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"Grand but somewhat dated. Room was larger than I expected. Bed comfortable. Bathroom acceptable and functional, though furnishings quite old. Friendly and helpful staff."

"Staff’s are friendly ,approachable they are all have beautiful smile. The place was so clean , spaceful,amazing and peaceful . The view was fabulous mesmerizing 😍 Food was so delicious and sumptuous. Prize is very reasonable Love to come here again soon"

"It was very convenient and clean hotel. Even amenity was excellent! I would like to come back soon!,"

"It’s right within the railway station building. Very convenient, especially when it’s snowing."

"Ok"

"The room is spacious, amenities are good, especially for the ladies, breakfast is good. Highly recommended!!"

"Clean and spacious room. It kinda expensive in ski season, but still the best choice at Zao, Yamagata. Smoking room is near the lobby, which is a really bad design, you can smell the stinks every time before taking the elevator. Overall, a great place to stay."

"Everyone was friendly. Very convenient. Good people "

"An amazing hotel that I learned about from a friend. Easy to get to as it is directly across from the bus station. Can walk to the ski slopes, which is about five minutes away. Make sure to include breakfast and dinner, as they are amazing served in the room. each room also gets an hour in the private onsen, which is amazing. There is also a public Hot Springs available anytime. English is limited, but the staff are super friendly attentive, and get things done. Ski storage and the set up is perfect to arrive in the morning, Ski, while your room gets ready and then also Ski after you check out. They sell discounted tickets which saves 1100 yen (cash only). "