The room was clean, but since there is a bar off the lobby, the smell of stale smoke in the lobby and hall outside the room was very strong. The parking lot was very full from the bar on Friday night, so i parked a long way from the lobby despite having a handicapping placard. I had puppies with me, with a heavy crate, but there were no first floor rooms available. However, the clerk who checked me in offered to help with the crate, and she did so off the clock. The gentleman who checked me out also helped me bring the crate down and was very pleasant.