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Reviews of Bed and Breakfast Le Ortensie

Bed and Breakfast Le Ortensie
Provincial Via, 61, Pellio Intelvi, Alta Valle Intelvi, Como

Reviews

9.4

Exceptional

Rating 10 - Excellent. 16 out of 19 reviews" "
Rating 8 - Good. 2 out of 19 reviews" "
Rating 6 - Okay. 0 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was 2 years ago but I never forget was amazing thanks Ivana !!
Stayed 5 nights in Aug 2017

2/10 Terrible

Leonid

Disliked: Staff & service, room comfort
Horrible service! Rude owner
Horrible service!!! Stay away. Hotel cancelled our reservation without even letting us know. The hotel owner is very rude and did not even allow us to stay for a few minutes at the property to reserve another hotel (with a little kid) asking us to leave. Save yourself a hassle and reserve a big chain hotel rather than this shady bed and breakfast. After all we were forced to leave and drive thru the mountains to get to another place.
Stayed 1 night in Jul 2017
Good Morning Mr. Leonid, We had unfortunately an overbooking in your case. I think overbookings don't happen just to our "shady Bed and Breakfast as you're writing but to any accomodation property in the world. Despite several Email text I sent you that week, there was no answer from you. I tried to contact you by phone but the number you indicated in your booking was incorrect(without prefix). Moreover we are, as you are writing, a Bed and Breakfast and if you read our rewies you can notice that our guests satisfaction is a primary concern for us. In any case we have a check in time fixed at 20:00 after this time there is a self check in possibility. You arrived at 23:00 without giving us any notice and there was no possibility for me to contact you or to help you in finding another place. Moreover your reservation was showing 2 adult persons with NO indiction of a child. In the end I want again apologize for the overbooking problem but I find your rewiew really UNFAIR for the fact that I tried several times to contact you without any answer back. Kind Regards Fabrizio BB Le Ortensie

8/10 Good

Harjot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected luxury, high up in the mountains.
The room was super clean and modern (looked like new), the breakfast was excellent, the lady that attended us was extremely nice! Unfortunately we did not get to sleep the night in the room. We were driving from Zurich, took us longer than expected. We tried to make calls to the hotel around 9:45PM, there was no answer and the answering machine was only in Italian. Upon arrival we could not locate anyone, and did not want to disturb any guests, so we slept in the car in their parking lot. At 6am we called the hotel number again and the lady on the phone spoke only Italian. She came up to the hotel from down the street then, and we told her about what happened. We told her it is alright, and we will just use the showers and leave (as per our plans), we had to use the google translate to communicate. Before leaving she offered breakfast. And then we asked what the total amount for the night was, and she said she will not take any money! We insisted a few times and told her its not her fault, but she would not accept the cash! She felt really bad we had to sleep in the car and gave us a good hug! We were amazed by her generosity and kindness! What a lovely lady! Next few days we regretted not arriving earlier and enjoying the lovely room and the mountain views. :(
Stayed 1 night in May 2017

10/10 Excellent

Michael, St-Cergue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel wit freindly staff.
The hotel was really nice and the staff were really helpful and accommodating. They don't directly speak English at the hotel but the son does and he was happy to help where needed. The map on the hotels.com booking doesn't link directly to the location. Make sure you get the details directly from the hotel before hand. They were helpful in directing us to the hotel even late in the evening on the first day. Also, there is lots of great cycling in the area but the hotel does not have a secure place to store bikes and bikes are not allowed in the room. Either bring a lock you are comfortable leaving your bike outside with or put back on/in your car at night. They hotel also provided us with a cot for our infant which was great.

10/10 Excellent

Mike and Sarah , Wiltshire , England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area.
We had a very pleasing stay at le or tensile . The staff were very attentive and helpful . The breakfasts were plentiful and very tasty . The views from the hotel were lovely and the facilities were excellent .

10/10 Excellent

Claire, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy comfort in beautiful area
B&B as home base for 8 days. Easy access to the mountains, and lakes. Breakfast is fantastic, accommodations very clean. Ivanna and family are very gracious, but if her son's weren't there, no one spoke English. We were out all of the day, and spa is not available in pm, showerhead is great, as were the views, and the hospitality. Ride thru small towns was awesome. Would love to come back and highly recommend.
From just down the road

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Lage in den Bergen
Schönes Hotel mit super Wellness Bereich. Alles Tip Top gerichtet und wahnsinnig sauber. Personal super freundlich und zuvorkommend.
Stayed 6 nights in Sep 2017
Response from bb le ortensie on 14 Oct 2017
GRAZIE GRAZIE x la bellissima recensione IVANA

10/10 Excellent

giovanni, lugano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un paradiso in paradiso
Le proprietarie sono molto gentili, e hanno creato un luogo magnifico di relax, dalle camere alla colazione, alla zona spa stupenda. Grazie
Stayed 3 nights in Aug 2017
Grazie mille per la bella recensione e a presto! Ivana

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Endroit charmant, proche des lacs et de toutes attractions. Les petits déjeuners sont extraordinaires. La responsable est charmante et parle un peu français
Stayed 2 nights in Aug 2017
Merci a vous pour tout! A bientot! Ivana.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une belle adresse à recommander sans hésitation.
Un séjour très agréable !!!! Après quelques difficultés pour trouver l'hôtel, nous sommes arrivés dans une jolie résidence. Accueil chaleureux, chambres cosies,petit-déjeuners plus que copieux avec des bons produits à déguster en terrasse en toute tranquillité. Pas de restauration sur place mais à 5 minutes un très bon restaurant abordable. Point de départ pour la visite des lacs.
Stayed 2 nights in Jun 2017

10/10 Excellent

박, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
멋진 풍경과 좋은 분위기
주변에 좋은 풍경과 쾌적한 실내, 푸짐한 아침은 여행의 즐거움을 더해주고 기억에 오랫동안 남을 것이다. 떠나올 때 따뜻하게 챙겨준 커피는 진한 인간미를 느끼게 해줘서 고마웠다
Stayed 1 night in Jun 2017

10/10 Excellent

Marita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel
Sehr schönes Hotel mit sehr gutem Frühstück und in ruhiger Lahe. Ideal für eine Motorradtour oder Autoreise.

10/10 Excellent

Georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt, wenn man die Einsamkeit und die Berge suc
Super Frühstück!

10/10 Excellent

danijel, Kastav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt
Odlično sve je za 5+.Hrana je savršena,domaćini su uljudni i jako gostoprimivi,okolica je mirna i prekrasna sve je bilo savršeno,definitivno se vraćamo opet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nos Alpes pitoresco e confortável. Dona muit
Recomendo, se prepare para subir até o pico do Alpes numa estrada muito tortuosa.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Lage, mitten in den Bergen
Sehr gastfreundlich, reichhaltiges Frühstück, Zimmer sehr sauber.

10/10 Excellent

ELI, תל אביב

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מצוין
נהנינו מכל רגע למרות המרחק מקומו. כאשר הגענו בערב ולא הכרנו מסעדה, היא נסעה לפנינו במכונית שלה ובאה לקחת אותנו אחרי האוכל כדי שלא נלך לאיבוד.

10/10 Excellent

Muhamet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
extravagantes Hotel, überaus freundliche Gastgeber
Das Hotel liegt ruhig in bergiger Umgebung. Man kann von hier aus wunderbar Wanderungen machen und hat es mit dem Auto auch nicht weit zu den beiden Seen (Luganer und Comer See). Die Gastgeber sind extrem entgegenkommend. Als wir die Adresse nicht finden konnten, kam uns die Gastgeberin im nächsten Ort abholen. Das Frühstück ist sehr reichhaltig und übertrifft alle Erwartungen. Der Wellness-Bereich hat alles was man braucht.