Minibar, in-room safe, blackout curtains, iron/ironing board
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Reviews of Citymax Hotel Aqua Park

4 out of 5
Citymax Hotel Aqua Park
New Aswan, 01129236 777, Aswan, Aswan Governorate

Reviews

8.8

Excellent

Rating 10 - Excellent. 6 out of 10 reviews" "
Rating 8 - Good. 3 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

8.6/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Daniel, CABA

Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel para pernoctar y dedicar el día a excursiones. Las habitaciones son ENORMES, y tienen todo lo necesario para estar muy cómodo. El staff es muy atento y la relación precio calidad es excelente. No recomiendo el desayuno. Es su punto débil. Recomiendo este hotel con las condiciones mencionadas
Stayed 2 nights in Apr 2024
Response from Eslam on 12 Apr 2024
Dear Mr./ Daniel First of all, let us thank you for choosingour hotel and also thank you for using yourvaluable time to evaluate us. Weappreciate your advice to us and wepromise that we will do our best to avoidthese comments. Our goal is always tosatisfy our guests and make them feel thatCitymax Hotel is their second home.Thank you very much.

10/10 Excellent

Tuan Minh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to live. Super friendly stuffs. Just one problem is its location. You will get charge more for every tour in Aswan.
Stayed 2 nights in Mar 2024
Response from Eslam on 12 Apr 2024
Dear Mr./Mrs. Tuan Minh First of all, let us thank you for choosingour hotel and thank you for using yourvaluable time to evaluate us. We would like to add and clarify that we provide a free shuttle from the hotel to the city back and forth upon request. Weappreciate your advice and wepromise that we will do our best to avoidthese comments. Our goal is always tosatisfy our guests and make them feel thatCitymax Hotel is their second home.Thank you very much.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place, the location, the service, the rooms, the food and the staff were excellent!
Stayed 1 night in Jan 2024
Response from Martina Marzouk on 4 Mar 2024
Dear honorable guest,It's always my pleasure. We are glad to see that you really enjoyed our location and our room. We are determined to provide a nice and clean service. I will share your comments with our team. I am sure this feedback will be an encouragement to all of our employees as we strive to continually improve the quality of our services. So that our guests can enjoy their visit. We are glad that you enjoyed your stay with us recently. Thank you for choosing the hotel when you visited Aswan recently, and we look forward to welcoming you again soon. warm greetings

10/10 Excellent

Malik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place with the best staff in Egypt
Amazing stay. The staff and management are brilliant. They are always there to help us. We arrived late in Aswan city so they give us free private transfer from Aswan city to Aswan Aqua park. The staff is very friendly and geneuinely there to make ur stay brilliant. They booked us private tranfer to Phelis Temple and cruise from Aswan to Luxor. Awesome and thankyou to both staff and management of Citymax Aqua park and Citymax Aswan City for making this holiday more special.
Stayed 1 night in Jan 2024
Response from Martina Marzouk on 4 Mar 2024
Dear honorable guest,It's always my pleasure. We are glad to see that you really enjoyed our location and our room. We are determined to provide a nice and clean service. I will share your comments with our team. I am sure this feedback will be an encouragement to all of our employees as we strive to continually improve the quality of our services. So that our guests can enjoy their visit. We are glad that you enjoyed your stay with us recently. Thank you for choosing the hotel when you visited Aswan recently, and we look forward to welcoming you again soon. warm greetingsguest relation Martina Marzouk

8/10 Good

Doreen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
COMFORTABLE BUDGET HOTEL
As my heading states, Citymax is a comfortable, clean hotel at a reasonable rate. It is situated outside the city but on the upside, it is closer if you wish to visit Kom Ombo on the way to Luxor. I would definitely stay there at any time in the future. On a personal note, I have tried to reach the management on two occasions to follow up on a lost and found item but have not received any response.
Stayed 2 nights in Sep 2023
Response from Mahmoud on 2 Dec 2023
hank you very much for choosing City Max Hotel Aqua park, We appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Imane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice clean rooms. Amazing staff very helpful big thanks to Mahmoud
Stayed 2 nights in Feb 2023
Response from Managment on 25 Feb 2023
Dear our guest appreciated for your value evaluated. looking forward to coming back to your second home

4/10 Poor

JAMES

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Someday this will be a nice property but not today. The staff was extremely polite and I really wanted to like this place but originally I was placed in an external entry “pool view” room on the ground floor. However Nothing mentioned that most of the park was still under construction and what was open didn’t appear safe to swim in (lots of bugs floating on top of the water. I could have dealt with not using the pools that but my original room had a broken TV and bugs surrounding the odd smell near the toilet. I asked to move and was relocated to a different room that was SIGNIFICANTLY better on the interior second floor. This property is in “New Aswan” which is no where near any services (literally nothing). The property does not serve alcohol so you would Have to pay for a 35$ ride into town to get basic necessities. The hotel does have room service and the food was great. Again I had no quarrel with the room I ended up in but was shocked they even attempted to put me in the original room which was clearly not ready for a guest stay. This property did have the best wifi I experienced in Egypt but it was probably due to the small number of guests staying there which freed up bandwidth.
Stayed 1 night in Mar 2022

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De Hotel gebouw is bijna als nieuwe, de personeel super aardig en behulpzaam, en je krijgt gratis vervoer naar de centrum van Aswan, tot nu toe de beste hotel in Egypte
Stayed 2 nights in Sep 2023

10/10 Excellent

juan carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nuevo y muy limpio , 20 lknutos alejado pero vale la pena
Stayed 2 nights in Mar 2022

8/10 Good

Bernhard

Liked: Cleanliness, staff & service
Dass erste Zimmer wurde nach Reklamation sofort gewechselt. Frühstück habe ich nur am ersten Tag genutzt. Außenanlage, Pool`s u.s.w. waren nur bedingt nutzbar. Der Shuttleservice war dass Beste, konnte ich immer nutzen, von Citymax Aqua zu Citymax City und zurück, auch mehrmals am Tag. Das Personal war sehr Freundlich und Hilfsbereit. Würde es gerne nochmal probieren wollen, allerdings in der Saison. Preis-Leistung war OK.
Stayed 13 nights in Feb 2022