Holiday Homes in Arp

"There was water stains on the walls and stains on the lobby furniture. The pool and hot tub were digusting is was swap water at best. They charged me for the room even though I paid theu expedia still waiting on a refund. Every day we had to reset our key cards to get in the room and they said it was because of house keeping and even when I denied service to the room we had to register our key card again staff was very rude. When asked questions it was like I had bothered them and the "manager* said I dont know why the staff would tell you that because its not true they should have said some thimg else. I WILL NEVER STAY at this hotel again"

"Customer service was excellent "

"Customer service was awesome and professional. The morning breakfast was good too. The best experience I’ve ever had"

"The Staff always make my visit excellent whenever I stay here. A “shout out” to Daniel for single-handedly fixing some difficult issues, resolving them with ease."

"Needs some updating"

"All good"

"Don’t stay here until the renovations are complete. It’s like they gave up on caring for the rest of the rooms. The bedroom and bathroom were dirty. Subpar breakfast. "

"Very good! "

"The hotel itself was fine and as expected. However, it was understaffed with one person at check in. She was nice, but couldn't handle the demand - the technology was not working, so I stood in line twice for over 20 minutes each time to be helped. My room was not ready at check in time and was asked to come back later or wait in the lobby, but did not feel comfortable staying in the common areas, because of what what really caused me to give a low review of my stay which was the sheer number of construction workers that had finished their shift for the day and were all over the property (at the end of the work day and through the evening). They were lounging in cars in the parking lot, sitting in the outdoor patio area listening to music and hanging around in the lobby. I do believe they were staying there, as they were all in the lobbing for breakfast the next morning, but as a female traveling alone, I did not feel safe. "