was facial soap and you’re supposed to use that for your hands I guess. The elevators close extremely fast so you have to be ready to get on as soon as another guest gets off. Then, the key stopped working randomly after I’d been there for a day. I had to go and get a new one. Then my guest’s key also stopped working and she hadn’t even been there for a full day. Lastly, my allergies were very bad when I got to town. I could feel them get worse every time I got to the hotel. Like I would start sneezing and my nose would close up more. Clearly the air quality is bad. So yeah, this hotel could do better.
Stayed 2 nights in Apr 2024
Response from Michelle on 26 Apr 2024
Hell Rochelle, thank you for staying at the Courtland Grand Hotel. We truly appreciate the feedback given about our hotel and we are working hard to correct the problems. We hope that you will come back and visit us again!!

4/10 Poor

Caitlin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The location is what drew us to this hotel and unfortunately that was the only thing that was good about it. They advertise free parking when that is not the case, you are required to valet park at $45 a day. We requested a crib 2 weeks prior to arriving and were told none were available when we arrived. The room's shampoo and soap dispensers were empty and the bathroom didn't even have a bar of soap - we requested this many times during our stay and never received any. We were actually discussing this in the hallway and 4 other people we passed confirmed their rooms did not have any soap either - gross. They state they have sound proof rooms, but we were up all night to people banging, running, and yelling in the halls and even upstairs. Just disappointing quality for the price.
Stayed 2 nights in Apr 2024
Response from Michelle on 26 Apr 2024
Hello Caitlin, thank you for staying at the Courtland Grand Hotel. We truly appreciate the feedback given about our hotel and we are working hard to correct the problems. We hope that you will come back and visit us again!!

2/10 Terrible

Eric, Lake Saint Louis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dated and honestly gross. The tables were sticky and the carpets stained. It’s way overpriced for the quality of the hotel.
Stayed 3 nights in Apr 2024
Response from Michelle on 26 Apr 2024
Hello Eric, thank you for staying at the Courtland Grand Hotel. We truly appreciate the feedback given about our hotel and we are working hard to correct the problems. We hope that you will come back and visit us again!!

6/10 Okay

Yantalay

Travelled with partner
Disliked: Cleanliness
Did not like that there was carpet in the rooms, very unsanitary. Parking was not convenient.
Stayed 2 nights in Apr 2024
Response from Michelle on 26 Apr 2024
Hello Yantalay, thank you for staying at the Courtland Grand Hotel. We truly appreciate the feedback given about our hotel and we are working hard to correct the problems. We hope that you will come back and visit us again!!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michelle on 27 Apr 2024
Hello, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Medhat

Liked: Cleanliness, staff & service
The fridge in room is empty no bottles of water ther coffee machine doesn't have the part to do coffee
Stayed 1 night in Apr 2024
Response from Michelle on 27 Apr 2024
Hello Medhat, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

2/10 Terrible

Juan, Lawrenceville

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Michelle on 26 Apr 2024
Hello Juan, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

8/10 Good

Diene

Good
Stayed 2 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Diene, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

4/10 Poor

Paige

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Paige and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We have since then corrected the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.