American Free Zone Hotels, San José

"Great place to stay "

"Staff was nice and accommodating we left for airport early so we had the breakfast to go which was nice "

"Nice hotel, the beds weren’t the most comfortable but it was fine for our short stay. Beautiful grounds. "

"Didn't use parking and the breakfast is always good, though often, we are told the espresso coffee machine is not working. "

"Great time!!!!"

"Hotel is great, clean, friendly staff. The airport shuttle from hotel to airport was great. A group of us waited about 40 minutes for the shuttle at the airport. "

"I would like to begin by highlighting some positive aspects: initially, the team was very efficient in managing the addition of two extra days to our reservation and the transportation from the airport. Likewise, the staff was always very friendly and did their best with the available resources and the obstacles they faced. However, I regret to inform you that the hotel does not seem to be prepared for peak season in terms of staffing, towel availability, and cleanliness. My husband is a very light sleeper, and although we requested a room change because our stay was for two weeks, we were placed on the fifth floor, in the room next to the elevator and below the lounge. The noise of tables and chairs being moved until 10:30 p.m. made it extremely difficult for him to rest, and we could not be relocated because the hotel was full. On the other hand, I had a serious health issue related to the breakfast buffet. I was recovering from food poisoning for four days; after temporarily moving to another hotel to rest, I became ill again immediately after eating at the buffet upon my return. Additionally, we experienced daily inconveniences with the towel service, as we had to wait until after 4:00 p.m. to receive them. Finally, we noticed that the pool area does not have enough shade or seating for the number of guests. I usually leave positive reviews about my stays, but this time the experience was "

"Overall, the stay was very good. We had an issue with having not hot water. After unpacking and settling into the room I attempted to take a shower only to discover not hat water. After several attempts to resolve the issue we were giving another room which required us to pack up and relocate to another room."

"Nos llevamos la mala experiencia que el check in era a las 3pm y nos hicieron esperar hasta casi las 5pm porque no estaban disponibles, y el personal se mostraba bastante estresado por la cantidad de personas con el mismo inconveniente y no fueron muy empaticos con los huéspedes. El hotel está un poco deteriorado, hay pasillos con alfombras en muy mal estado! El desayuno muy bueno y muy surtido "