Superior Apartment, 3 Bedrooms, Balcony
Check availability

Reviews of Smartflats Design - Rubens

4 out of 5
Smartflats Design - Rubens
5 Schuttershofstraat, Antwerp

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 34 reviews" "
Rating 8 - Good. 17 out of 34 reviews" "
Rating 6 - Okay. 0 out of 34 reviews" "
Rating 4 - Poor. 2 out of 34 reviews" "
Rating 2 - Terrible. 1 out of 34 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Philip

Disliked: Room comfort
Not as intended
Unit was switched. New apartment was on the corner of 2 main streets, very loud. I called upon arrival, answering service said someone would call, no call. Received email about the stay, I replied not happy. They said someone would contact me, no contact. Treacherous stairway to upstairs bathroom.
Stayed 3 nights in Sep 2021

8/10 Good

Amanda, Paris, France

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
This is an awesome location in Antwerp and the flat is great! I only wish we had known there was no elevator prior to booking. We were on floor 4, again, an amazing apartment. However, I am recovering from a knee injury so carrying luggage up 4 flights of stairs was difficult.
Stayed 1 night in Jun 2020

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Antwerp during our Trip to F1 Spa
Fabulous location; close to restaurants, shops and bars: parking directly in front of building but for 16 Euros and no more than 3 hours... free from 10pm until 9am, Monday to Saturday and free all day Sunday, not too bad considering you are in the centre of the city and we were there for the F1 race in Spa so we’re never really there during the day. Flat was massive with more room than expected. Had all you need with clean towels and linen at entrance if needed.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Nearby everthing. Beautiful interior
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean, great location and have everything we needed for our family of 5
Stayed 1 night in Jul 2019
Response from The SmartTeam on 12 Jul 2019
Thank you very much for your feedback. The SmartTeam

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. Location was amazing. :) I would recommend people to stay there. Antwerp is an amazing city.
Stayed 8 nights in Apr 2019

8/10 Good

Stuart

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Great start and a poor finish.
First things first. The Apartment is beautiful and the location is perfect for getting around Antwerp. The whole space is fantastic and ultra modern. The information received for access and for passports and checking in was very good. The downside.. The apartment could have done with a bit more of a clean - It looked a little rushed with dusty floors and crisp packets under sofas. The site does have an issue with Mosquitoes weird for this time of year. The problem stems from the outside decking area as when it rains there is insufficient drainage under the decking and it is a breeding ground for them. When we arrived the doors in the master bedroom and bathroom were on vent allowing them into the apartment from the decked area. My only other issue was the complete lack of customer service in regards to no WiFi or television. The service was not working on the Sunday when we arrived and was told by a worker at the flats it had not been working the day previous. We notified Smart flats ( before 17.00 ) and were informed we would be contacted on the Monday to have it resolved. No phone call. We called Monday morning and were told to notify by e-mail to which we responded it was already meant to be under investigation. We called again in the afternoon and was told it would be Tuesday and we would be contacted to which we explained we would be checking out by 12.00 again promised a phone call to no avail. I was on business with my young family staying at the hotel with no Media
Stayed 2 nights in Oct 2018
Response from Smartflats team on 6 Nov 2018
Hello Stuart, thank you for your detailed feedback, It really helps us to improve the quality of our services and our Smartflats.Our team has taken your observations into consideration, we are sorry that you have been inconvenienced by the lack of media. We hope that we can welcome you back in the future. The smartflats team

4/10 Poor

Bradley

Disliked: Cleanliness, property conditions & facilities
No Bueno
this is a 4th floor walkup, so make sure you are ready to lug your bags up. The apartment was dirty (dead bugs on floor and smashed on the walls in bedrooms and living room) The patio had cigarette butts everywhere laying around and when we arrived all the windows were open with no screens in place. We closed the windows on arrival, but we still all got dozens of mosquito bites from head to toe. The Shower room emitted a foul rotten egg smell that got bad once we closed the windows to the apartment. The people staying below us blasted music, yelled partying all night and danced so hard it made our apartment shake. I called up Smart Flats and they said they would let the people downstairs know they cant be doing that - to Smartflats credit - it was handled quickly. But it killed our 1st night. The apartment wouldve been nice if properly cleaned and if they either kept the windows closed while no one is staying in the rooms, or if they put in window screens. Smart Flats made it necessary outside of Hotels.com for me to register an account with them and share my Credit Card info to pay a small Belgian Tax (i felt uncomfortable doing this) and then they waited until i was already in Europe to email me and say i needed to email them a photo copy of my Passport to verify my reservation - this isnt a local requirement as it wasnt needed in any other flat we stayed in. Overall it was an experience I do not wish to repeat.
Stayed 2 nights in Sep 2018
Response from Sabrina on 28 Sept 2018
Thank you Bradley for your remarks. I am sorry to see that you did not have a fully satisfying stay with us. ID are required in all accomodations in Belgium. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Feel free to contact us so we can find the Smartflats that will best suit your needs. Have a nice day! The Smartflats Team.

8/10 Good

Verified traveller

Lovely apartment
Lovely apartment in a convenient part of the city - walking distance of the old town and close to the theatre district and the main shopping area. It's on the third floor and the stairs are quite steep, so not for anyone with mobility issues. Bit of a mosquito problem (we both got bitten a lot!), but comfortable beds, clean and beautifully furnished.
Stayed 4 nights in Sep 2018
Response from Sabrina on 18 Sept 2018
Thank you for taking the time to leave your review! It really helps us to improve the quality of our services and our Smartflats. I hope to welcome you back soon at Smartflats. We do have fans available upon request if you want to keep the windows closed. Do not hesitate to ask us next time :) Have a nice day!

2/10 Terrible

Teresa, Western Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful on photos, terrible to stay
The problem started with numerous emails and phone calls to receive access code to the flat which cause additional unnecessary tension and discomfort during the trip.This 2 bedroom duplex looks beautiful and fresh but there is no information that is NO elevator, and was NOT indicated at the time of reservation. The stairs to the 4th floor are extremely uncomfortable, narrow with no much space for foot and with high possibility of slippery especially when carrying large suitcase. For four people there were only two towels with a very uninteresting appearance and smell. During those two nights we were bitten by insects (I have over 40 bites), I hope that these bites will heal without a problem. The temperature in the attic bedroom was unbearable, on the day of arrival we found someone left radiators on and to improve conditions, the only thing we found was a wobbly loudly working fan. The WIFI "SF Rubens 401” code with password does not exist.On day of arrival we reported broken tap in the toilet/powder room vanity - problem not solved. As for the complementary coffee offered ONLY on the day of arrive this coffee machine is useless, nobody will spend few ours to search for unusual coffee pack. I would not recommend to anyone so bad experience.
Stayed 2 nights in Aug 2018
Response from Sabrina on 14 Sept 2018
I am sorry to see that you did not have a fully satisfying stay at Smartflats. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Feel free to contact us so we can find the Smartflats that will best suit your needs (we have many residences in Brussels, Liège and Antwerp, so there is plenty of choice!). Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, roomy quiet and close to the town center, A fan would be a good addition.
Stayed 1 night in Aug 2018
Response from Sabrina on 14 Sept 2018
Thank you for taking the time to share your experience. It really helps us to improve our services and our Smartflats. I hope to welcome you back soon at Smartflats. Feel free to contact us so we can find the Smartflats that will best suit your needs (we have many residences in Brussels, Liège and Antwerp, so there is plenty of choice!).

10/10 Excellent

AntonReiser, Long Island, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space. I was worried about the communications in advance, since there is no check-in area, but the SmartFlats folks were very helpful with my questions and all the info (entry codes, etc.) arrived right on time, and their answers to my questions were rapid. We even found parking on the street right in front of the entrance. Great location, very walkable in downtown. Very spacious apartment, beautiful rooms, incredibly clean, nice terrace. I got alot of street cred from the family for this great booking!
Stayed 1 night in Jun 2018
Response from Sabrina on 7 Sept 2018
Thank you for taking the time to leave your review! I am glad to see that you had an excellent stay at Smartflats. This is the kind of experience we want to provide to our guests and are working hard to make all of customers as happy as you are. Such feedback keeps the team motivated to give its best! I hope to welcome you back soon at Smartflats. Feel free to contact us so we can find the Smartflats that will best suit your needs (we have many residences in Brussels, Liège and Antwerp, so there is plenty of choice!).Have a nice day!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Nice large flat
A great apartment
Stayed 4 nights in Apr 2022

10/10 Excellent

Benoit

Travelled with family
Liked: Room comfort
Stayed 1 night in Feb 2022

8/10 Good

gustaaf

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fijn appartement. Lekker ruim en super schoon. Keuken benodigdheden zijn minimaal maar je gaat niet naar Antwerpen om zelf te koken. WiFi deed het niet en hebben ze in 2 dagen ook niet aan de praat gekregen. Communicatie met de helpdesk is lastig.
Stayed 2 nights in Nov 2021

8/10 Good

Ingrid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tolle großzügige, saubere Wohnung im Zentrum von Antwerpen. Gute Ausgangslage um die Stadt zu erkunden. Sehr geschmackvoll eingerichtet. Etwas hellhörig. Service und Kommunikation waren nicht gut gewesen. Es fehlte ein kompletter Bettwäschesatz und dazugehörige Handtücher. Smartflat war nicht in der Lage dieses am gleichen Tag nachzureichen. Eine Person musste auf dem Sofa ohne Bettwäsche schlafen, sich mit Jacken zudecken. Auf Anschreiben reagierte man sehr zeitverzögert, manchmal gar nicht und nicht lösungsorientiert. Am kommenden Tag wurde dann die fehlende Wäsche nachgereicht. (wieder auf Nachfrage) Keine Entschuldigung mehr dazu. Das hat uns enttäuscht, denn die Wohnung ist sonst optimal für uns als Familie gewesen. Die Art der Kommunikation war zermürbend und hat einen bis zur Lösung unzufrieden gemacht.
Stayed 3 nights in Oct 2021

8/10 Good

Chiara

Travelled with group
Liked: Cleanliness
Fine
The apartment is located very nicely, and easy to access with the code you’ll receive via text or email. Very clean as well, aside from some dead mosquito stains on the walls. Some reviews speak of a mosquito problem; we brought anti mosquito plugs and didn’t get bitten at all. The apartment does not look exactly as in the pictures, though it’s a similar space. Bedrooms are quite different, the upstairs bedroom did not have a bed, only a mattress on the floor. I contacted smartflats beforehand to check whether it would really be a bed (because of reviews), and they assured me it would be, so I was very disappointed. Also, the door to the terrace does not lock and can be opened from the outside. It gets quite hot inside because it’s the top floor, so I wouldn’t recommend this apartment in the midst of summer. Finally, two days before our arrival Smartflats contacted me to say they couldn’t host us in the apartment because of a technical issue, and offerend me a cheaper one, further away from the center. When I checked several booking sites looking for new accommodation, I saw they made this apartment available for booking again, for a higher price than I paid. Did not seem very customer friendly. As you can imagine, I was not very amused and called them about it. They apologised and fixed the problem.
Stayed 2 nights in Sep 2021

10/10 Excellent

Kristian

Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
top lokatie, mooie inrichting, dicht bij leuke winkels en restaurants
Stayed 1 night in Feb 2020
Response from Arnaud on 13 Mar 2020
Goedendag en hartelijk bedankt voor jullie toelichting. Wij zijn blij te horen dat de inrichting en de grootte van ons appartement jullie bevallen. Iedere dag werkt onze ploeg hard om het zo aangenaam mogelijk te maken. Het doet ons deugd om zo een mooie beoordeling te krijgen. Bedankt en wij hopen jullie binnenkort terug te zien! Het team van Aparthotels Smartflats

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ruim mooi appartement, zitten belangrijkste voorzieningen in. Was schoon. Leuk huisje!
Stayed 1 night in Feb 2020
Response from Arnaud on 13 Mar 2020
Goedendag en bedankt voor jullie reactie. Wij zijn blij te horen dat jullie verblijf bij ons is meegevallen. Onze ploeg werkt dag na dag hard om jullie het zo aangenaam mogelijk te maken,het doet ons deugd om zo een mooi bericht te krijgen! Dank u wel,wij hopen jullie in de toekomst terug te zien bij Aparthotels Smartflats. Prettige dag!

8/10 Good

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Arnaud on 13 Feb 2020
Hello, thank you very much for taking the time to share your experience. We are glad you enjoyed your stay with us. We hope to welcome you back soon at Aparthotels Smartflats. The smartflats team

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Heel netjes, ruim, schoon en alles was in zeer nieuwe staat. Alleen wat weinig bekers/ pannen etc aanwezig
Stayed 3 nights in Jan 2020
Response from Arnaud on 15 Feb 2020
Goedendag en bedankt voor jullie reactie. Wij zijn blij te horen dat jullie verblijf bij ons is meegevallen. Onze ploeg werkt dag na dag hard om jullie het zo aangenaam mogelijk te maken,het doet ons deugd om zo een mooi bericht te krijgen! Dank u wel,wij hopen jullie in de toekomst terug te zien bij Aparthotels Smartflats. Prettige dag!

10/10 Excellent

DaphneSiahaija

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appartement was super! Ligging perfect, super schoon en de incheck ook goed geregeld.
Stayed 2 nights in Nov 2019

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frauenpower
Die Wohnung ist ideal im Stadtzentrum gelegen. Schöne Innenarchitektur und Farben. Alles sauber und genügend Handtücher vorgefunden. Leider hatte es bereits miese Mücken welche und in der Nacht belästigt haben. Das Appartement ist ideal aufgeteilt für 6 Personen und gut eingerichtet.
Stayed 3 nights in May 2019
Response from The SmartTeam on 12 Jul 2019
Dear, Thank you so much. Your feedback is really appreciated.

8/10 Good

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grosszügiges Apartment mitten in der Stadt
grosszügiges Apartment, modern eingerichtet, 2 grosse Bäder sowie grosser Wohn- Essbereich Küche/Geschirr und Zimmer alles sehr sauber, einfach toll! Lage zentral, perfekt für einen Städtetrip einmal etwas laute Musik nebenan/oberhalb, jedoch nur von einem Zimmer aus hörbar check-in und check-out verliefen reibungslos und sehr schnell würde sofort wieder dort übernachten!
Stayed 4 nights in Mar 2019

8/10 Good

Elif

Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2019
Response from Smartflats team on 6 Mar 2019
Hi and thank you for your review

8/10 Good

Carman, Hong Kong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping area. Everything is good, the only bad thing is no elevator.
Stayed 1 night in Feb 2019
Response from Smartflats team on 27 Feb 2019
Hello Carman and thank you for your review !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Appartement war super modern eingerichtet und sehr sauber. Das einzige Problem war dass es sehr hellhörig ist und eine Gruppe unter uns dauerhaft an Party machen war. Ansonsten bin ich rundum zufrieden und würde jederzeit wieder buchen.
Stayed 2 nights in Feb 2019
Response from Smartflats team on 27 Feb 2019
Hello and thank you for your review

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Heel netjes en mooi ingericht, alleen het dekbed is niet heel warm.
Stayed 1 night in Feb 2019
Response from Smartflats team on 6 Mar 2019
Hi and thank you for your review !

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ideale plek in het centrum van Antwerpen. Heel schoon en ruim. Goede voorzieningen. Alleen de WIFI viel te vaak uit of was te zwak. Hulp is er alleen op afstand via mail. Als s avonds de tv of WIFI uitvalt wordt het pas de volgende dag opgepakt. Al met al zijn wij zeer tevreden!!!
Stayed 4 nights in Oct 2018
Response from Smartflats team on 6 Nov 2018
Hello thank you very much for this review, we are glad that you appreciated the location of our flat. Your remarks will be taken into consideration. We are sorry for the Wifi, the problem have been solved. We hope that we can welcome you back in the future. The smartflats team

10/10 Excellent

Antônio, Curitiba PR Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom apto bem espaçoso . Sem elevador.
Stayed 1 night in May 2018