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Reviews of Holiday Inn Express & Suites Atlanta Airport NE - Hapeville , an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Atlanta Airport NE - Hapeville , an IHG Hotel
235 N. Central Ave., Hapeville, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 650 out of 911 reviews" "
Rating 8 - Good. 164 out of 911 reviews" "
Rating 6 - Okay. 46 out of 911 reviews" "
Rating 4 - Poor. 25 out of 911 reviews" "
Rating 2 - Terrible. 26 out of 911 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We definitely recommend to others. It’s clean and the staff are pleasant!!
Stayed 3 nights in Feb 2024

10/10 Excellent

Wendy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

jannie

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean, quiet and the staff was friendly. I also liked its proximity to the airport.
Stayed 2 nights in May 2024

10/10 Excellent

WALID

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
perfect
Stayed 1 night in May 2024

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great breakfast
Stayed 2 nights in Apr 2024
Response from Donna Brown, Front Desk Manager on 26 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service when we arrive was so especial, thanks to Jannette to make us feel at home
Stayed 1 night in May 2024
Response from Donna Brown, Front Desk Manager on 26 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Sheila

Room spacious and very clean. Used shuttle services from and to airport with no long wait times. Very happy with stay.
Stayed 1 night in May 2024
Response from Donna Brown, Front Desk Manager on 25 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in May 2024
Response from Donna Brown, Front Desk Manager on 25 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Denys

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to get in and oit of but very clean facilities
Stayed 2 nights in May 2024
Response from Donna Brown, Front Desk Manager on 22 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonder
Stayed 1 night in May 2024
Response from Donna Brown, Front Desk Manager on 21 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, staff was friendly
Stayed 1 night in May 2024
Response from Donna Brown, Front Desk Manager on 19 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Zoltan

Travelled with family
Staff is very friendly
Stayed 3 nights in May 2024
Response from Donna Brown, Front Desk Manager on 19 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

daryll

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel near the airport.
Stayed 1 night in May 2024
Response from Donna Brown, Front Desk Manager on 19 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Eunjeong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Thank you for the high rating!

6/10 Okay

Janet

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
A disappointing stay
Stayed 1 night in Apr 2024
Response from Donna Brown--Front Office Manager on 9 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Dwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice and it was very peaceful. The room was very clean.
Stayed 1 night in May 2024
Response from Donna Brown, Front Office Manager on 8 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Ailed

Liked: Cleanliness, staff & service, property conditions & facilities
Great attentive staff, the room was very clean, and breakfast was really good
Stayed 2 nights in May 2024
Response from Donna Brown, Front Desk Manager on 4 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very updated & very clean. Excellent customer service.
Stayed 1 night in May 2024
Response from Donna Brown, Front Desk Manager on 4 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Herb

Liked: Cleanliness, staff & service, property conditions & facilities
Booked parking through way app...made the experience a joy. At desk he printed my parking ticket and told me where to park. Set up 5:30 pick up for shuttle.
Stayed 1 night in May 2024
Response from Donna Brown, Front Desk Manager on 4 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our visit did not start off on the best first impression as when we entered the room we saw a roach run under the fridge. The front desk was very responsive to this and promptly moved us to a different room. Overall the 2nd room was nice and no problems there. Now onto the airport shuttle. The van sounds like it is about ready to fall apart at any time and the driver warned us he had to literally slam the sliding door closed to get it to stay (driver said it had close to 400k miles…probably time to invest into a new van). Then due to some unfortunate delays out of the drivers control we waited for 60-75 min at the airport waiting for the shuttle. Communication between the front desk and the shuttle driver could really be improved as all we were told is he is on his way. Then the next morning we came downstairs to catch the shuttle just to find out the front desk had not put us on the schedule as requested the night before…luckily the driver was still in the general vicinity and turned around to pick us up. I think I might opt to use ride shares in the future vs the hotel shuttle.
Stayed 1 night in Apr 2024
Response from Donna Brown, Front Office Manager on 28 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and property
Stayed 1 night in Apr 2024
Response from bg on 26 Apr 2024
Robin,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Brian GarrettGeneral Manager

10/10 Excellent

Olatunbosun Olusegun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my best stay in Atlanta GA and I have been coming here for a while.
Stayed 4 nights in Apr 2024
Response from bg on 26 Apr 2024
Olatunbosun Olusegun,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Brian GarrettGeneral Manger

2/10 Terrible

Shekita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from bg on 26 Apr 2024
Shekita,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards,Brian GarrettGeneral Manager

10/10 Excellent

Sara, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donna Brown--Front Office Manager on 23 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donna Brown, Front Desk Manager on 20 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

casimiro antonio vieira

Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites on 6 May 2024
Thanks for the high ratings Vieira!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay on 4/10/24 after a day at the Masters before we flew out the following day. Our room was very comfortable, clean, and the staff was friendly and helpful. We saw construction materials outside the hotel, but did not experience or see any work going on inside. We didn't hear any planes coming or going while we were there. It was a short 5 minute drive from the hotel to the rental car return and we passed several gas stations along the way which was helpful. We were pleased with our choice and would stay here again. It was everything one needs for a quick in and out and a restful night.
Response from Donna Brown--Front Office Manager on 13 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Amanda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff seemed to be having a bad night and could not bring themselves to be friendly. This location is extremely noisy when airplanes are taking off over hotel. Driveway to get to hotel very difficult to find and so many gates it made us wonder if our car would be safe.
Stayed 1 night in Apr 2024
Response from Donna Brown--Front Office Manager on 10 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We wished that we were given the opportunity to rectify the situation and was told of your experience before you checked out. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Simran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful environment and hotel
Stayed 4 nights in Apr 2024
Response from Donna Brown--Front Office Manager on 6 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
I arrived late at night and the staff was friendly and organized. My paperwork was ready, the room was great. The breakfast was pleasant with a nice variety.
Stayed 1 night in Mar 2024
Response from Donna Brown--Front Office Manager on 6 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to find and get into. No indoor pool. Clean, good breakfast, convenient to the Porsche experience center.
Stayed 1 night in Mar 2024
Response from Donna Brown--Front Office Manager on 6 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Perrida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and i love how safe I felt. The rooms were clean.
Stayed 3 nights in Apr 2024
Response from Donna Brown--Front Office Manager on 6 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Kim

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Donna Brown--Front Office Manager on 4 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like Gates for getting in and out of hotel property. Food in hotel market was the most overpriced I've seen. $5 for a snack sized bag of chips! Rooms were nice and clean. Staff was friendly.
Stayed 1 night in Mar 2024
Response from Donna Brown, Front Office Manager on 30 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Kathryn, Schaumburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed 1 night due to convient distance to the airport ( we had connecting flight). Place was clean and stuff was very friendly. Nice breakfast buffet in the morning.
Stayed 1 night in Mar 2024
Response from Donna Brown, Front Office Manager on 30 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Charles

Disliked: Property conditions & facilities
Staff was very friendly, room was clean and comfortable. The breakfast was below normal standards. Very small selection; at 8:30 eggs were almost all gone, no yogurt or fresh fruit.
Stayed 1 night in Mar 2024
Response from Donna Brown, Front Desk Manager on 26 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Signage was bad from the street, and area around hotel trashy and junkie.
Stayed 1 night in Mar 2024
Response from Donna Brown, Front Desk Manager on 25 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Heidi, Nepean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property seems to be quite new, is very clean, and our room was quite spacious, well laid out, with all the needed amenities. The service was good, I would stay here again if I ever need a hotel close to the Atlanta airport
Stayed 1 night in Mar 2024
Response from Donna Brown, Front Office Manager on 24 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well cared for, clean, sunny, quiet, comfortable, and safe. The hotel is near all kinds of restaurants, from iHop and McDonald’s and Wendy’s to Thai, Vietnamese, Mexican, and Italian. It’s in a sweet little town that is walkable and interesting. Highly recommend!
Response from Donna Brown--Front Office Manager on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donna Brown--Front Office Manager on 19 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Will stay here again in the future.
Stayed 1 night in Mar 2024
Response from Donna Brown--Front Office Manager on 19 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in process, nice front desk people, clean room and hallways - would recommend!
Stayed 1 night in Mar 2024
Response from Donna Brown, Front Desk Manager on 16 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except having to pay $10 to park.
Stayed 1 night in Mar 2024
Response from Donna Brown, Front Desk Manager on 14 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

mazin, birmingham

Stayed 1 night in Mar 2024
Response from Donna Brown, Front Office Manager on 30 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donna Brown, Front Desk Manager on 8 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

David, South Bend

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has fenced parking with a gated entry. The staff was very pleasant. It is about 10 minutes to the airport by car.
Stayed 1 night in Feb 2024
Response from Donna Brown, Front Office Manager on 3 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Donna Brown, Front Office Manager on 2 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from bg on 27 Feb 2024
Dee,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Brian GarrettGeneral Manager

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Feb 2024
Response from Donna Brown--Front Office Manager on 27 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Terrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not have anything bad to say about this hotel. Check in was easy. The hotel was clean and smelled good. Beds were comfortable.
Stayed 1 night in Feb 2024
Response from Donna Brown--Front Office Manager on 27 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.