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Reviews of Grand Hotel Tien Shan

4 out of 5
Grand Hotel Tien Shan
115 Bogenbay Batyr Street, Almaty

Reviews

8.6

Excellent

Rating 10 - Excellent. 123 out of 264 reviews" "
Rating 8 - Good. 96 out of 264 reviews" "
Rating 6 - Okay. 31 out of 264 reviews" "
Rating 4 - Poor. 8 out of 264 reviews" "
Rating 2 - Terrible. 6 out of 264 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

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Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Timothy, Renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

James B

Liked: Staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
Stayed 4 nights in Mar 2024

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Stayed 1 night in Mar 2024

10/10 Excellent

NHON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grat hotel in Almaty, Kazakhstan
The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
Stayed 2 nights in Oct 2023

6/10 Okay

Kevin

The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before.
Stayed 5 nights in Oct 2023

2/10 Terrible

Leili

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property is in an excellent location but unfortunately that is the only positive thing about it. Hotel itself is quite outdated and need a massive reonavtion and some proper love and care. The reception staff are not at all helpful and border line rude. They act as if they are doing the guests a favour by even answering them. They have absolutely no sense of customer service, which is a basic expectation from a 4/5 star hotel. The breakfast is really poor, better not to waste your time there, just walk to many beautiful / well served cafe dotted around Almaty. The spa and spa staff are nice but parts of the spa are continuously booked for private treatment. Overall a very poor hotel/service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Shawn

Travelled with partner
Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paramveer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Stayed 8 nights in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Facade, Same Wifi
I stayed here 3 years ago, and it was nice enough. They are making major changes to the facade of the building, giving it a modern look. I noticed better quality food from room service, plus it is now available 24/7. They have a shuttle service to the airport, but you must pay. Also improved was the spa experience, with a wonderful massage. Well-stocked mini bar in the fridge. I wish there was a kettle in the rooms for early morning coffee. Also, the Wifi is the same, not very fast.
Main Lobby
Central Atrium
Stayed 2 nights in Aug 2023

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable place
Stayed 10 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff ever
Amazing staff went the extra mlie.
Stayed 4 nights in Jul 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Dwight

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere
Stayed 3 nights in Jun 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Dharamvir Singh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tourist friendly hotel with amazing staff
Amazing and centrally located with superb breakfast and staff support.
Stayed 5 nights in May 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Great property. Excellent breakfasts. Helpful staff. Awesome spa.
Stayed 2 nights in May 2023

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As mentioned by other travellers, the property might seems dated, but at the same time it is very well maintained and extremely clean.
Stayed 6 nights in May 2023

6/10 Okay

Varvara

Business traveller
Liked: Staff & service
Condition of room
Stayed 2 nights in Apr 2023

6/10 Okay

Anirban

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great Potential, needs improvement
This hotel is well located with proximity to several attractions in walking distance. The hotel is nice, but can be so much better. Firstly, my pickup reached 45 mins The maintenance is crumbling at places. Drawer knobs, showers faucets etc. were falling off and rusted. Secondly, at check in as they gave me a much smaller room. After me objecting, they checked and moved me to my actual suite room. Thirdly, for a family paying for 4 individuals and a suite, their daily room housekeeping was poor (providing only 2 small water bottles, having to remind to place tea cups in the room and so on). We had to even remind them once to take out the trash from the room (despite the room having being cleaned). I extended my 6-night stay by half a day as my flight was late. The manager told me they gave me an expensive room erroneously but actual price was higher. They charged me 70K KZT for the room extension (higher than my original booking rate). I checked later, the same room was available online much cheaper. They genuinely try, but very few of the staff speak English to be able to actually help their guests. As they attract more guests, they will need better staff who smile, and who help. The security at the main gate are grumpy and don’t extend a helping hand when they see a family with luggage, small children. No proper business centre (though it promises one). Ms. Aliaa at the reception stands out being helpful and knowledgeable. Thank you Aliaa
Stayed 6 nights in Apr 2023

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracious and Comfortable
The hotel was very comfortable and gracious in style. The wifi worked well. There was almost too much hot water and the shower pressure was phenomenal. The spa was excellent. I only wish we had time for a massage. Breakfast was dangerous to the waist line. Their pastries and breads were particularly top notch.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect except for room A/C not working. Was cool so we were comfortable anyway!
Stayed 1 night in Apr 2023

10/10 Excellent

Sadigatou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Fantastic customer service from the director and his staff. I love how approachable the director is and how they went the extra mile to make sure my needs were met. I really enjoyed the cleanliness of my room, the and the variety of the buffet for breakfast. The hotel is centrally located, walking distance to the most popular touristic venues, shopping malls and yummy restaurants.
Stayed 4 nights in Mar 2023

6/10 Okay

Saurabh

Liked: Cleanliness, staff & service

10/10 Excellent

Ruslan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

SCOTT, Redwood Valley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a great swimming pool. However, you should know that the swimming pool is closed to children on Sundays. Our children had fun at the pool on Monday morning.
Stayed 1 night in Oct 2022

4/10 Poor

Bauyrzhan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible room and service
The room was quite old and both the sink and the shower tub clogged, both would be quite obvious and easy to fix, apparently they don't care much anymore. The elevator is broken/under construction, noone cares to help with luggage. The service was terrible, the security was looking at me with suspicion, apparently they smile for foreigners sometimes. The reception refused to provide an invoice because I paid through hotels.com as if they didn't get the money. There is Rahat Palace for same price but 5 star and much better, this one doesn't care about it's quality any more.
Stayed 2 nights in Sep 2022

8/10 Good

Ravi M

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Faisal

Stayed 3 nights in Aug 2022

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good clean hotel, large room, and friendly service from the staff.
Stayed 3 nights in Jul 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Khaled

Stayed 2 nights in May 2022

8/10 Good

Antony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room for a good price
I have stayed at this hotel many times as it is in a great location and very convenient for my needs. The interior of the hotel is a little dated and showing its age, but the room is always clean and comfortable and the staff are friendly and helpful. The shower has a tendency to leak onto the bathroom floor, but this was a relatively minor inconvenience. The breakfast selection is ok although the coffee machine a bit dated! I'd be happy to stay again.
Stayed 13 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the service there. Airport transfers were arranged for me, the room was clean, generous size single bed and good location. Overall, great value for the price.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand old style hotel with a comfortable public area. Lovely and helpful staff.
Stayed 1 night in Jul 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and easy.
At this time of year, there were very few people, so it was very quiet. The food was decent, and the spa massage was great. I liked the location for just wandering around, with a few small parks nearby. The reception staff were very helpful. The hotel is about 25 minutes from the Almaty airport.
Stayed 2 nights in Oct 2020
Response from Vladimir on 26 Oct 2020
Dear Mark, Good day. We are sincerely glad that you enjoyed your stay, we will be glad to see You next time.

10/10 Excellent

Hélène, Luxembourg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was so great at the Tien Shan Hotel in Almaty, staff, room, food and location. I strongly recommend this hotel to all travelers going to the great city of Almaty in the wonderful Kazakhstan.
Stayed 7 nights in Jan 2020

10/10 Excellent

Michiel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff of the hotel was extremely helpful. Our 9 month baby got pretty sick and all staff members helped out with changing bed sheets, bring towels, clean the room. Thank you so much Staff of Tien Shan. Also we stayed in this hotel multiple times when we visit Almaty. Great hotel in a friendly location close to restaurants, shops and parks.
Stayed 3 nights in Dec 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just one night for a connecting flight. Good location. Within short walking for dining out. comfortable bed and good wifi. Sadly, could hear too much of activities outside my room. Staff was very helpful in getting coffee and small breads for early departure to airport. Will stay there again.
Stayed 1 night in Dec 2019

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Moe, Almaty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel with friendly staff. Location is in city center close to several fine restaurants and walking parks.
Stayed 5 nights in Nov 2019

10/10 Excellent

HassanAlgadi, Jeddah Saudi Arabia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed listening to the piano everyday at the lobby it was amazing. Beside the room is very clean and modern with a reasonable price !
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Elegant and traditional - close to the heart of Almaty and the beautiful church. Breakfast was the best! And the spa is the best I town! Great service too - thank you.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located within walkable distance of many attractions as well as the subway system, pedestrian streets and restaurants. The room was spacious, clean and well equipped. The breakfast buffet was abundant and varied. The staff was courteous and helpful at all times. It would have been nice to have access to TV stations other than in kazakh and russian.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Located in a quiet part of Almaty and ideally situated to explore the north and south parts of Almaty. Some of the roads nearby are pedestrian only, which makes it easier to find your way around town. The hotel is styled in an old-fashioned manner and the rooms are likewise. My deluxe room was probably just about the right size for a single traveller but no coffee is provided, which was a bit annoying. The view from my room was of the back of the hotel so not much to speak about. Breakfast area was spacious with enough options to cater to most people. Staff was friendly enough and helped me get familiar with the major sights around the city. Most evenings there is a pianist playing some lovely music, which does add some charm to the hotel.
Stayed 3 nights in Sep 2019

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff, good facilities.
Great hotel in a central location, near cathedral, green bazaar, shopping and the 'walking street where lots goes on. Hotel staff are friendly, good service from room cleaning to restaurant to spa to bars. Spa/pool is nice and open until 11.30pm giving ample time to make use of it. Room spacious, clean. no complaints at all.
Stayed 7 nights in Aug 2019