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I like staying at the aspen, however the one thing that I found was that they don’t give you paper towels or napkins, they have everything else but that. I think that if you are going to have all utensils and cooking stuff, dish soap etc you should at least put one roll of paper towels. Otherwise the stay was nice.
I recently stayed at this hotel and found it convenient and comfortable. Lara the room cleaner did such an amazing job cleaning the room it was spotless. Front desk was great! Also has stable Wifi and hot shower. Kitchen area and fridge was a plus. I like the big mirror with bright light. 10/10
Housekeeping needs attention: our room had a stained pillowcase, full trash can and one Kleenex in the box. Halls looked as if they were not regularly vacuumed.
Mostly the front staff desk.
We had trouble with our unit blowing hot on one side and cold on the other.
We did inform the front desk and they took care of us right away.
Aspen Suites are always nice. It's my go to spot if I don't have other plans. I love the full fridge for shopping since I live in a remote location.
The room was dusty, but otherwise was nice and comfortable. I would definitely stay again!
The location was convenient for in town or out of town travel.
Larry
Stayed 2 nights in Oct 2023
Response from Anna front desk on 30 Oct 2023
Hello Larry, thank you for rating, we appreciate it.
6/10 Okay
Donald
20 Oct 2023
Disliked: Staff & service
Fire alarm went off and no staff were anywhere to be found to inform guests and/or answer questions. No emergency crews arrived and we were never informed as to why the alarm went off.
I don’t think I’ve ever stayed in a cleaner hotel. The staff was professional, the room was amazing and if anything would have made this facility better, it would have been breakfast.
Teralissa
Stayed 5 nights in Oct 2023
Response from Anna front desk on 17 Oct 2023
We're happy to hear your stay was awesome with us! thank you, and we look forward to seeing you again.
For me its all about the customer service, a big shout out to my favorite Hotel Clerk Ellen-Jean, she is amazing, and is a reminder that people with big hearts and great work ethic still exist out there in the service world.
John
Stayed 1 night in Oct 2023
Response from Ella-Jean on 22 Oct 2023
It is absolutely my pleasure serving you, I always believe in spreading Aloha around the world. I appreciate you and look forward to welcoming you on your next stay with Aspen Hotels.Ella-Jean
Hello Raquel, thank you for rating your stay with us !
10/10 Excellent
Piama
Travelled with family
8 Oct 2023
I always stay here when in Anchorage because parking is always close, it’s safe, the staff are friendly, everything is always clean, and it’s centrally located.
Piama
Stayed 4 nights in Oct 2023
Response from Anna front desk on 12 Oct 2023
good to hear! thank you for your feedback we look forward to seeing you in the future :)
Rooms along Tudor Rd. are very loud, not enough noise insulation. They only offer housekeeping after 7 nights, otherwise you need to get towels etc. at the front desk.
Prices are high in September/October.
Gerwin
Stayed 3 nights in Sep 2023
Response from Anna front desk on 30 Oct 2023
Hello gerwin, thank you for rating, we appreciate it.