Aerial view

Reviews of DoubleTree by Hilton Asheville - Biltmore

4 out of 5
DoubleTree by Hilton Asheville - Biltmore
115 Hendersonville Road, Asheville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 1003 reviews" "
Rating 8 - Good. 238 out of 1003 reviews" "
Rating 6 - Okay. 106 out of 1003 reviews" "
Rating 4 - Poor. 37 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Lorie

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
This is ages property. Surprised the location has Hilton name still on it. The exterior is great, even the banquet area and entrances. The rooms were very dated. Maybe original. Bed was not in good condition…you know…”sleep holes” Lamp being held up by chair. Sofa couch cushions sunk into couch. Just felt grungy from old drapes. I would not go back. Over priced. Heard from a staff member they are getting ready to demolish the place and something else other than Hilton is coming there.?? Well see…
Stayed 3 nights in May 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place
Stayed 2 nights in May 2024

6/10 Okay

Alice

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Carla on 21 May 2024
Alice,We appreciate your candid review and are sorry to hear that your experience did not fully meet your expectations. Your insights are valuable to us as we strive to improve our services and facilities continuously. If you have any specific suggestions or details about what we could have done better, please feel free to share them with us.We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.

10/10 Excellent

Joseph, Berlin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a balcony view of the most gorgeous grounds. Staff was wonderful room was very clean.
Stayed 1 night in May 2024
Response from Carla on 21 May 2024
Thank you so much for your awesome revies, Joseph.We are delighted to hear that you enjoyed the balcony view of our beautiful grounds. It's wonderful to know that our staff made a positive impression and that you found your room to be very clean. We strive to create a welcoming and comfortable environment for all our guests, and your feedback is truly appreciated.We look forward to the pleasure of welcoming you back in the future!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Biltmore Estates. Clean, comfortable, nice staff.
Stayed 1 night in May 2024
Response from Carla on 21 May 2024
Thank you for your wonderful review, Sue!We are thrilled to hear that you enjoyed our convenient location to the Biltmore Estate. Our team works hard to ensure that our guests can easily access all the best attractions and conveniences the area has to offer. Your kind words affirm our commitment to providing an exceptional experience for our guests.Should your travels bring you back to the area, we would be delighted to welcome you again.

10/10 Excellent

Malisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff.
Stayed 2 nights in May 2024
Response from Carla on 11 May 2024
We're thrilled to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive experience. We strive to provide exceptional service and amenities to all our guests, and it's rewarding to know we met your expectations. We look forward to welcoming you back for another fantastic stay in the future!

6/10 Okay

Erick

Travelled with family
Liked: Amenities
Standard, ordinary.
Stayed 1 night in Apr 2024
Response from Carla on 1 May 2024
We appreciate your honest feedback. It's instrumental in helping us enhance our services.

10/10 Excellent

Chibuzo Clement

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel staff very welcoming. Restaurants are very close. Will stay again if I’m visiting again
Stayed 3 nights in Apr 2024
Response from Carla on 25 Apr 2024
Thank you for sharing your review and recommendation. We’re pleased to hear our nice location made for an enjoyable stay overall. We hope you will visit us again.

10/10 Excellent

Pedro, Lexington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. We will definitely return.
Stayed 1 night in Apr 2024
Response from Doubletree on 23 Apr 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found our property to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

JAMES, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so nice
Stayed 1 night in Apr 2024
Response from Carla on 19 Apr 2024
Thank you for your perfect review. We hope you will visit us again soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Gary at the front desk was outstanding 👍👍
Stayed 2 nights in Apr 2024
Response from Carla on 19 Apr 2024
Hello thank you for your review.

10/10 Excellent

Yuli

Stayed 1 night in Apr 2024
Response from Carla on 30 Apr 2024
Thank you for taking the time to review your stay.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel very close to the Biltmore. It has a small museum area on the first floor giving some background into the farming aspects of the Biltmore estate. The staff were wonderful. My biggest complaint? No queen beds. Only doubles. The rooms are plenty big to accommodate queens. Why in this day and age are you sticking with double beds?
Stayed 1 night in Mar 2024
Response from Carla on 13 Apr 2024
It is wonderful to hear you experienced warm hospitality at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. We do have rooms with 2 queens. On behalf of the entire staff, thank you for choosing our hotel, and we look forward to your return.

10/10 Excellent

Kim, Greenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was in good shape, quiet and in a good location. I liked that I could walk to shopping and dining. The attached TGIFriday's was a nice bonus!
Stayed 2 nights in Mar 2024
Response from Carla on 13 Apr 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

DIANE, BEAUFORT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Mar 2024
Response from Carla on 13 Apr 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

6/10 Okay

Sudheer, Cumming

Liked: Staff & service
Room beds are not comfortable Bathroom door is broken
Stayed 1 night in Mar 2024
Response from Carla on 13 Apr 2024
It is wonderful to hear you enjoyed the comfort of our beds. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and we look forward to your return.

10/10 Excellent

JEFFREY, SEAGROVE

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Carla on 13 Apr 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found property to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the calm atmosphere in and around the facility, and its location relative to the entrance to the Biltmore.
Stayed 2 nights in Mar 2024
Response from Carla on 30 Mar 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

Annette G.

Travelled with family
Loved the cathedral of all souls 5 mins down the road!
Stayed 1 night in Mar 2024
Response from Carla on 30 Mar 2024
Thank you for sharing your experience here with us. The Cathedral is beautiful. Please visit us again.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Carla on 30 Mar 2024
Thank you for taking the time to rate your stay with us. We hope you will visit us again soon.

10/10 Excellent

Kathy

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
I really liked the decor and the way it was displayed throughout the facility. The grounds are very well maintained.
Stayed 2 nights in Mar 2024
Response from Carla on 27 Mar 2024
Thank you for sharing this positive review. We appreciate our location here in Asheville just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

6/10 Okay

Charlene

Liked: Staff & service
Rooms should have small microwave. Restaurant next to hotel not very good. Staff very friendly. Just wasn’t up to par for what a property of Hyatt would have.
Stayed 3 nights in Mar 2024
Response from Carla on 27 Mar 2024
Thank you for taking the time to review your stay at our property.

10/10 Excellent

Barbara

Stayed 1 night in Mar 2024
Response from Carla on 27 Mar 2024
Thank you for sharing this positive review. We appreciate our location here in Asheville just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Good

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Biltmore Estate and Villages. Friendly staff, although we had to remind them that we had paid for our 3 breakfasts through Expedia. Excellent breakfast, much higher quality than most.
Stayed 3 nights in Mar 2024
Response from Carla on 27 Mar 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in Asheville
Stayed 1 night in Mar 2024
Response from Carla on 27 Mar 2024
The fact that you are a return guest who had another fine stay means we did our jobs and did them well. Thank you for choosing our property and for taking time out of your day to let us know that you enjoyed your time with us. Please come back anytime.

4/10 Poor

Peter, Hendersonville

Travelled with pets
Liked: Property conditions & facilities
Only stayed one night. Did not feel welcomed and extremely not a good feeling
Stayed 2 nights in Mar 2024
Response from Carla on 20 Mar 2024
Thank you for taking the time to provide valuable feedback about our property. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. Please contact us at Carla Morris @ carla.morris@hilton.com to discuss your experience further

10/10 Excellent

Jazmin

Stayed 1 night in Mar 2024
Response from Carla on 13 Apr 2024
Thank you

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful 2 night day with children. Pool was warm, clean and wonderful. Hotel and grounds were clean and lovely full of history. The village was nearby for walking. Would recommend!
Stayed 2 nights in Feb 2024
Response from Carla on 16 Mar 2024
What a fantastic review! Thank you so much for your excellent rating and for your uplifting comments regarding our property. We are on a mission to be the best hotel in Asheville, and your positive words encourage our team that this goal is within reach. Please find a reason to visit us again soon.

8/10 Good

Tatiana

Travelled with family
Liked: Cleanliness, property conditions & facilities
1. Check-in should be at 3pm, but room wasn’t ready. Had to wait for an extra hour. 2. Check-out at 11, but they came at 8.30 to clean a room. Disturbed.
Stayed 1 night in Feb 2024
Response from Carla on 16 Mar 2024
Thank you for posting your review. We value your time and apologize that our service wasn’t as fast asit should be. Our check in is 4:00pm and I do apologize about the disturbance from housekeeping. We look forward to welcoming you back soon.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful.
Stayed 3 nights in Feb 2024
Response from Carla on 22 Feb 2024
It sounds like our Doubletree Asheville Biltmore "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Carla on 22 Feb 2024
Thank you for taking the time to review your stay with us and thank you for the perfect 10 review. We hope you will visit us again soon.,

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, easy walking distance to Biltmore village shops and restaurants. 5 minute drive to downtown Asheville. Great stay overall.
Stayed 2 nights in Feb 2024
Response from Carla on 22 Feb 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

E. Keller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent, both regarding staff and accomadations.
Stayed 2 nights in Dec 2023
Response from Carla on 22 Feb 2024
It sounds like our Doubletree Asheville Biltmore "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back.

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, amenities
Location, location. At the “ doorstep “ of the Biltmore gate and a short drive via the parkway to the arboretum.
Stayed 2 nights in Feb 2024
Response from Carla on 22 Feb 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, delicious cookies, clean and well supplied rooms. Absolutely a good option
Stayed 1 night in Feb 2024
Response from Carla on 22 Feb 2024
It sounds like our Doubletree Asheville Biltmore "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Very nice and helpful in the front desk
Stayed 1 night in Feb 2024
Response from Carla on 13 Feb 2024
Thank you for sharing a review of your recent experience. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Dana, savannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable setting. Staff were super friendly- especially Carla at the front desk.
Stayed 4 nights in Jan 2024
Response from Doubletree on 9 Feb 2024
Thank you for your great review. We work hard to offer high-quality service to every guest. We made sure to share this feedback with Carla to give her the recognition.that she deserves. She was delighted to hear your feedback.

10/10 Excellent

Gilbert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Jan 2024
Response from Carla on 30 Jan 2024
Thank you for your perfect 5 review, our goal is to provide a clean and comfortable place to call home during your stay and sounds like we hit the mark.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was just so nice!! Even sending a few extra cookies home for the kiddos. Thank you for such a wonderful experience!
Stayed 2 nights in Jan 2024
Response from Carla on 30 Jan 2024
It is wonderful to hear you experienced warm hospitality at our hotel. We appreciate your taking the time to share all your feedback. On behalf of the entire staff, thank you for choosing our hotel, and we look forward to your return.

4/10 Poor

Patrick

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If you just need a place to sleep it'll do fine
My initial night stay was fine. It was clean and had everything I needed, it was the following day where I discovered some unacceptable issues. It started with wanting to put my suit in the small "closet" with a foldable mirror door. The door opened fine but then would not close properly. This was followed by taking a shower and then discovering that the provided blow dryer did not work at all. (I tried multiple outlets) I then tried to call guest services several times to ask for a replacement blow dryer and kept receiving the busy signal. None of these are that bad in and of themselves but everything happening within an hour or two of itself was irritating. If you just need a place to sleep it'll do fine. If you expect to be taken care, that's another question.
Stayed 1 night in Jan 2024
Response from Carla on 19 Jan 2024
Patrick, Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

10/10 Excellent

JOYCE

Stayed 1 night in Jan 2024
Response from Carla on 19 Jan 2024
Joyce, thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased to hear you found our property to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jack's review
Nice facility, good location, nice price, would stay again
Stayed 1 night in Jan 2024
Response from Carla on 11 Jan 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased to hear you found our property and location to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Philip

Stayed 3 nights in Jan 2024
Response from Carla on 9 Jan 2024
We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Doubletree Asheville Biltmore in the near future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel would stay again forsure
Stayed 2 nights in Jan 2024
Response from Carla on 9 Jan 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found our property to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Lillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carla on 9 Jan 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found our property to your liking. We look forward to welcoming you back again soon.

4/10 Poor

Jacques

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The room was not cleaned well and the kitchen service was pathetic.
Stayed 2 nights in Jan 2024
Response from Doubletree on 9 Feb 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

10/10 Excellent

Esther

Great friendly staff and great location
Stayed 1 night in Jan 2024
Response from Carla on 9 Jan 2024
We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Doubletree Asheville Biltmore in the near future.

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Room comfort
The mattress in our room was old, uncomfortable, and should be replaced due to age. The sofa in our suite is worn out. The cushions were pushed down into the frame and we could not sit in the sofa.
Stayed 4 nights in Dec 2023
Response from Carla on 9 Jan 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that your mattress wasn’t exactly to your liking. We hope you give us another chance soon, so we can share aneven more positive experience.

6/10 Okay

Whitney

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We stayed here bc of the location and also bc I love doubletree hotels. This one didn’t live up to the doubletree standard for me. It needs some serious updating on the inside. The walls are paper thin. The biggest issue I had was upon check in I was basically treated like I was doing a self checkout at Walmart. There was zero customer service. The woman checking out before me was given lots of smiles and her cookies. I knew about the cookies bc I’ve stayed at several doubletree hotels. However I actually ended up having to go back and ask for them. I’m guessing - just a guess- that I was being judged based on my appearance - so I was given no respect. I would suggest better customer service training options being offered to your staff in the future. However, I definitely would not stay here again. The room was extremely small, bed was extremely hard, definitely not pillow top. Bathroom was tiny. The pool was freezing and the hot tub was apparently out of order. My room keys would only work I. The pool door and my digital key would only work on my room door . Overall just not the experience I was looking for especially not for New Year’s Eve night.
Stayed 1 night in Dec 2023
Response from Doubletree on 9 Feb 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carla on 6 Jan 2024
Thank you for the awesome review.