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"Room was spotless and roomy, bed comfortable, staff very friendly and helpful, location of hotel on lake was walking distance to town and sites"

"Lovely hotel overlooking Kandy with breathtaking views. All of the staff were so friendly and happy to help with anything we asked. Khan, in the dining room was especially attentive to our needs and always tried to make us more comfortable. The pool area is lovely too so you can relax after a hot day. It’s a bit further away from Kandy centre but I would say worth it for the stunning views and you can get a cheap tuk tuk into the centre in around ten minutes so fine for us. "

"Great hotel, amazing views of Kandy. Great swimming pool, nice breakfast and buffet (although I did have better at other places in Sri Lanka). I had a great time and I would definitely stay here again. Definitely recommend it!"

"Excellent service and great property. Very helpful staff. "

"Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again. 🌟🌟🌟🌟🌟"

"Room was good. Service was amazing "

"All facilities excellent Only suggestions Liquid soap in bathroom instead of bars of soap Bath could do with grab bars or a bath mat Otherwise a beautiful location with stunning views "

"Nice place, good service. Not many sun loungers at the pool. Sad to hear that the leftovers from the buffet are thrown out and not given to the ones in need. Try to reduce food waste, and at the same time do something good for the ones without much."

"Large, modern and well equipped room with beautiful views over the city and a small balcony. The restaurant and bar area is very pleasant, on the rooftop with great views. Food is a little hit and miss. Just worth noting that prices on the menu don’t include taxes. When these are included, this, together with service, adds a third to the bill. This is really misleading and could be easily fixed. Excellent value overall though. "