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Reviews of Holiday Inn Express & Suites Altus, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Altus, an IHG Hotel
2812 E Broadway, Altus, OK

Reviews

8.4

Very good

Rating 10 - Excellent. 168 out of 324 reviews" "
Rating 8 - Good. 92 out of 324 reviews" "
Rating 6 - Okay. 31 out of 324 reviews" "
Rating 4 - Poor. 19 out of 324 reviews" "
Rating 2 - Terrible. 14 out of 324 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

wendy, Beggs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy to find
Stayed 1 night in May 2024
Response from Kyle D on 28 May 2024
Thanks for the great review Wendy!

10/10 Excellent

Aaron

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Clean, comfortable, and inexpensive. Everything we like in a cheap hotel.
Stayed 2 nights in May 2024
Response from Kyle D on 22 May 2024
Thanks Aaron for the 5/5! We are very glad you enjoyed your stay with us!

10/10 Excellent

Loren

Travelled with partner
Liked: Amenities
Nice size room. Excellent front desk employees. Good breakfast.
Stayed 2 nights in May 2024
Response from Kyle D on 20 May 2024
Thank you Loren for the great review! We hope to see you again soon!

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice cecand clean. Location pretty far off the beaten path but not in an unsafe area. Wouldcstay here again.
Stayed 1 night in May 2024
Response from Kyle D on 20 May 2024
Thanks Patty!! We are glad to hear you enjoyed your stay with us!

8/10 Good

John

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Kyle D on 13 May 2024
Thanks John for staying with us! We appreciate you staying with us and taking the time to leave us a review!

10/10 Excellent

JenJoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect property for our short stay. Super quite also
Stayed 4 nights in Apr 2024
Response from Kyle D on 6 May 2024
Thank you for the awesome review! We appreciate you staying with us and look for forward to your next visit!

10/10 Excellent

sonia

Stayed 1 night in Apr 2024
Response from Kyle D on 13 May 2024
Thank you Sonia for the 5/5! You rock!

8/10 Good

jeff w

Liked: Cleanliness
Truck parking was a mud hole
Stayed 1 night in Apr 2024
Response from Kyle D on 4 Apr 2024
Thanks Jeff for the feedback and review! We appreciate your business and look forward to seeing you again next time!

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect hotel for us because we were doing things with family in Snyder. Staff is super friendly, breakfast was fine-nothing fancy. Only problem was the elevator would NOT come down to the first floor when you pushed the button. So, going up was stairs. Coming down was no problem.
Stayed 1 night in Mar 2024
Response from Kyle D on 2 Apr 2024
Thank you Chris for the awesome review! We appreciate the feedback and hope to see you again soon!

10/10 Excellent

Epifanio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honestly we were there for a family funeral. Not very much to say other then staff was friendly, the rooms where clean and comfortable
Stayed 1 night in Feb 2024
Response from Kyle D on 21 Feb 2024
Thanks you so much for the 10/10! We hope we to see you again in the future, but hopefully under better circumstances. Thanks again!

6/10 Okay

MICHAEL Allen, Tacoma

Travelled with family
Liked: Staff & service
Elevator is broken and no hot water at times.
Stayed 2 nights in Jan 2024
Response from Kyle D on 1 Feb 2024
Thank you for the feedback Michael! I appreciate you staying with us and hope you give us another shot in the future!

8/10 Good

Erick

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was courteous and breakfast attendant was very helpful. Pool was clean and a nice temperature. Beds were comfortable and room was clean.
Stayed 1 night in Jan 2024
Response from Kyle D on 1 Feb 2024
Thank you Erick for the 4/5! See you again soon!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kyle D on 24 Jan 2024
Thank you Christina for the awesome review!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at this property several times and the staff is always friendly and the property well kept and clean.
Stayed 1 night in Dec 2023
Response from Kyle D on 8 Jan 2024
Thank you Paul for the kind words and the wonderful review! We look forward to your next stay with us!

8/10 Good

Steve

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Kyle D on 8 Jan 2024
Thanks Steve!! See you again next time!

10/10 Excellent

Cinde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kyle D on 8 Jan 2024
Thank you for the 5/5 Cinde!! We appreciate you staying with us!

8/10 Good

Lynda

Stayed 1 night in Dec 2023
Response from Kyle D on 4 Jan 2024
Thanks Lynda for the 4/5! See you again next time!

6/10 Okay

JEFF

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Kyle D on 18 Dec 2023
Thanks Jeff for taking the time to leave a review!

6/10 Okay

Simon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Quiet neighborhood
Response from Kyle D on 24 Jan 2024
Thank you Simon for your review, let us know how we can improve that 3/5 next time!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altus, Ok who knew!
No issue with hotel. It was a great stay and enjoyed everything and everyone!
Stayed 2 nights in Dec 2023
Response from Kyle D on 18 Dec 2023
Thank you Chris for the amazing review! Hope to see you again soon!

8/10 Good

Jesus

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water after 8 am
Stayed 2 nights in Nov 2023
Response from Kyle D on 28 Nov 2023
Thanks for the 4/5 Jesus! Thanks for letting us know about the water, see you next time!

4/10 Poor

myron

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No hot water at 7:00am Breakfast was not on time because staff did not show up for work
Stayed 1 night in Nov 2023
Response from Kyle D on 28 Nov 2023
Thank you myron for your feedback, we appreciate you taking the time to leave it. Thanks for staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean.
Bathroom floor tile was coming up. Breakfast was less than expected. Place was clean. Would stay here again but would plan to get breakfast elsewhere.
Stayed 1 night in Nov 2023
Response from Kyle D on 20 Nov 2023
Thank you for your review! We appreciate your feedback and we will use it to be better for your next stay with us!

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kyle D on 13 Nov 2023
Thanks Pat for the 10/10!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for a glitch at check in when they didn’t code our room and had to go back down stairs every visit was ok. Breakfast was nothing to write home about
Stayed 1 night in Nov 2023
Response from Kyle D on 13 Nov 2023
Thank you for the 5/5, and we appreciate you staying with us!

8/10 Good

Stewart

Travelled with group
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Kyle D on 27 Oct 2023
Thanks Stewart for the 8/10! We hope to see you again next time you're in town!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2023
Response from Kyle D on 2 Oct 2023
Thanks for the awesome review!

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023
Response from Kyle D on 27 Oct 2023
You rock Kevin! Thanks for the 5/5!

10/10 Excellent

Mildred

The bed was very comfortable. The breakfast was very good.
Stayed 1 night in Sep 2023
Response from Kyle D on 27 Sept 2023
Thank you Mildred for the 5/5!!!

10/10 Excellent

willis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Excellent breakfast. Facility was in excellent condition.
Stayed 1 night in Sep 2023
Response from Kyle D on 12 Sept 2023
Thanks willis! We appreciate your review and we'll see you again soon for your next stay!

2/10 Terrible

Gerry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was want properly cleaned. And we saw bed bugs.
Stayed 2 nights in Sep 2023
Response from Kyle D on 12 Sept 2023
Gerry I wish your stay with us was more enjoyable for you and your family. We hope you give us another try next time you're in town!

10/10 Excellent

Tristan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and enjoyed the stay
Stayed 1 night in Sep 2023
Response from Kyle D on 11 Sept 2023
We are glad you stayed with us! We hope to see you again soon Tristan!

8/10 Good

Charlie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Altus
Great service and an easy place to stay in Altus. Good variety for breakfast. Diego at the front counter is a rock star.
Stayed 2 nights in Aug 2023
Response from Kyle D on 23 Aug 2023
Thanks for the awesome review! I'll be sure to pass on the message to Diego!

10/10 Excellent

ANDREW, Troy

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Aug 2023
Response from Kyle D on 5 Sept 2023
Thanks for the 5/5 Andrew!

10/10 Excellent

Marnie Hullum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Response from Kyle D on 15 Aug 2023
Thanks for staying with us and for the 5/5!! See you again next time!

10/10 Excellent

Michael

Stayed 2 nights in Jul 2023
Response from Kyle D on 5 Sept 2023
Thanks for the 5/5 Michael! We appreciate you staying with us!

10/10 Excellent

Mildred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very good. Dining area was very clean. The only thing I didn’t like was children were stomping & jumping on the floor above us. But they were quite by 11:00 which was good
Stayed 1 night in Aug 2023
Response from Kyle D on 15 Aug 2023
Thanks for staying with us and for the 5/5!! See you again next time!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained, super clean and friendly staff. No negative feedback from us.
Stayed 1 night in Jul 2023
Response from Kyle D on 15 Aug 2023
Thanks for staying with us and for the 5/5!! See you again next time!

10/10 Excellent

Phyllis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience wonderful hotel!
Stayed 1 night in Jul 2023
Response from Kyle D on 15 Aug 2023
Thanks for staying with us and for the 10/10!! See you again next time!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
room smelled like pot. receptionist was very nice.
Stayed 1 night in Jul 2023
Response from Kyle D on 15 Aug 2023
I hope the nice receptionist was able to get you in a different room! Thank you for staying with us and we'll see you again next time!

10/10 Excellent

Lora, Grand Prairie

Stayed 1 night in Jun 2023
Response from Kyle D on 15 Aug 2023
Thanks for staying with us and for the 5/5!! See you again next time!

8/10 Good

Lakisha

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from the HIE Altus Team on 25 Jun 2023
Dear Lakisha,Thank you for choosing the Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at the Holiday Inn Express & Suites in ALTUS.I would like to start by stating we strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. Thank you for the 8 out of 10 rating.We hope to see you again next time you are in Altus Oklahoma.Everyone on the Holiday Inn Express & Suites Altus team wishes you a wonderful summer.Thank you ,The HIE Altus Team

8/10 Good

Aimie

Stayed 1 night in Jun 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from the HIE Altus Team on 30 May 2023
Dear Michelle,Thank you for choosing the Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at the Holiday Inn Express & Suites in ALTUS.I would like to start by stating we strive to make each stay as pleasant and comfortable as possible, and we appreciate that you were able to rate us an 8 out of 10.We hope to see you again next time you are in Altus Oklahoma.Again, thank you for sharing your comments and everyone on the Holiday Inn Express & Suites Altus team wishes you a wonderful summer.Sincerely,The HIE Altus Team

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from the HIE Altus Team on 23 May 2023
Dear David,Thank you for choosing the Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at the Holiday Inn Express & Suites in ALTUS.I would like to start by stating we strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. Thank you for the 10 out of 10 rating.We hope to see you again next time you are in Altus Oklahoma.Everyone on the Holiday Inn Express & Suites Altus team wishes you a wonderful summer.Thank you,The HIE Altus Team

10/10 Excellent

Weslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff went out of their way to be friendly and accommodating. 10/10 would recommend 😊😊😊
Stayed 1 night in May 2023
Response from the HIE Altus Team on 22 May 2023
Dear Weslie,Thank you for choosing the Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at the Holiday Inn Express & Suites in ALTUS.I would like to start by stating we strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We are pleased to read in your feedback that the staff went out of their way to be friendly. Thank you for the 10 out of 10 rating.We hope to see you again next time you are in Altus Oklahoma.Again, thank you for sharing your comments and everyone on the Holiday Inn Express & Suites Altus team wishes you a wonderful summer.Sincerely,The HIE Altus Team

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!!
The room was very nice and spacious.
Stayed 2 nights in May 2023
Response from the HIE Altus Team on 22 May 2023
Dear Loren,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express ALTUS.Thank you for the 10 out of 10 rating.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. Again, thank you for sharing and we haope you have a wonderful summer.Sincerely,The HIE Altus Team

6/10 Okay

Matthew

Stayed 1 night in Apr 2023
Response from the HIE Altus Team on 19 May 2023
Dear Matthew,Thank you for choosing the Holiday Inn Express & Suites in Altus.We strive to make each stay as pleasant and comfortable as possible for every guests. I am sorry that you had an average stay, we will work harder to improve. Thank you for feedback of a 3 out of 5 rating.Everyone on the Holiday Inn Express & Suites Altus team wishes you a wonderful summer.Thank you, The HIE Altus team

10/10 Excellent

Lynn, Nashville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Easy access. Convenient location.
Stayed 2 nights in Apr 2023
Response from the HIE Altus Team on 16 Apr 2023
Dear Lynn,Thank you for choosing the Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at the Holiday Inn Express & Suites in Altus.I would like to start by thanking you for the 5 out of 5 rating. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We are pleased to read in your feedback that the staff was friencly, the hotel provided easy access and had a convenient location. We hope to see you again next time you are in Altus Oklahoma.Again, thank you for sharing your comments and everyone on the Holiday Inn Express & Suites Altus team wishes you a wonderful 2023.Sincerely,The HIE Altus Team

10/10 Excellent

Robert

Stayed 2 nights in Mar 2023
Response from the HIE Altus Team on 19 May 2023
Dear Robert, Thank you for choosing the Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at the Holiday Inn Express & Suites in ALTUS.I would like to start by stating we strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We are pleased to read you rated us 5 out of 5. Thank you very much.We hope to see you again next time you are in Altus Oklahoma.Again, thank you for the 5 out of 5 rating. Everyone on the Holiday Inn Express & Suites Altus team wishes you a wonderful summer.Thank you,The HIE Altus Team