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Reviews of Presidency Airport Hotel

2.5 out of 5
Presidency Airport Hotel
Entrance International Terminal, Aluva, KL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 27 out of 33 reviews" "
Rating 8 - Good. 2 out of 33 reviews" "
Rating 6 - Okay. 1 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Renu S

Easy for airport travel
Stayed 1 night in May 2024

10/10 Excellent

Karthik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport and friendly staff.
Stayed 1 night in Mar 2024
Response from Manager on 18 Apr 2024
Dear SirYour words of appreciation well received and share with our team members. Thank you very much

10/10 Excellent

Sadhasivan

Liked: Cleanliness, amenities, property conditions & facilities
Awesome. Super Chef who. Provided me very tasty food. Room is very clean and. Tidy. The driver who dropped me. In the Airport was very much helpful. .Toraly my stay was comfortable
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest Greetings from Presidency Your words of appreciation is well received and shared with our team members. We sincerely look forward to welcoming you again . Warm Regards

10/10 Excellent

Sadhasivan

Liked: Cleanliness, amenities
Awesome. Well maintained. Tasty food. Well trained staff. Totally very good opinion
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest Greetings from Presidency Your words of appreciation is well received and shared with our team members. We sincerely look forward to welcome you again. Warm Regards

8/10 Good

Pushparajah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean and verry convenient to all access staff are very friendly.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 8 Mar 2024
Dear Guest Greetings from Presidency Your words of appreciation is well received and shared with our team members.We sincerely look forward to welcome you again. Warm Regards

4/10 Poor

suchudanundan

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Dear SirThank you for taking time to review us.We are extremely sorry for the inconvenience cause and definitely take up management and work towards improvement.We really appreciate your patronage

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room, right across from the airport. Clean, modern, and convenient.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Dear SirThanks for your review,We are pleased to know that you liked your stay with us.Thanks from all our team members

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely new airport hotel - nice room and comfy bed. Staff were very friendly and helpful
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Dear sirThanks for you valuable time and really motivating comments.We look forward to wecome you back,Thanks from our entire team

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best airport hotel ever and I’ve stayed ina fe
This hotel exceeded my expectations. It was lovely quiet and the staff were very accommodating. This is the perfect hotel stay before a morning flight and their shuttle is free. I highly recommend this place!
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Dear SirMany thanks for taking the time to review us.It gives us immense pleasure to know that you enjoyed the stay.We look forward to wecomeing you back,Thanks from our entire team

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear guest Greetings from Presidency Your words of appreciation is well received and shared with our team members We sincerely look forward to welcome you back again

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Guest Your appreciation is well received and shared with our team members We sincerely look forward to welcome you back again

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Guest Greetings from Presidency Your words of appreciation is well received and shared with our team members . We sincerely look forward to welcome you again

10/10 Excellent

Calum

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Airport Hotel
Excellent service. Very clean and comfortable rooms an facilities. Terrace pool is a great place to relax and watch some planes landing at Cochin Airport.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 11 Feb 2024
Dear Guest Greetings from Presidency Your words of appreciation is well received and shared with our team members We sincerely look forward to welcome you again

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little modern hotel perfect for airport.
Modern hotel perfect for airport stay. Nice roof top pool w Would highly recommend
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Guest Greetings from Presidency Your words of appreciation is well received and shared with our team members We sincerely look forward to welcome you again

10/10 Excellent

Kameshnie, Shoreline

Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Guest Your words of encouragement is well received and shared with our team members We sincerely look forward to welcome you again

10/10 Excellent

haris

Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest Warm greetings from Presidency Your words of appreciation is well received and shared with our team members We sincerely look forward to welcoming you back again

2/10 Terrible

Christopher

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel is brand new and, as a result, very clean. The rooms are fairly basic, but pleasant enough, and our suite was large. I did think it strange that our suite, despite having a large seating area, only had a television in the bedroom, making the seating area fairly useless. The blinds in the bedroom were also not good; which, compounded by the fact that there is a large, bright, screen outside the hotel, significantly disrupted my sleep. For an airport hotel, this is a crucial failing. However, all that wouldn't justify a one star review. What does justify it is the shocking behaviour of the hotel manager. We ordered food to our room. After about an hour, my wife rang to ask when the food might be coming. We were not angry about the delay, and she was perfectly calm on the phone. The phone was answered by the manager who, inexplicably, was extremely rude to my wife and even shouted at her, claiming that they had knocked on our door three times and called the room three times. I am quite sure this wasn't true. My wife and I were both in the room the entire time and the room had three phones! We would obviously have heard them. When the manager did bring the food, he maintained the same aggressive tone and repeated the same excuses. No apology was ever offered. Even if the manager's accusations were true, I would consider his behavior completely unacceptable. As it is, I consider them reprehensible.
Response from Hotel Manager on 10 Jan 2024
Dear Guest Warm Greetings from Presidency We thank you for your patronage and welcome your suggestions and feedback . We will sincerely work towards remedial measures to address your areas of concern.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest Warm greetings from Presidency Your appreciation is well received and shared with our team members We look forward to welcoming you back

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convinient for overnight stay next to the airport
Stayed 1 night in Dec 2023
Response from Hotel Manager on 19 Dec 2023
Dear Guest Warm greetings from Presidency Your words of appreciation is well received and shared with our team members . We sincerely look forward to welcoming you again

10/10 Excellent

Sijo

Good one
Stayed 1 night in Dec 2023
Response from Hotel Manager on 19 Dec 2023
Dear Guest Warm greetings from Presidency Your words of appreciation is well recieved and shared with our team members We sincerely look forward to welcoming you again

8/10 Good

Ram

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
New property and Good value for the money . Next to the Airport and free pickup and drop off.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 7 Dec 2023
Dear Guest Warm Greetings from Presidency Your words of appreciation is well received and shared with our team members We sincerely look forward to welcoming you again

10/10 Excellent

Sagarika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
New hotel, very clean and modern. Room was very comfortable and the bathrooms were very well done and clean. Towels were also new and fresh
Stayed 1 night in Nov 2023
Response from Hotel Manager on 23 Nov 2023
Dear Guest Warm Greetings from Presidency Your words of appreciation is shared with our team members We sincerely look forward to welcoming you again Best Regards

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely new hotel! Modern, clean, comfortable beds, good food, quick room service and comfortable beds. Staff were very helpful.
Stayed 1 night in Nov 2023
Response from Management on 19 Nov 2023
Dear Patron We thank you for your kind words of appreciation. Looking forward to your continued patronage

10/10 Excellent

Sharifah faegah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Dear sirThank You for taking the time to share your valuable feedback.It gives us immense pleasure to know that you enjoyed the stay.On behalf of my team I would like to thank you for choosing to stay with us

10/10 Excellent

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real value for money.
Real value for money. New hotel. Spotless clean. Great beds. Everything works. Very friendly. The closest airport hotel, within walking distance. However, they drove us to the terminal very early in the morning in their nice SUV for free. Restaurant could improve, and check in procedures are probably a little too bureaucratic. Rooftop pool works fine, and will probably become even more charming when they have developed the rest of their roof, which seems on the way.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Guest Greetings from Presidency Your words of appreciation is well received and shared with our team members . As noticed we are the first hotel as you come out of Cochin airport hardly 200 metres from arrival concourse . We have to comply with the strict government protocols at checkin and are waiting to develop further food and beverages outlets . We sincerely look forward to welcome you again

10/10 Excellent

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Teal value for money
Real value for money. A short walk outside from the airport, this brand new airport hotel offers wonderful clean room with very nice bed at a very competitive rate. Nice rooftop pool. Probably the English skills of staff is not equal to our level, and probably the hotel is so new that they haven’t invented all their best skills yet, but their friendlyness more than compensates for any beginners’ difficulties. We may come back.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Guest Greetings from Presidency Your words of appreciation is well received and shared with our team members We sincerely look forward to welcome you again

6/10 Okay

kumara

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
hotel is located in a very convenient place and very clean. room service and food is great but unfortunately cant satisfy with the reception staff. there are very irresponsible and lazy. I sent e mails before book the hotel but no response for those. I left an luggage and after come back again they brought someone else luggage. No luggage tags. my flight is next day early morning and I paid my bill day before that but even next day morning they say printer is not working. that person said trust me ser I will send by E mail. some home I had to teach him how to do that and got my bill on that day.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear Guest Warm Greetings from Presidency Your words of appreciation is well received and shared with our team members . We have informed the front office department to not cause any concerns to our valuable guest