6/10 Okay
Si Min Serene
Travelled with family
5 May 2024
Liked: Cleanliness
Disliked: Staff & service
We chose this hotel as it is the only one at Shin-Aomori Station and we wanted to stay near here as we were going to take the shinkansen after 2 days. However, while we had requested for a room on a higher floor, we were shocked to learn that we were assigned a room on the second floor upon check in. Staff were not very helpful at first and insisted that there were no rooms left when we requested for a room change. Only when we showed them that we had indeed put in a request for a higher floor that they reluctantly changed it for us. Breakfast was very simple and not a lot of options. Location was very convenient but this is the hotel's only plus point. Overall, I will only stay here in the future if I have to take the shinkansen, otherwise I would rather stay at hotels near aomori station instead.