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Hilton Garden Inn San Jose Airport City Mall

3.5 star property
Pet-friendly hotel connected to a shopping centre in Alajuela with free parking

Choose dates to view prices

The Hilton Garden Inn San Jose Airport City Mall offers a convenient retreat near shopping. Guests love the helpful staff and practical amenities like free in-room WiFi and coworking spaces. The outdoor pool area provides a refreshing spot to unwind after a day of activities.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
The current price is NZ$275
includes taxes & fees
15 Nov - 16 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

9.2 out of 10
Wonderful
(27 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

7.4 out of 10
Good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Mountain view

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

8.8 out of 10
Excellent
(27 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Rainfall showerhead
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Mountain view

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Rainfall showerhead
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Francisco J. Orlich Road, Alajuela, Alajuela

What's nearby

  • City Mall - 1 min walk - 0.0 km
  • Juan Santamaría Park - 17 min walk - 1.5 km
  • Alajuela Cathedral - 2 min drive - 1.8 km
  • Parque Viva - 9 min drive - 6.7 km
  • Terrazas Lindora Shopping Center - 10 min drive - 7.7 km

Getting around

  • San Antonio de Belen Station - 21 min drive
  • San José (SJO-Juan Santamaría Intl.) - 10 min drive

Restaurants

  • ‪Chili’s Grill & Bar - ‬1 min walk
  • ‪Spoon - ‬2 min walk
  • ‪Subway City Mall - ‬2 min walk
  • ‪Spaghetti Factory - ‬2 min walk
  • ‪Burger King - ‬3 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Hotel connected to a shopping centre
You can look forward to a free return airport shuttle, a poolside bar and a corner/local shop at Hilton Garden Inn San Jose Airport City Mall. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as a shopping centre on-site and dry cleaning/laundry services.
You'll also find perks such as:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), an electric car charging station and ATM/banking services
  • A front desk safe, multilingual staff and meeting rooms
  • Guest reviews speak highly of the breakfast, pool and helpful staff
Room features
All 149 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Rainfall showers, designer toiletries and hairdryers
  • 55-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Similar properties

Restaurant

Hampton by Hilton San Jose Airport

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
9.2 out of 10, Wonderful, 2,366 reviews
The price is NZ$255
includes taxes & fees
7 Dec - 8 Dec
Hampton by Hilton San Jose Airport

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre (2,054 square foot of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 35 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls and an off-lead area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Frequently asked questions

Does Hilton Garden Inn San Jose Airport City Mall have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hilton Garden Inn San Jose Airport City Mall?

As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn San Jose Airport City Mall on 15 Nov 2025 start from NZ$274.7, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Garden Inn San Jose Airport City Mall pet-friendly?

Yes, Hilton Garden Inn San Jose Airport City Mall allows pets (limit 2 total) with a maximum weight of up to 35 kg per pet. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hilton Garden Inn San Jose Airport City Mall?

Self-parking is free at this property.

What time is check-in at Hilton Garden Inn San Jose Airport City Mall?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hilton Garden Inn San Jose Airport City Mall?

Checkout is at noon.

Does Hilton Garden Inn San Jose Airport City Mall provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 4:00 AM to 1:00 AM at scheduled times.

Where is Hilton Garden Inn San Jose Airport City Mall located?

Situated near the airport, this hotel is within 1 mile (2 km) of City Mall, Juan Santamaría Park and Alajuela Cathedral. Central Market Alajuela and Plaza Real Alajuela are also within 1 mile (2 km).

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Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 951 out of 1377 reviews
Rating 8 - Good. 214 out of 1377 reviews
Rating 6 - Okay. 108 out of 1377 reviews
Rating 4 - Poor. 55 out of 1377 reviews
Rating 2 - Terrible. 49 out of 1377 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Very clean place with inside and surrounding food options . Very respectful staff and a shopping mall and casino right outside the front door. Will always stay here when I’m in town until something changes.
Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The HGI San Jose is the only hotel to stay at near San Jose Airport. The staff are great and the rooms large and comfortable. Free shuttle to the airport is perfect!
Stayed 1 night in Oct 2025

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, nice staff, easy to access from the airport.
Stayed 1 night in Aug 2025

8/10 Good

Jona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice that they offered a shuttle to the airport at 4am.
Stayed 1 night in Oct 2025

10/10 Excellent

Daina

Liked: Cleanliness, amenities, property conditions & facilities
The room was very comfortable for me, with a desk to get some work done at, and a lovely, cozy bed. I had a great sleep, the room was clean, and the staff were all friendly. It's an excellent location - the shuttle to and from the airport was prompt and easy, the City Mall offers some additional food and shopping options, and overall this was a comfortable and safe hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

David Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often. The staff is great!!
Stayed 1 night in Sep 2025

10/10 Excellent

Dusti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this room for my husband and our 3 kids for the night so we would be closer to the airport for our flight the next morning. Super close to airport and has free shuttle to and from. Staff was nice, the mall next door entertaining for the family and dinner.
Stayed 1 night in Oct 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and comfy
Stayed 1 night in Sep 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Oct 2025

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Thank you
Stayed 1 night in Sep 2025

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service good. Little noisy
Stayed 4 nights in Oct 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Close to San Jose airport to stay before traveling on!
Stayed 1 night in Aug 2025

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is connected to The Mall so very convenient for shopping and restaurants
Stayed 1 night in Aug 2025

10/10 Excellent

Césare

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel close to the airport.
Stayed 1 night in May 2025

10/10 Excellent

feliciano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, and easy to moving
Stayed 1 night in Aug 2025

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay from a late arrival and picking up our rental car
Stayed 1 night in Jul 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok place, it will be better if they publish the shuttle schedule instead of saying every falf hour. From when?
Stayed 1 night in Oct 2025

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and close to airport
Stayed 1 night in Jun 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel near airport
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here just one night on our way out of San Jose airport. Everything about it was convenient and provided exactly what we needed. Strongly recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Great location, close to the airport. Staff was amazing! Super amazing!
Stayed 1 night in Jul 2025

6/10 Okay

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick access to airport if you need to leave early the next day.
Stayed 1 night in Jul 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, and clean hotel. Close to the airport and close to the mall which makes the location ideal.
Stayed 1 night in May 2025

8/10 Good

Natalio

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
In the hotel, the amenities are not great.
Stayed 2 nights in Sep 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place book with confidence
Stayed 1 night in Jul 2025