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Reviews of Icône Hôtel

Icône Hôtel
1 Faubourg des Balmettes, Annecy, Haute-Savoie

Reviews

8.0

Very good

Rating 10 - Excellent. 18 out of 62 reviews" "
Rating 8 - Good. 30 out of 62 reviews" "
Rating 6 - Okay. 8 out of 62 reviews" "
Rating 4 - Poor. 5 out of 62 reviews" "
Rating 2 - Terrible. 1 out of 62 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2019

10/10 Excellent

Angel, Madison WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Execellent Location
The hotel is located just around the corner from one of the archways to the old town. You will find lots of restaurants just steps away from the hotel entrance. The hotel is in an old building, so there's no elevator. Our room was clean and spacious. The bathroom was quite spacious as well. A hair dryer was provided which was a plus. The beds and pillows were comfortable. It was one of the most quiet places we stayed during our two weeks travel in France and Switzerland. We didn't hear any street or guest noises. The air conditioning worked well. The staff was very helpful. We had a car with us and was told to park in a nearby underground parking. The hotel paid for part of the parking fees.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Perfect location to Annecy le Vieux,50 meters to restaurants. Staff very helpful. Beautiful village.

6/10 Okay

erika, vero beach

Liked: Staff & service
the hotel is in a really good location, right next to the old town. Step out the side door and you are in the most lovely part of a lovely town. Rooms modern and clean, quite small. Staff was helpful and even reduced price of room because window couldn't be opened. They did this without any prompting or question from us. We didn't get the breakfast, so can't rate it. M

8/10 Good

James, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Annecy. Perfect Location!
Great hotel in the most ideal location in Annecy!

8/10 Good

Mark, Orange NSW Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem
Fantastic little place right on the doorstep of the old town. We stayed in the tower above the alley that led down into the old sector. Room was small but clean and facilities were fine. We were lucky to be checked in by a lovely woman who spoke excellent English and was most helpful.

6/10 Okay

Verified traveller

What an experience...
We came and found out that we dont have any reservation on this hotel, eventhough we had a confirmed confirmation sent by hotel.com via my cellular and email. It took a while for us to finally get the room, with a new resevation. They said next time we need to double check the room condirmation with the hotel in order to make sure we would have the room. When we check out, i couldn't use my credit card and being cancelled, paid with my husband's card finally. At the end we got double charged for a one night stay from my card and my husband's. Still waiting for their reimbursement.

2/10 Terrible

Callum, UK

Disliked: Staff & service, room comfort
Don't get room 25! Tiny, cramped and laughable
We stayed for 3 nights, it was an off-the-cuff booking for a random trip in to the continent as a treat for my fiance. I wish I hadn't booked here. Upon arrival we were told that they didn't have our booking, despite me having the confirmation in hand. They then tried to find us a room, which they did, however I wish they hadn't bothered. We got a twin (not the double we booked) and it was the tiniest room I've ever encountered, the bathroom was more like a closet. It was obvious that this was a reserve room that they didn't really rent out. So, in short, the location is great, it's clean enough but for the love of god, don't accept room 25 if you get offered it!

8/10 Good

Mr_Geee, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Firstly the hotel is very well located near the heart of the old town but no so close that you get the noise. Within minutes you are also out of town and on the main road to the motorway. The hotel and service were great, my only concern was a lack of shampoo in the shower, and a shower head which would continuously move resulting in a 'chase the shower' debacle but a slight inconvenience if you take the hotel as a whole.

4/10 Poor

PATRICK

Liked: Cleanliness, room comfort
Disliked: Staff & service
HOTEL ET PERSONNEL DECEVANT
notre sejour c'est mal passé . Il manquait le réfrigérateur pas de rideaux à la fenètrela télé en panne (un technitien est intervenu en soirée) le lavabo l'eau avait du mal a évacuer. Le 11/07/21 dans la soirée une personne a ouvert notre porte véroullée quand j'ai demandé qui c'était celle ci c'est sauvé nous avons prevenu l'acueil nous n'avons pas eu d'explications ni d'excuses. De ce fait nous avons contacté vos services et décidé avec votre accord etcelui de l'hotel de quitté celui ci le lendemain 12/07/21 aprés le règlement des deux nuit
Stayed 7 nights in Jul 2021

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from linda on 22 Feb 2021
Nous vous remercions pour cet avis Un très grand plaisir de vous recevoir

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Très bien situé. Par contre la literie n’est pas confortable (matelas très fin, on sent les lattes du sommier à travers...)
Stayed 2 nights in Oct 2020

10/10 Excellent

Aurélien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour parfait
Un hôtel très bien situé, au coeur du centre ville. Très agréable pour tout faire à pied, de plus que l'hôtel est très propre & confortable. Il y'a tout à disposition et le personnel est très agréable, je recommande fortement cet hôtel
Stayed 2 nights in Sep 2020

4/10 Poor

Verified traveller

Stayed 3 nights in Sep 2020

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très correct
Mise à part le manque d’ascenseur, très bien
Stayed 1 night in Aug 2020

6/10 Okay

Jean-Louis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Icone hôtel
Hôtel bien situé cœur de ville mais rue bruyante bar pub de nuit sous les fenêtres de l’hôtel .... parking oui non pour moi pas une réponse correcte pour me dire de nous garer à 800m de l’hôtel et sous la pluie tombante .... Sinon propre et agréable chambre petite et bruyante cote rue sous arche
Stayed 2 nights in Aug 2020

10/10 Excellent

Lyne, Besancon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil au top, super bien situé, parking gratuit à proximité, je recommande.
Stayed 2 nights in Aug 2020

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

4/10 Poor

Martine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Il faut savoir qu'il n'y a pas d'ascenseur, arrivés à la chambre pas de cintres, la clim ne fonctionnait pas le frigo faisait du chaud, chambre donnant sur la rue très bruyante, et le WIFI ne fonctionnait pas dans la chambre mais à la réception , heureusement que le feu d'artifice sur le lac était génial.
Stayed 3 nights in Aug 2019

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Personnel et chambres agréable Dommage qu'il n'y ait pas d'ascenseur
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L emplacement la qualite de l accueil le petit dej...
Stayed 1 night in May 2019

8/10 Good

MURIELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cet hôtel est bien situé et la chambre 24 est très agréable. Petit bémol, il manque un petit meuble pour poser sa valise et des portes manteaux. Bonne literie Accueil agréable et commerçant
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location - small rooms
Good located hotel by the city gate. Bad breakfast which costs extra. Rooms a bit too small and dark.

8/10 Good

Lisa, Lausanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central business hotel
Clean basic business hotel in the old town. Staff was incredibly friendly and helpful. We could leave the luggage there on the day of checkout free of charge. The Wifi in the rooms worked fine too. There is no safe in the room but there is a safety deposit box at reception. The only downside was that the room was a bit stuffy when we arrived but this was solved by opening the window. Also the shower wasn't great. The water-pressure was not so good and it was difficult to regulate the temperature. All in all, we had a great stay anyway and definitely recommend it.

8/10 Good

Christelle, Région parisienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmant hôtel bien situé
Hotel très bien situé et plein de charme. Les chambres mériteraient une rénovation mais sont propres. Personnel très agréable et très serviable.

10/10 Excellent

LEA, JAPAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
サント・クレール通りに沿っていてアクセスに便利で、きれいなホテル
サント・クレール通りに沿っており、アヌシー湖にもすぐに行ける。スタッフの対応も丁寧で、とても素敵な気分にさせてくれる。朝食も充実しており、大満足の滞在だった。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
I can recommend this hotel:)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Edvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Hotel Icone
Stayed for three nights in August 2015. Had a wonderful stay at Icone Hotel and there was really nothing to complain about! Did not try the hotel breakfast as a really charming street of the old town starts just behind the hotel, here lots of cosy restaurants and shops are located so we bought our breakfast there instead. The location is as mentioned the best part of the hotel as the old town of Annecy is incredibly beautiful and the lake is really close by.

8/10 Good

Marc

Liked: Cleanliness, staff & service

8/10 Good

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice stay
we stayed for two nights. It is well located from the old city, nearthe canal, castle, restaurants ... And it's about 5-10 min, to arrive to the beginning of the lake.

10/10 Excellent

Jonathan, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Position / qualité / prix impeccable
L'hotel icône est idéalement placé. Propre. A 5 minutes de la gare à pied et à l'entrée du viel Annecy Le petit déjeuner peut être amélioré

6/10 Okay

Simone, Curitiba

Recepção fechada
Chegamos a Annecy as 11 da noite. Eu, meu marido e duas filhas pequenas. Recepção fechada. Ninguém. Um telefone para contato. Liguei...só falavam francês... Bom, em resumo, com meu francês macarronico levei 15 minutos para entender como conseguir a chave. Num cofre pro lado de fora, digitei a senha e lá estava. Entramos por uma porta especial dos fundos. Se você não fala francês, perde a reserva e o dinheiro. Hotel horrível, velho e quarto ruim. Localização ótima mas no dia seguinte nos mudamos para outro bem melhor.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

8/10 Good

ジャン, 東京都

Liked: Cleanliness, staff & service, room comfort
立地よし部屋良し、ただエレベーターはなし
アヌシーのメイン通りサントクレールの入口に立地。旧市街散策と食事には便利。スタッフも部屋も三ツ星の基準はクリア。ただエレベーターがなく、2階(日本でいう3階)までトランクの上げ下ろしは大変だった。

6/10 Okay

Michel, chatel

Liked: Cleanliness, staff & service
ça avait mal débuté.... mais ça s'est arrangé!
Nous avions choisi cet hôtel pour sa position centrale, nous avons réservé très tôt pour être sûr d'avoir 4 chambres pour deux nuits: confirmation de l’hôtel tout semblait parfait.En arrivant: déception ils voulaient faire déménager un de nos couples d'amis pour la dernière nuit!Nous avons refusé en argumentant. Nous étions prêts à tous partir.Quelques heures après la direction nous a appelé: tout était arrangé plus de déménagement. nous avons même eu un geste commercial sur la totalité des petits déjeuners.Malgré cet incident il faut reconnaître que la patronne est sympa, elle a tout fait ensuite pour nous faciliter la vie. l’hôtel a une bonne situation, même si les chambres sont petites et le petit déjeuner un peu cher(9,5€)

8/10 Good

charles-eric

Liked: Staff & service, property conditions & facilities
Response from Nicolas on 19 May 2015
Nous espérons vous revoir prochainement dans notre Hotel Icone. Cordialement.

8/10 Good

louise, neuchatel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour à Annecy
Hôtel en plein centre alliant proximité du marché aux puces et confort. Personnel très sympatique.
Response from Nicolas on 9 May 2015
Bonjour, merci d'avoir laissé votre avis sur notre établissement ! La qualité de l'accueil est primordiale, nous faisons en sorte que vous vous sentiez chez vous ! Merci d'avoir été sensible à cela. Nous espérons vous revoir prochainement dans notre Hotel Icone. Cordialement.

8/10 Good

dominique, liège

Liked: Cleanliness, staff & service
Fort bien dans l'ensemble mais...
Un séjour de 4 nuits en famille, le personnel est très sympa, l'hôtel est bien situé dans la vieille ville. Les petits déjeuné sont bien avec un buffet suffisant. Les chambres sont correcte mais certaines un peu petite. La literie est bonne. Le seul point négatif : ce sont les salles de bain qui sont beaucoup trop petite, douche vétuste avec rideau trop petit, moisissure sur les carrelages, ...
Response from Nicolas on 9 May 2015
Bonjour, merci d'avoir laissé votre avis sur notre établissement ! La qualité de l'accueil est primordiale, nous faisons en sorte que vous vous sentiez chez vous ! Merci d'avoir été sensible à cela. Nous sommes ravis que vous ayez apprécié notre petit déjeuner continental en formule buffet. Concernant les salles de bains, nous avons conscience qu'une rénovation est nécessaire sur certaines ! une réflexion est actuellement en cours ... votre avis est important pour nous et nous en prenons compte pour améliorer la qualité de notre hébergement. Nous espérons vous revoir prochainement dans notre Hotel Icone. Cordialement.

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nicolas on 20 May 2015
Nous espérons vous revoir prochainement dans notre Hotel Icone. Cordialement.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nicolas on 19 May 2015
Nous espérons vous revoir prochainement dans notre Hotel Icone. Cordialement.

10/10 Excellent

Jiahui, Nice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon
C'etais très bien;nous sommes très contente là
Response from Nicolas on 20 May 2015
Bonjour, merci d'avoir laissé votre avis sur notre établissement ! Nous espérons vous revoir prochainement dans notre Hotel Icone. Cordialement.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel
Excellent emplacement, chambre très propre. Excellent séjour
Response from Nicolas on 19 May 2015
Bonjour, merci d'avoir laissé votre avis sur notre établissement ! Nous espérons vous revoir prochainement dans notre Hotel Icone. Cordialement.

8/10 Good

Sarah

Liked: Cleanliness, room comfort