We had wait over 5 minutes for someone to tend to us after ringing the doorbell. The customer service was null actually rude and disrespectful. We were surprised with other fees, needing a $100 cash deposit along with a valid credit card. Our bathroom lights did not work, the room was horrible, there was a used soap, the chair in the room was filthy and broken. The smell of the room was putrid. No option to cancel the reservation.