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Reviews of Comfort Suites Outlet Center

2.5 out of 5
Comfort Suites Outlet Center
890 Brevard Road, Asheville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 1002 reviews" "
Rating 8 - Good. 296 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hairs found throughout bathroom sink . Worst ever T.V. on sleep timer!!! So hate those!!! Cards for room did not work had to return to desk.
Stayed 1 night in May 2024
Response from Kelli on 20 May 2024
Dear Ms. Brittingham,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.Kelli FordyceFront Desk ManagerComfort Suites Outlet Center

4/10 Poor

Melissa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were told upon checking in our towels would be refreshed every other day and a full cleaning would happen on the 3rd day (we were there 4 nights). Not once did the cleaning staff enter our room during our stay. Had to ask the front desk for new towels and toilet paper. Staff was very nice and the room was clean. The walls are thin and you can hear everything going on in the hall and adjacent rooms. Breakfast is the same daily but was decent and never ran out of food even on the busy weekend. Is a distance from downtown (20-30 minutes) if that’s what you are looking for.
Stayed 4 nights in May 2024
Response from Kelli on 20 May 2024
Dear Ms. Zimmerman,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli FordyceFront Desk ManagerComfort Suites Outlet Center

6/10 Okay

Shannon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff and the breakfast ladies were all super nice and helpful. The cleaning crew were lackluster at best. I had to go down for new towels every day of my six day stay except for one day, in spite of the front desk putting a note in the system that I wanted clean towels each day. I don't think the halls were vacuumed the whole time we were there. The breakfast was good and consistent, the same each day. The hairdryer at the property only worked on low, but definitely better than nothing as I had forgotten mine. Overall a good stay though.
Stayed 5 nights in May 2024
Response from Kelli on 19 May 2024
Dear Shannon,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli FordyceFront Desk Manager

10/10 Excellent

Gus

Travelled with group
Liked: Amenities
Nice place
Stayed 1 night in May 2024
Response from Kelli on 19 May 2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli Fordyce Front Desk Manager

6/10 Okay

Raymond

Travelled with family
Liked: Property conditions & facilities
The room layout was awkward. Although the room was spacious the furniture placement made for a lot of wasted space. The closet should be moved to the front corner so it’s not cramped against the A/C, Bed and Curtains. The bed needs to be more than 6-8 inches from the A/C unit and lastly the bathroom was ridiculously small. No one wants to have to squeeze past to the toilet by the sink or shower in order to close the door.
Stayed 2 nights in May 2024
Response from Kelli on 15 May 2024
I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli FordyceFront Desk Manager

10/10 Excellent

Laurie

Liked: Cleanliness, amenities
Fantastic stay! Clean room, polite staff, great breakfast!
Stayed 1 night in May 2024
Response from Kelli on 13 May 2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness
Convenient to shopping, not so convenient to downtown as there was road construction. Overall, no complaints and nice property.
Stayed 2 nights in Feb 2024
Response from Kelli on 13 May 2024
Thank you so much for taking the time to review your stay. We appreciate all reviews. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

6/10 Okay

JOSEPH, Asheville

Liked: Amenities
Disliked: Cleanliness
Paper towel dispenser(s) in both lobby restrooms did not work. Room I stayed in was not clean. The stairwell I used to get to my room had trash and spills on every level.
Stayed 1 night in May 2024
Response from Kelli on 12 May 2024
Dear Mr. Everett,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli Fordyce Front Desk Manager

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kelli on 10 May 2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kelli on 8 May 2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

8/10 Good

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable rooms. Jacuzzi tub in room was awesome. Friendly efficient staff. Nice breakfast selections. Convenient location.
Stayed 1 night in Apr 2024
Response from Kelli on 3 May 2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

10/10 Excellent

Dorinda

Travelled with family
The rooms were spacious and clean, friendly staff
Stayed 1 night in Apr 2024
Response from Kelli on 1 May 2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli Fordyce Front Desk Manager

10/10 Excellent

wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. Will be back.
Stayed 3 nights in Apr 2024
Response from Kelli on 26 Apr 2024
Dear Wayne,I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli Fordyce Front Desk Manager

10/10 Excellent

Laurie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay while traveling as a family and having our dog with us. Pet friendly is huge for us and they made it super easy for our stay.
Stayed 1 night in Apr 2024
Response from Kelli on 26 Apr 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli Fordyce Front Desk Manager

8/10 Good

Jason

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No dedicated dog area and we could hear activity next door.
Stayed 1 night in Apr 2024
Response from Kelli on 21 Apr 2024
Thank you for taking the time to review your stay. We appreciate all feedback. I have passed your review to my GM . We hope to see you again soon.SincerelyKelli FordyceFront Desk Weather

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful. Breakfast selections were good. It was easy to find close to the highway.
Stayed 2 nights in Apr 2024
Response from Kelli on 19 Apr 2024
Thank you taking the time to review your stay. We hope to see you again soon.SincerelyKelli Fordycefront Desk Supervisor

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelli on 19 Apr 2024
Dear Joshua,I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Manager

10/10 Excellent

Thomas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very polite and friendly.
Stayed 1 night in Apr 2024
Response from Kelli on 8 Apr 2024
Thank you for taking the time to review your stay.We hope to see you again soon.SincerelyKelli FordyceFront Desk Supervisor

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelli on 2 Apr 2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

4/10 Poor

Douglas, Florence

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I did not enjoy the overall stay for the two nights I was there. Very noisy. The breakfast was less than average. The halls flooring were dirty and our rooms floor wasn’t much better. Even though I didn’t take advantage, there was a nice outlet walking distance. I wouldn’t stay there again and wouldn’t recommend the hotel to others.
Stayed 1 night in Mar 2024
Response from Kelli on 31 Mar 2024
Dear Mr. Hodnett,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.Kelli FordyceFront Desk Manager

8/10 Good

richard

Stayed 1 night in Mar 2024
Response from kelli on 20 Apr 2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Caylee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This placs was perfect for my kids and i to have a little mini family vacay! It was very clean, the breakfast was actually delicious! I loved the convenient location and the staff service was great too! 10/10 would recommend people to stay here everytime! The pricing was phenomenal for the stay! Cant wait to go back!
Stayed 3 nights in Mar 2024
Response from Kelli on 29 Mar 2024
Thank you so much for taking the time to review your stay. We are so glad you enjoyed your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelli on 29 Mar 2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking ease.
Stayed 1 night in Mar 2024
Response from Kelli on 28 Mar 2024
Thank you for taking the time to review your stay. We hope will stay with us again soon.SincerelyKelli FordyceFront Desk Manager

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal as always! Any issue I had they were glad to accommodate. Will continue to return here.
Stayed 2 nights in Mar 2024
Response from Kelli on 19 Mar 2024
Thank you so much for taking the time to review your stay with us. We always try to do our best for all our guests. We hope to see you again very soon.SincerelyKelli Fordyce Front Desk Supervisor

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kelli on 16 Mar 2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli Fordyce Front Desk Supervisor

6/10 Okay

Jessica

Travelled with group
Disliked: Cleanliness
The room was not clean and had odd smell.
Stayed 1 night in Mar 2024
Response from Kelli on 11 Mar 2024
I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.Kelli FordyceFront Desk Supervisor

8/10 Good

Jean Carlo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very kind receptionists, the elevator wasn't working but they managed to get us reacquainted, at breakfast there was no water available.
Stayed 1 night in Mar 2024
Response from Kelli on 11 Mar 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

8/10 Good

Karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and staff. However the shower curtain in the room was a hot mess. It was installed about 6 inches from shower head. The point of an angled rod is to give you more space, not confine you and make the shower curtain stick to you for the entire shower. I’m not large either.
Stayed 4 nights in Feb 2024
Response from Kelli on 28 Feb 2024
Thank you for taking the time to review your stay. We appreciate all reviews. I have also passed this review on the my supervisors. We hope that you will stay with us again soon.SincerelyKelli FordyceFront Desk Supervisor

6/10 Okay

Latanya

Travelled with family
Liked: Cleanliness, room comfort
Friendly staff with out of order elevator
The front desk staff was very friendly. The elevator was out of order and we were not notified. Our family had to carry our luggage to the third floor. Each time we left we had to come and go by the steps. We were there Wednesday through Saturday. Upon departing we heard the manager calling people to notify them that they could go across the street to their sister hotel. We were not offered this option. Its sad because I could give them five stars easily. The elevator being down was a major inconvenience
Stayed 3 nights in Feb 2024
Response from Kelli on 24 Feb 2024
Dear Ms. Waller, I do apologize that you were not informed of the issues with the elevator. We did try to call everyone, however we obviously failed to call you. I hope you will give us a second chance at a later date. SincerelyKelli FordyceFront Desk Supervisor

4/10 Poor

John

Travelled with family, Travelled with pets
Liked: Cleanliness
elevator was not working. A big inconvence for us Seniors. We wounld not have stayed here had we known we had to carry liggage up and down stairs.
Stayed 1 night in Feb 2024
Response from Kelli on 23 Feb 2024
Thank you for taking the time to review your stay. I am sorry that you did not have a good stay. I do understand how frustrating it was. I hope you will consider staying with us in the future.SincerelyKelli FordyceFront Desk Supervisor

8/10 Good

Candy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff nice. The rooms clean, quiet, updated. Liked availability of cold water, coffee etc at entrance. Breakfast basic, but clean and well prepared & attended to. We arrived and was asked if we received a call before to let us know elevator broken and our room on the 3rd floor. We did not know this ahead of time- no call. I said we could manage fine. She said she'd take care of us, but not sure what that meant since bill the same regardless. That was a bit bothersome to pay what we did and struggle with 2 days worth of luggage etc up 3 flights during our stay. At least we are in good shape and active, including weight lifting. That is a feature people should know ahead. Disappointing.
Stayed 2 nights in Feb 2024
Response from Kelli on 20 Feb 2024
I am truly sorry for the issues with your stay. I understand how frustrating it is when all the items of the hotel especially the elevator do not work. I will find out why you were not contacted. Thank you again for reviewing your stay. I hope you will consider staying with us in the future.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convent for a travel stop.
Stayed 1 night in Feb 2024
Response from Kelli on 20 Feb 2024
Dear Larry,I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a reviewSincerelyKelli FordyceFront Desk Supervisor

8/10 Good

Wilhelmina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful crew. Clean facility. The walls between the room are a bit thin though. I could hear all the conversations and toilet flushing next door.
Stayed 2 nights in Feb 2024
Response from Kelli on 20 Feb 2024
Thank you for taking the time to review your stay. I am glad you enjoyed your stay. We hope to see you again soon.SincerelyKelli Fordyce Front Desk Supervisor

8/10 Good

Heang

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. Nice location with good food and shopping options. We'll stay again.
Stayed 1 night in Feb 2024
Response from Kelli on 12 Feb 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli Fordyce Front Desk Supervisor

6/10 Okay

David

Stayed 1 night in Feb 2024
Response from Kelli on 22 Mar 2024
Thank you for taking the time out to review your stay. We hope to see you again very soon.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See all of above.
Stayed 1 night in Feb 2024
Response from Kelli on 12 Feb 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli Fordyce Front Desk Supervisor

2/10 Terrible

Larry

Travelled with pets
Disliked: Staff & service, property conditions & facilities
The elevator was out. At 76 with a bad hip, it was extremely unpleasant to be told there was nothing available on the first floor. In trying to assure I would have a first floor room on my return trip, in March, I was told by the desk clerk she couldn't do anything. This was my third stay at this facility, and it is the only one that has been unpleasant. Not a fan of the clerk who checked me in.
Stayed 1 night in Feb 2024
Response from Kelli on 6 Feb 2024
Dear Mr. Gregerson,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli Fordyce Front Desk Supervisor

2/10 Terrible

Melissa

Not the nicest Comfort Suites
Elevators not working. Stayed 3 nights and was expected to use 2 towels for 3 nights. Shower flooded bathroom and entry of room every single shower. Comfort Suites has always been our go to hotel. This location was a huge disappointment.
Stayed 3 nights in Feb 2024
Response from Kelli on 5 Feb 2024
I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli Fordyce Front Desk Supervisor

10/10 Excellent

Rocio

Stayed 2 nights in Feb 2024
Response from Kelli on 6 Feb 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.Sincerely Kelli FordyceFront desk Supervisor

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Clean room and good breakfast
The hotel was nice, and clean. Could use a few updates. Staff was friendly and helpful when needed. Would stay again. Location is good central to stores restaurants and the outlet mall.
Stayed 3 nights in Oct 2023
Response from Kelli on 5 Feb 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

6/10 Okay

Sarah

Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The carpet in the hallways was tearing, ripping, and fraying and coming up at the edges. There was mold in the ceiling of the shower. Breakfast was ok, not a lot of non-dairy options, the washing machines and the elevator were out of order which made lugging everything in/out up and down the stairs a pain. Beds were average, not super comfortable for someone who likes a soft bed, but not too hard either. Did love that they are pet friendly!
Stayed 1 night in Jan 2024
Response from Kelli on 2 Feb 2024
Dear Sarah,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Rey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Kelli on 20 Jan 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

4/10 Poor

Lauren

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When we arrived, we were informed that the elevator was out of order so we were placed on the first floor. The room smelled like smoke so we requested another one and were placed on the third floor. Even after two nights there, the elevator was still out of order. The staff was kind and tried to accommodate us. The place just felt dirty and unkept though.
Stayed 2 nights in Jan 2024
Response from Kelli on 17 Jan 2024
Dear Lauren,I would like to apologize on our entire staff for the issues with your stay. I understand how frustrating it was for you and the situation with the elevator. We hope to have the elevator situation fixed soon, as we are having to wait on a motor. I hope one day you will come stay with us again. Again our deepest apologies.SincerelyKelli Fordyce Front Desk Supervisor

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at desk. East check-in. Room dated, basic amenities.
Response from Kelli on 9 Jan 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience only one minor issue
Our stay was great! The sweet lady who is at the front desk in afternoons/evenings is so helpful. The ONLY thing I will say to those who are looking to book is pay very close attention to if your room is conjoined or not. We didn't know we were going to have a conjoined room until we got there and the persons TV next door was on max volume. We looked on our reservation and didn't see any information about a conjoined room which is why we were able to switch our rooms. We did have to give up our whirlpool suite for a normal 1 bed room so we weren't conjoined to strangers. However, the process of getting a new room is why I am giving the rating 5 stars. The lady at the front desk was so caring and helpful which made it so much better. Thanks guys!
Stayed 2 nights in Jan 2024
Response from Kelli on 9 Jan 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Idelfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelli on 2 Feb 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an overnight trip, but I wish it could have been longer! Hotel was very nice, updated and clean. Beds were very comfortable. We also dined for dinner near by at Papa and Beer- Mexican, best I ever had, go!
Stayed 1 night in Jan 2024
Response from Kelli on 9 Jan 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient clean safe and cheap.
Stayed 1 night in Dec 2023
Response from Kelli on 9 Jan 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kelli on 9 Jan 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor