Arrecifes de Xcalak National Park Tours and Activities

Room was clean, and okay

Very clean and comfortable rooms. Staff was amazing and very accommodating and super nice and friendly. Bed was comfortable. Breakfast on the beach was amazing. Food at Fara Fara and Remu was high quality and nice to have on site. Overall, very happy with stay at Tago.

This was our first experience with an all inclusive. The property was beautiful and the cleanest place we have ever stayed. The food was to be expected for an all inclusive. I had to give this a lower rating based on a few things. Upon arrival, we were instructed to give our luggage to the bellhop while we checked in. Once it was our time to check in the front desk attendant, alerted us that we had received an upgrade for our room and had to go to the other side to check in. As we were checking in, the butler had me sign a bunch of paperwork that never really explained anything. He also ran my credit card for 10,000 pesos and I had to ask what this was for because it was never explained to me. Once we were checked in, we met with a different person who was trying to sell us on the timeshare aspect of the resort. She was incredibly pushy and we had just come off of a long travel day, so we did not appreciate the continuous badgering to join the timeshare. We finally got to go up to our room and was shocked to see that our luggage still had not arrived so we had to go down to retrieve it ourselves. It was at this point we also realized we knew nothing about what rhe all inclusive had entailed despite speaking to two employees during check in. We came back downstairs and found a third employee who explained it all to us, but not before also trying to sell us on the timeshare. When we checked out, I received the itemized bill and realized that none of the room service or del