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"Great hotel and staff. Room smelt damp though!"

"We really liked the Shangri-La. Loved the spacious lobby and the room. The view of the Marina and the water as well as the mountains was spectacular. It is very close to the reef excursion pier making it easy to get on your ferry to Green Island or the Outer Reef. The Staff, especially Nao knocked them selves out to assist us. If we return to Cairns we would book this hotel in a flash."

"An absolutely amazing stay from start to finish. The service was exceptional — warm, attentive, and genuinely welcoming. The view was stunning and made every moment in the room feel special, while the room itself was beautifully comfortable, well-appointed, and thoughtfully designed. Everything exceeded expectations, and it truly felt like a home away from home. I wouldn’t hesitate to stay here again and would highly recommend it to anyone looking for a memorable and relaxing experience."

"Great view but quite a long way from Cairns downtown where all the boats are moored. There is a shuttle bus but it runs just 2 times a day"

"Advertised as sound proof room, it definitely wasn’t I could hear people next door dragging their chairs as well as cars outside . Aircon needs updating so load when running and also the fans need replacing for the same reason . Bathroom very small and needs updating."

"On 10th floor it was very quiet - clean, comfy and excellent"

"Comfortable clean room "

"Loved the location, clean and friendly staff."

"Clean room and family friendly."