Thank you for your review. We appreciate your feedback and are always striving to improve. However, it's worth noting that we rarely receive complaints about our mattresses. They are of medium softness to suit the preferences of the average person. The same goes for our pillows, which are standard—neither flat nor too fluffy. Regarding the keys, indeed we use standard traditional keys instead of key-cards. If you had requested a second pair, we would have gladly provided one. Similarly, if you had asked for different pillows (or a second pair), we would have done our best to accommodate your needs.