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"This is the worst hotel I have ever stayed at. They lock the door between the elevator and the lobby at night and there is no one at reception — I have a 6:00 am flight from Hannover and needed to leave the hotel at 3:30 am — I was banging on the door for 10 minutes but there is no one at reception. I almost missed my taxi, except I found a door open at the back and had to walk all around the hotel in the dark pulling my suitcases — I am 77 years old — this is outrageous and reckless — I am furious and will do everything I can to make sure no one stays there in the future — and I will let the Gedenksta Bergen-Belsen know of my horrendous experience "

"Interesting neighborhood built in the 1500's"

"Everything was great. Thank you."

"Excellent staff & nice hotel could do with fan in room or aircon "

"Very clean, friendly employees and great breakfast! Very happy with our stay."

"Wirklich eine sehr schöne Unterkunft mit sehr freundlichen Mitarbeitern, großen und gut eingerichteten Zimmern. Besonders gefallen hat uns auch die Liebe zum Detail, viele Bilder an der Wand, Dekorationen in den Fensterbrettern. Alles sehr sauber und gepflegt. Sonderwünsche werden sofort erfüllt. Herausragend war meiner Meinung nach das Frühstück. Dieses ist zwar sehr teuer, aber es war auch wirklich lecker mit frischen Brötchen, Lachs, Salaten, frischen, Erdbeeren, guten Säften etc. Wir waren sehr zufrieden und kommen gerne wieder. Was könnte besser sein? Der Pool dürfte gerne etwas wärmer sein. Und der Tennisplatz wirkt dann doch etwas heruntergekommen. Aber wie cool, dass es überhaupt einen gibt! 5/5 Sternen 👍"

"Great hotel, would have rated 5 stars but we stayed there on a Monday - restaurants closed, limited dinner options in the bar lounge. Long wait for everything. Beverage prices excessive for the quality (e.g., Grauburgunder by the glass @ EUR 11/100ml would have to be remarkable; the wine on offer was of low complexity, flat, not fresh)"

"This is the first time staying at this hotel rooms were amazing the moment your arrive the staff are great to with no issue apart from with being in Germany it would be nice to have a kettle andsome tea coffee and may be some water like most British people a nice cuper help your day get better ."